Kia on Atlantic - Service Center

Sheldon Smith gave me great service so keep up the good work, Sheldon. I know how stressful it can be at times in customer service and we can forget to smile because we get sooo focused trying to get ever work, Sheldon. I know how stressful it can be at times in customer service and we can forget to smile because we get sooo focused trying to get everything right for the customer. You're a 'newbie' in the business world so don't forget to smile, Sheldon, because it will compliment your excellent level of service and helps hide whatever anxiety you may be dealing with while you're busy 'learning the ropes.' My only other comment has to do with the outward appearance of the facility. Honestly, I was very surprised to see large weeds and trash in the landscape bed by the main doors leading into the showroom. There was also small pieces of trash and leaves along the wall and walkway leading to the doorway into the service department. Outwardly, it was the most unkept new car dealership I've ever walked up to. Thankfully for you, that's a quick fix. Otherwise I thought you guys were firing on all cylinders! More

I had to take my 2013 Kia in for service to address a factory recall item. I called the service department and made an appointment. When I arrived for my appointment, the process was extremely smooth. factory recall item. I called the service department and made an appointment. When I arrived for my appointment, the process was extremely smooth. A service technician checked in my car and I was introduced to a Service Counselor, Mr. Sheldon Smith. Mr. Smith kept me informed of the process while the necessary work was performed. The work was completed in a very short time while I waited in the customer waiting area. My car was brought to the service counter when the work was completed. Mr. Smith even had my car washed for me. I was extremely happy with the work performed and the professionalism of Mr. Smith and all of the Kia service staff with whom I met. More

Sheldon Smith didn’t stop until my issue was taking care of. He provided me transportation while my vehicle was being worked on. of. He provided me transportation while my vehicle was being worked on. More

Services were prompt and diagnosis, and recommendations were helpful in making a decision on how to proceed. The service rep. in the service department was very courteous and professional, his name was Ant were helpful in making a decision on how to proceed. The service rep. in the service department was very courteous and professional, his name was Anthony, cannot recall his last name. Also, the salesman Ian was very helpful, courteous and professional with the purchase of an upgraded vehicle. More

Had a 7:00 am appointment. Every thing went smoothly. 4 new tires, alignment, front wipers and Coolant Exchange . Service couln't have gone better. Anthony Grant was friendly Every thing went smoothly. 4 new tires, alignment, front wipers and Coolant Exchange . Service couln't have gone better. Anthony Grant was friendly, personable, and extremely knowledgeable. If I was starting a new business - I would try to hire him.Service c More

sheldon smith at southside kia is great he helps so much and always checks in on me when i am there and helps anyway he can and always checks in on me when i am there and helps anyway he can More

Charissa was the service advisor, and extremely efficient, constant communication. Decent experience with Southside Kia. efficient, constant communication. Decent experience with Southside Kia. More

Great Experience Carisa Soto, She was wonderful good customer service very Knowledgeable to my concerns and needs at my appointment. She did a wonderful job I will be back again. customer service very Knowledgeable to my concerns and needs at my appointment. She did a wonderful job I will be back again. More

The service writer, Reilly Mickey, was available as soon as I walked in. He understood what I wanted and suggested I also get the tires rotated. He told me the price and how long it would take. Everything w as I walked in. He understood what I wanted and suggested I also get the tires rotated. He told me the price and how long it would take. Everything went smoothly. More

I had an appointment to bring my car in for a safety recall. I was greeted up on arrival. My appointment was pretty much on time. I was told approximately how long the service would take. I was asked recall. I was greeted up on arrival. My appointment was pretty much on time. I was told approximately how long the service would take. I was asked about a complimentary car wash. My car was ready in the time frame advised. My car was washed afterwards. I did notice my clock and pre set radio stations were off time/stations. My AC was on full blast/speed when I went to get inside my car. The staff was friendly. More