I brought my car in for a check engine light and service shifter message. I was given it back later that day saying I just needed a computer update. By the time I got home, the same messages were still occurring plus much more... transmission issues. Not drivable.
We made an appointment and said we'd be out of town for a week. When we came back it hadn't even been looked at and they can't offer a loaner until it is looked at. How am I supposed to get to work, take kids to daycare?
Add in I live out of town and have 2 car seats needed to transport my kids.
MY CAR IS UNDER WARRANTY!
Another week goes by. No phone call. When we get ahold of somebody we get a bunch of crawfishing and "I don't know" for answers.
STILL NO VEHICLE! I'm not asking for my vehicle. I'm not asking for my vehicle to be taken care of first. I'm just asking for anything with 4 wheels and an engine at this point.
Another week goes by. Hallelujah! They looked at it. But we're told they weren't getting the error messages we described 3 weeks agoand nothing came thru the scan, so we can pick it up when we're ready. xxx?! It went from undrivable to just fine just like that? The next day they drove it again and miraculously found the errors and picked up a scan. It'll be a week before we can get the parts we need but we can get you a loaner now...
...perhaps. although a reservation has been made, they're short on vehicles so we can't guarantee anything.
Another week, calling to confirm my reservation. Again, the only answers to my questions are "I don't know. Call enterprise." So I do. Enterprise hasn't heard of me yet. So here I am, in my fourth week without a vehicle. Tired from figuring out how to get to and from everyday as I drag my two car seats around with me since I never know where my next ride is coming from.