Killeen Certified

We arrived from out of town to purchase a specific vehicle. We agreed on a price, mo. payment, interest rate and signed the paperwork to move forward. After 4-5hrs of this process, we got to the exte vehicle. We agreed on a price, mo. payment, interest rate and signed the paperwork to move forward. After 4-5hrs of this process, we got to the extended warranty part of the process. The warranty terms were $3600.00 total cost, Plus a $200.00 deductible. (This is ridiculous, FYI!) We told them that this was too much and we'd just like to purchase the vehicle on the agreed terms w/o the warranty. They said that because we refused their warranty, Bank of America (BoA) wouldn't accept the rate of 7.9% and the rate would jump to 9.8%. They said that this is what BoA is mandating. False! - We called BoA to confirm. They will be reporting this, as it's illegal and unethical to do so! The other thing that is really shady is that they will charge you $3000.00 if you attempt to use your own financing! We will also be reporting our experience with the Better Business Bureau. If you do business with this dealership, just know that they WILL NOT be transparent with as they try to suggest. They WILL do everything to get you to sign a contract that will cost you far more than the price that's been advertised. Buyer Beware!! This is NOT the place for your new/used vehicle, trust me! More

Terrible mistake doing business here, been told by friends not to do business here and I should have listened. They wanted me and the wife to purchase vehicles without even test driving it, because th friends not to do business here and I should have listened. They wanted me and the wife to purchase vehicles without even test driving it, because they had defects to hide...Terrible service More

Very corrupt and misleading practices. Don't buy from this business! We didn't receive proof of sales. They lied about any type of warranty. They were constantly trying to sales us extra Don't buy from this business! We didn't receive proof of sales. They lied about any type of warranty. They were constantly trying to sales us extras we didn't want. More

Misleading sales department and advertising prices they lure you in to take you out of your hard earned cash there listing price is higher than advertised price plus the mandatory dealer add on crap 💩. T lure you in to take you out of your hard earned cash there listing price is higher than advertised price plus the mandatory dealer add on crap 💩. Tried to make a deal with them on a set price to buy thier car ounce I arrived that price went up 5000$ plus 2000$ dealer add ons wouldn’t recommend doing business with they they are shady people . Please don’t waste your time like I did 6hrs of total b.s and no car . More

This place should be investigated by the state’s attorney general’s office. They are deceptive and dishonest. The quote one price and then hit you with a ton of supposedly dealer add ons. Save yourself some general’s office. They are deceptive and dishonest. The quote one price and then hit you with a ton of supposedly dealer add ons. Save yourself some trouble and ignore this place regardless of the price that they tell you to get you roped in. Run people and go to Austin or come to the Dallas area to get a fair deal. Run people run! More

I was charged for window tint, that was not done. When I took vehicle back for tint that cost me 3 times as much (*to get it the way that I wanted).. After taking it to their service department multi When I took vehicle back for tint that cost me 3 times as much (*to get it the way that I wanted).. After taking it to their service department multiple times, finally windows are tinted with huge gaps in the tint? They have no idea what they are doing, cant ever reach anyone (without being transferred to someone else repeatedly) or get a return call. They claim to be so much better then Automax was.. Then when you leave a review regarding service, someone calls to hear what you have to say, then promises that they are going to make it right.. and then you never hear back.. Very disappointing!! More

Absolute CRIMINALS. They were trying to pocket my 10k down payment and still give me an 84mo term with a high payment (with a very high credit score.) After securing my They were trying to pocket my 10k down payment and still give me an 84mo term with a high payment (with a very high credit score.) After securing my own financing with a much better rate, shorter term, and smaller payment with my own bank, they tried to add 2k to the purchase price. The manager came in the room in fight mode ready to attack. He raised his voice at my parents and I and refused to let us get a word in, so we walked out. I ended up buying the same vehicle, but a 2023 with less than 10 miles on it at a significantly lower interest rate and monthly payment, and will have it paid off in 4.5 years. Stay away from these crooks, complete waste of time, this place should be shut down! More

THEY ARE THE WORSE ,STAY AWAY. 10K OF ADD ONS,SHADY PROMISES. WORSE DEALERS IVE COME ACROSS IN 55YRS. EVEN IF YOU BRING IN CASH,THEY RAISE THE PRICE 2K ,BECAUSE YOUR NOT USING THEI 10K OF ADD ONS,SHADY PROMISES. WORSE DEALERS IVE COME ACROSS IN 55YRS. EVEN IF YOU BRING IN CASH,THEY RAISE THE PRICE 2K ,BECAUSE YOUR NOT USING THEIR FINANCE CO..THEY ARE ALL ABOUT GETTING THEIR KICKBACKS.xxx. More

I felt incredibly pushed into the extra fees they added with their warranties and was told I had no other option but to take them and pay almost 10K more than the advertised price because of it. I should h with their warranties and was told I had no other option but to take them and pay almost 10K more than the advertised price because of it. I should have gone somewhere else but needed a car asap. More

Very poor experience. Killeen Certified listed a VW Atlas online for $38,707 on cars.com and on their website. We live out of state so I called. Our dealings went as such: Killeen Certified listed a VW Atlas online for $38,707 on cars.com and on their website. We live out of state so I called. Our dealings went as such: 1. They will not discuss numbers over the phone but took a deposit to hold the car. I knew it was a risk but thought it was worth a try for the price. 2. We flew in and our salesman was on vacation-we had no notice of such, even though he and I were emailing back and forth that day. His last email was, "Perfect we will see you soon." Management assigned a salesman until another walked in and said he made arrangements with the first salesman to handle the sale. On to salesman #3. 3. I asked the price-it was $700 more than cars.com and $700 more than when I put a deposit down. Killeen would not honor the $38,707 cars.com price because I didn't have a screenshot of it. I never expected them to raise the price after I put a deposit down. 4. Then Killeen would not accept our pre-approved loan financing because it was out of state. They ran our credit report 3 times and offered us a rate 1.25% over our already approved rate. We have excellent credit and the rate should have been much lower. We initialed a financial form to determine payments. The cost of the vehicle portion was blank. When I asked the salesman why he said it was just for payment info, don't worry about it. 5. Because the car was a demo Killeen Certified discovered that we had to transfer to their Killeen VW dealership because the car had never been registered. We now moved to a different building. 6. We arrived at the other dealership and the Killeen VW Finance Director had to start everything over at VW. He wanted to pull our credit report--I said no way. He used our already-pulled credit report and offered a lower rate but still 0.45% higher than our pre-approval. 7. After 6 hours into the purchase I asked again what the cost of the vehicle was. He looked at us blankly because the form we previously initialed now showed costs. This was the first we had seen it completed. Mind you, it was blank four hours earlier. The cost was still $700 higher and fees were almost $8,000 higher than the $38,707 advertised, bringing the car to MORE THAN A BRAND NEW ONE in our state. My husband told him that we could have bought a new one in state for less, which I showed him on my phone. 8. Fees included certified pre-owned fees (~$1,600), reconditioning fee (~$1,600), GPS anti-theft fee (~2,000), and window tinting ($695), plus more. Nowhere on the dealership website does it list such fees. 9. I asked at the first dealership for the CARFAX. Luckily I read everything because they had removed the GPS that they were trying to charge us the anti-theft for. I showed the finance manager the CARFAX and he removed that fee. 10. Had we seen the cost breakdown earlier in the day we would have addressed the issue or walked out. When my husband becomes the voice of reason in the conversation, you know that I'm done and it's bad. The final agreement waived all the fees if we bought the VW Drive Easy 96 mo./85,000 mile warranty for $2,225. I'm sure they charged extra for it. 11. A month later and the car is still not registered. I called to ask and they said they needed a copy of the insurance. In fact, you do not need to show insurance in order to register or title a vehicle in our state. The dealership finally submitted the DMV application today, a month after purchase, to their third-party DMV vendor and said it will take 4-6 weeks. Killeen's Warranty manager said there is no way to expedite it. 12. I plan to refinance the vehicle with our original pre-approval and lowest rate. However, Killeen is again killing it because I cannot refinance until I have the registration. Even with a financing approval extension, I doubt that it will be completed on time. Because again, it's already been four weeks. I hope that you can use this information for better service. The things I learned: *screenshot the price before you go *don't expect them to honor the price *expect $8K+ in fees *continue to READ everything *don't sign or initial anything without the form completely filled out, no matter what the salesman says *we would never have flown 3,000+ miles if I had read their reviews first *We purchased from Killeen VW, who tried to make things better but it was still higher than the advertised cost *we have previously purchased out-of-state vehicles sight-unseen, with our preferred financing, walking out with the vehicle within 2 hours of great service versus 7 hours of consternation So, good luck if you decide to go with Killeen Certified or Killeen Volkswagen. We would never recommend it. Sincerely, Still waiting for our registration More