Killeen Certified

They list cars at the low end of fair market value but require about $7,000 of mandatory service coverages. Misleading business practices. Stay away require about $7,000 of mandatory service coverages. Misleading business practices. Stay away More

The prices listed for vehicles on this dealership's website are not as they appear. I came to this dealership in the hopes of trading down to save money on gas and payments. I told this to the first sa website are not as they appear. I came to this dealership in the hopes of trading down to save money on gas and payments. I told this to the first salesmen that attended to me. After getting the trade value of my truck and seeing I had a positive equity, I chose a vehicle. With my usual self calculations, figured with the positive equity, I would be way below current payments on the truck I was trading in. I was then passed off to another salesmen, who time after time assured me my payments would be lower. I was then passed off to another salesmen, #3. A couple of hours had now passed and none of the salesmen had showed me or talked to me about what the total price would be. Finally I was told we got you under where you wanted to be. Still not shown any numbers. I then went in to see finance and still no one had verbally told me what price I would be paying for the vehicle. Come to find out, they add on almost $10k to every vehicle. This price includes ttl, which is always tagged on to the price. It also includes $4200 for a GPS system they say us hardwired into the vehicle and you don't have the option of not getting it. They also charge you $2200 for what they labeled as paint and wind. Not one person mentioned these mandatory inclusions to the price of the vehicle. So the vehicle I chose was listed as $22,478.00 on the site. Then on the paperwork the price went to $25,700 and then after all the other add ons to $29,567.00 !!??. Vehicle nor the extras are worth this. So please do your research. Avoid this place. More

They are Crooks! ! Added on $7500 above listed price for stuff like windshield protection, what is that?? Don’t buy from this dealership. ! Added on $7500 above listed price for stuff like windshield protection, what is that?? Don’t buy from this dealership. More

If I could give a negative rating I would. These guys are crooks! I came in with my own finances from a well know bank in central Texas. They said they do use them but are going to charge me m These guys are crooks! I came in with my own finances from a well know bank in central Texas. They said they do use them but are going to charge me more for the vehicle verse the advertised price. I told him I don't want them to shotgun my credit. The finance manager said "we won't shotgun your credit, we'll just run it through 3 different creditors that we like". Omg dude that is literally shotgunning my credit. I went somewhere else the next day. Best decision I've ever made. Killeen certified is ripping our service members off and they shouldn't even be in business. More

The salesman I dealt with was top notch! Kind, knowledgeable and very helpful in every way. Kind, knowledgeable and very helpful in every way. More

I bought a 75k car from Killeen 3 weeks ago. Worst experience buying a car. Cedric was a good sales guy. Management is awful. I dealt with Mike(General Manager) and Will(Finance Manager). I sent Worst experience buying a car. Cedric was a good sales guy. Management is awful. I dealt with Mike(General Manager) and Will(Finance Manager). I sent a wire for over 40k and financed the rest with in house financing. I was told car is ready for pick up and sent my driver to pick up the car. He arrived and they would not release my car. They held my car for 5 days until they got the check from their in house financing. Very shady practice. I was told it was because they had a big loss selling cars to a fraudster. I was told by MIKE I was going to be reimbursed for 850$ for delivery of my car. 3 weeks later no check in mail as promised. MIKEs word means nothing! Also, I paid for Apex Protection GPS and they will not release it over to me. When I call APEX they say Killeen has to release it to me. They have not 3 weeks later. DO NOT BUY A CAR FROM HERE. AWFUL EXPERIENCE! I am currently on Hold with Killeen Certified 3 weeks after I bought my car dealing with them. IF you read this go elsewhere. I will call you guys everyday until I get my check and you release APEX for my car. Ready to get Lawyer involved. Your name is mud! **Just spoke with Steven he promised to get check out to me and Apex released. We will see. Apex Finally released now we wait for check. I will keep this review posted until then. *****8/29/22 update after 1 month still waiting on 850$ check owed to me I called them today. I spoke with Cedric my sales guy and he said the manager that said he would reimburse me for 850$ no longer works there. He told new manager about my case and the new manager said they are not honoring what is owed to me. Think about that before you buy a car here!!! In the last month they have gone through a General Manager and a Finance Manager. They screwed me out of 850$ Their word i=s trash go somewhere else! More

This is the worst dealership I’ve ever been to! ! They advertise a “starting” price then add about 5,000 dollars in warranties that aren’t even needed! ! They advertise a “starting” price then add about 5,000 dollars in warranties that aren’t even needed! More

Horrible service and management . Do not buy here . Went in and paid cash for a car and they didn't not hold up to their end of the deal. Ignored phone calls and texts and were rude Do not buy here . Went in and paid cash for a car and they didn't not hold up to their end of the deal. Ignored phone calls and texts and were rude . More

Went in to buy a truck. By the time they added up all the mandatory dealer fees, I couldn’t afford the vehicle. They low balled my 2021 trade as well. When it came to financ By the time they added up all the mandatory dealer fees, I couldn’t afford the vehicle. They low balled my 2021 trade as well. When it came to financing the vehicle, I told them that I had my own financing. They mumbled under their breath that because we didn’t use them for financing, it was another $2,000 charge. Put it this way, I went to buy a truck for $68,000. When they got done “doing the numbers”, it turned into a $77,000 vehicle. The vehicle is probably worth $77,000, but don’t tell me you’re asking $68,000 for it. Tell me the truth. Everyone there was super friendly, but they stick it to you with the dealer fees. When I told them to give me my keys, I was not paying the fees, they came back with discounted fees. I totally lost my cool at that point. I did get my keys back and we left. More