Killeen Certified

Don't conform to the "new normal" in car sales. This dealership promised the listed price. I asked for list price & TT&L only to close the deal. Was told protection package (paint, windshield, G This dealership promised the listed price. I asked for list price & TT&L only to close the deal. Was told protection package (paint, windshield, GPS & reconditioning) "fee" (aka dealer mark-up) was mandatory. I stated it was not and to remove the charge. They tried to say I'll get you the "discounted" price for the package which to them = $3983. I asked for documentation that said package was completed on the vehicle = nothing. I asked for the original price of the package $9883. No original documentation, just the price sheet where they can play with the numbers all day. More

This dealership runs a bait and switch scam. They tried adding a $3000 mandatory protection package that was not included in the advertised price nor mentioned in the listing. Deal fell through They tried adding a $3000 mandatory protection package that was not included in the advertised price nor mentioned in the listing. Deal fell through because they refused to remove it. Please be aware that you will pay $2k-$5k more here than the price they advertise. More

Trust worthy and will try to get the deal with you and let you know that you have a great opportunity to What you want. let you know that you have a great opportunity to What you want. More

Salesman Austin Thomas was very helpful in taking more pictures of the vehicle I was interested in. Also used FaceTime on my iPhone with him and it made it a more personalized experience. I could intera pictures of the vehicle I was interested in. Also used FaceTime on my iPhone with him and it made it a more personalized experience. I could interact with him and see the condition of the vehicle as if I was there. Virtual reality car shopping at it’s best. More

Have been in contact with a sales representative for the past four days. Scheduled an appointment today to see and test drive the vehicle. Low and behold when I arrive said sales person is off. Passed aroun past four days. Scheduled an appointment today to see and test drive the vehicle. Low and behold when I arrive said sales person is off. Passed around to a manager and then another sales person just to find out the truck is still in presale inspection. One would think that over a four day period that someone would have made sure the truck is ready. Didn't happen just like the sale that didn't happen. More

I purchased a 2015 Chevrolet Tahoe on the 21st of August 2021 from Salesman Tyler. The vehicle stopped starting on the 22nd of August 2021. I had the vehicle towed back to Automax Service department to be i 2021 from Salesman Tyler. The vehicle stopped starting on the 22nd of August 2021. I had the vehicle towed back to Automax Service department to be informed there is nothing wrong with the vehicle. I retrieved the Tahoe on the 28th of August. The vehicle stopped starting again on the 30th of August. I had the vehicle towed again back to Service Max. I was later informed on the 1st of September that the starter is bad and there were loose bolts. Also the cost of repair will be 770 dollars. Prior to my visit to Service Max when it did run I had the start system tested and pass by a different mechanic. When trying to contact the sales staff about the return of the vehicle or coverage of repair services. I have gotten the run around. More

I purchased a vehicle in June 2021. Here we are 45 days later and I still don't have my registration paperwork, tags, nothing. They will not return my calls. So I filed a complaint with the Texas DMV and later and I still don't have my registration paperwork, tags, nothing. They will not return my calls. So I filed a complaint with the Texas DMV and I spoke with an investigator Friday. It should not have come to this but I felt there was something fraudulent going on. More

Just got my car from Automax. Daniel Phinney worked hard helping me out with my process. He worked hard to fit me in my budget, and got me in the right car. IM satisfied with the service by the sales team a helping me out with my process. He worked hard to fit me in my budget, and got me in the right car. IM satisfied with the service by the sales team and the financing department. If you go to Automax, Daniel is a great agent to have More