Killeen Hyundai

Sloppy work just changing oil. Mistake servicing my Elantra with oil dip stick caused oil to be sprayed all over the engine compartment. Windshield washer reservoir wasn't topped of Mistake servicing my Elantra with oil dip stick caused oil to be sprayed all over the engine compartment. Windshield washer reservoir wasn't topped off. Totally dry. Complimentary car wash from The Car Wash Barn is poor & leaves vehicle filthy. I doubt I will return for future service More

Hyundai is on Point! Wonderful experience!! Hyundai thank you for helping us surprise our son on his 18th Birthday!! Fast and friendly service and now our son is off to c Wonderful experience!! Hyundai thank you for helping us surprise our son on his 18th Birthday!! Fast and friendly service and now our son is off to college in his new car! More

Worst Place for Sales Ever The worst place for sales and customer service that I have ever experienced. I purchased a Hyundai Tucson 2014 The Walking Dead special edition f The worst place for sales and customer service that I have ever experienced. I purchased a Hyundai Tucson 2014 The Walking Dead special edition from Automax in January of this year that they had obtained from another dealership in Austin in a dealer to dealer trade. The special edition came with promotional materials and a cargo net that were missing from the vehicle when it was obtained. I was promised by the Automax sales that the missing items would be obtained if I went ahead with purchase. It took almost 3 months for me to get the cargo net. Then after almost 4 months of getting the runaround by sales staff and management, first being told that they were working on getting the items and would let me know, and then being told that the items could not be obtained because only enough of these were made to go with each vehicle (1000 were made) and no additional items were available. In compensation they offered me 2 "free" oil changes. I had already purchased the extended service contract that included oil changes, so this was of no value to me, and when I said this, I was told this is all they were willing to do. About 3 weeks ago, I called the head of Hyundai USA public relations in California. I received a call back the same day, and within a week had received half of the missing promotional items, and a week later had the remainder of the items. So basically Automax lied to me when telling me the items could no longer be obtained. I called the sales staff at Automax after receiving the first half of the items, did not tell them I had contact public relations and had been able to obtain the missing items. She again told me that they were not able to obtain the items, that these were no longer made, and the oil changes were the only compensation that was being offered. However, she would talk to management again and get back with me to see if something else could be worked out. That was over 2 weeks ago, and I have never received a call back. Public relations at Hyundai in the meantime has been in contact with me 4 times, ensuring that I received the items, and on my last call with them, said they would be in contact with Automax Hyundai to relay that they had provided the missing items, and that the customer service received from Automax was not acceptable. More

Poor customer service. I bought a car from Automax in December, from the beginning I told the people I had a coupon from USAA, the man who we discussed the price with told u I bought a car from Automax in December, from the beginning I told the people I had a coupon from USAA, the man who we discussed the price with told us flat out he would not honor the coupon. My opinion they use the coupon to get military people in and then deny the coupon. More