Kindle Chrysler Dodge Jeep RAM - Service Center

I went in to have my Mercury Milan serviced and to check the check engine light on the vehicle. I explained to the person who checked me in, we are in Kindle Care and the check engine light is on. I also ex the check engine light on the vehicle. I explained to the person who checked me in, we are in Kindle Care and the check engine light is on. I also explained to him my husband and I both work for the Government and were on a tight budget at the moment and can only afford a certain amount could he please call for the repair cost before they make any. He assured me they always do. I explained the problem was the fuel gage when the check engine light came on that is what the panel said. I had the car looked at previously about this and they fixed it, however it didn't take long for the same thing to happen. We left the center and an hour later I received a call from the attendant explaining my tires a low tread and I need new tires. I told him there is no way I can afford that I just told you before I left I was more concerned with the check engine light. He said you really need new tires I suggest that, I again had to tell him no. I also reiterated the check engine light and fuel gage problem. He said there was not check engine light on when they received the car. I my husband showed him before we left. Well when I arrived on site to pick up the car, I was greeted by Blain Paynter which at this point took the time to explain about the check engine light and they tried to find the issue with a full diagnostic on the car with no charge. I was under the assumption with Kindle Care and the extra $2500.00 I paid for the extended service plan with Kindle a full diagnostic was covered anyway for the premium cost. I did look at the Multi-Point Inspection Checklist provided and noticed the first check was green for, "Operation of horn, interior lights, exterior lamps, turn signals, hazard and brake lamps" I notated quietly to Blain Paynter the driver side head lamp blew out two nights ago. He seemed to be upset, not with me, however grabbed the keys to retrieve the car to bring it back in to check. I was ready to go, the car has been there for 3-4 hrs and I will have to get it fixed later. Over all this service center may have a few flaws but the people are nice and welcoming, I trust them with my vehicles and service. I have only dealt with Blain Paynter when I have taken my work and private vehicles in there in the past. I can say he is very assertive and polite. I find him to care about customer service and never does he show a bad attitude, for that I thank him. The only thing I wish different of this service department is to update your program to show when your profile is brought up that you have purchased the extended service plan so the attendant can better direct the service. The others never see this until I have to remind them, then when they look deeper they see it in my profile on the computer. I would 100% recommend Kindle Auto Care Service Department for your vehicle needs. More

I was in town visiting with family when my check engine llight came on in my Jeep Libery. My knowledge of cars is very limited so I immediately called to make an appointment. I spoke with Loretta, she was llight came on in my Jeep Libery. My knowledge of cars is very limited so I immediately called to make an appointment. I spoke with Loretta, she was very helpful and got me an appointment right away. My vehicle was returned to me in a timely fashion and running perfectly. Thank you Kindle for making my out of town experience a good one with excellent customer service and proficient repairs. More

don't go here for service very bad ....5 weeks ago oil change 4hrs nothing wrong with car......this time car need everything just wanted a oil change....then they have the car all day still not done . oil change 4hrs nothing wrong with car......this time car need everything just wanted a oil change....then they have the car all day still not done ...i would never go there More

Great Service and Friendly!!! Would recommend to anyone and everyone!! Blaine and Bill Brady are the best in the service!!! Keep going Kindle with the great job!! and everyone!! Blaine and Bill Brady are the best in the service!!! Keep going Kindle with the great job!! More

Fast, efficient and courteous. We were visiting from out of town and Blaine took us right in to check on our check engine light. Within 30 minutes Blaine found that the problem was a loose gas cap and we we of town and Blaine took us right in to check on our check engine light. Within 30 minutes Blaine found that the problem was a loose gas cap and we were able to head back home to New York. More

I brought my car in for a recent recall. This is not my usual dealer and Blane went above and beyond to make sure my concerns were taken care of and the recall was completed quickly. The parts for my reca usual dealer and Blane went above and beyond to make sure my concerns were taken care of and the recall was completed quickly. The parts for my recall are scarce and I appreciate him locating them and fixing my car. More

We had been in Cape May for a vacation and had some issues with our Jeep needing service. Loretta was wonderful to "squeeze" us into her schedule to get our Jeep back to us as quickly as possible. W issues with our Jeep needing service. Loretta was wonderful to "squeeze" us into her schedule to get our Jeep back to us as quickly as possible. We had to utilize a rental car and Blaine had helped to place us in one. Being on vacation, this is not what we had on our itinary, but Loretta and Blaine made It effortless and a pleasure to deal with the situation. So much so, that we ended up coming back to Cape May the next weekend and scheduled to get our oil changed while we were in the area. Again, we were in and out of the Quick Lanes very quickly. Great service, happy customers. Thank you, Dawn MacDonald Hatboro, PA More

I broke down and had to have car tow ed was inder ex tended con tact got rent al need ed fir wirk but did ed use it tended con tact got rent al need ed fir wirk but did ed use it More

Our experience with Bill Rogers has always been first class. Over the course of several purchases and years of service, Bill has been a true and honest professional, and a pleasure to deal with. So muc class. Over the course of several purchases and years of service, Bill has been a true and honest professional, and a pleasure to deal with. So much so that we enjoy our service visits because we look forward to stopping in to see him. Thank you Bill for taking such great care of our family and friends. More

BEWARE OF THE SERVICE DEPARTMENT!!!! I have to warn BEWARE OF THE SERVICE DEPARTMENT!!!! I have to warn you about this dealership for your own safety. I have been going there the last few years and e BEWARE OF THE SERVICE DEPARTMENT!!!! I have to warn you about this dealership for your own safety. I have been going there the last few years and experienced problems almost everytime. I took one car in to be looked at to pass inspection. After spending lots of money, it failed inspection. I was surprised when the same thing happened with a different car. Every time I call them, I have to speak with at least two people to ask for the service department...inefficient. Then when I actually get thru...Linda sounds annoyed like I am bothering her. It was not just my family either, apparently it is her personality. Hey Kindle, how about a direct phone line dedicated to the service department? I took it across the street to the other dealer and my experience was so amazingly positive and professional I was shocked I had been putting up with Kindle for so long. I am more than annoyed that they have the Chrysler dealership for the area. They do not deserve it. Recently, our third car went in for service to Kindle and a few weeks later we broke down an hour north because they had not properly installed the brakes and smoke was pouring out of the car. The very last time we dealt with them, this week, they replaced two tires. They lowered the spare under the car and never raised it back up properly. We were driving up to AC last night and we heard a noise under the car every time we went over a bridge. Sounded like a scraping or a weird clank right under my feet. I was scared. Once off the garden state parkway, we got to a safe location, parked the car and noticed the tire dangling a mere four inches from the road. Who does this? How can you miss a detail like that? You are supposed to be a flippin mechanic. Double, triple check, HELLO? We had to drive five miles like that to get to a sunoco garage which was closed. Thank God there was a Pep Boys opened late who raised the spare for us and felt sorry for us enough to not charge us a dime. The icing on the cake is the mechanic at Pep Boys (45 minutes north) said he heard "horror stories" about Kindle Ford. He also admitted it could happen anywhere. But three strikes Kindle, you are out. My family will not be returning for repairs. You can't make this stuff up. This is a true story. These are issues of personal safety. They have put our lives in danger. Do you want that for your family? More