King O'Rourke Auto Group

Two year old CTS with 12k miles; Had to have Transmission replaced. Waited six weeks.. Other troubles too. Different times; No loner ANY Time..Previously purchased two other Cadillacs from different dealersh replaced. Waited six weeks.. Other troubles too. Different times; No loner ANY Time..Previously purchased two other Cadillacs from different dealerships.All New.No problems This was the worst of the three.....I had to keep calling for updates...I now have traded in this Cadillac as I cannot feel safe & secure in this vehicle.. One of the Managers that I dealt with had a good gift of gab..Talk but no results...I did not buy another GM car. P.S. I also emailed the Regional Director for the Riverhead dealership...Received NO response... More

Jobin was truly amazing. Leased an XT6 from him. I called him several times a month every month until I was able to get a deal that worked for me. He was creative and came up Leased an XT6 from him. I called him several times a month every month until I was able to get a deal that worked for me. He was creative and came up with a solution for me that was perfect. He was never annoyed at my many phone calls or pushy. He is extremely nice and patient and that is truly what made me choose to work with him. Really honest with the numbers and explaining everything. I never felt pressured or uncomfortable. He is exactly what a salesperson should be. Great job Jobin! More

This is the worst place I have ever dealt with. Ordered a vehicle and asked the salesman Tommy to just keep me informed on the progress . Not transparent, several phone calls and texts to dealershi Ordered a vehicle and asked the salesman Tommy to just keep me informed on the progress . Not transparent, several phone calls and texts to dealership to just get a update . No return call , still have not returned my deposit . Worst customer service I have every received. More

Jackie was very helpful and very friendly she answered any questions I had and explain everything to me. any questions I had and explain everything to me. More

The experience with Jackie made me feel no pressure and took the time to help me get my dream truck. Everything from start to finish was smooth. Great communication and answered all my questions. I left wi took the time to help me get my dream truck. Everything from start to finish was smooth. Great communication and answered all my questions. I left with a truck that I have been dreaming to have my whole life. THANK YOU SO MUCH FOR MAKING MY DREAM FINALLY COME TRUE! I would recommend Jackie to anyone looking for their next dream vehicle!!!! More

At the time of sale very pleasant & professional salesman/finance. But when we brought our $80,000 truck to service there was an issue with the service contract they messed up on they scammed us int salesman/finance. But when we brought our $80,000 truck to service there was an issue with the service contract they messed up on they scammed us into $200 & lied to us about fixing the problems with the vehicle & said they ordered parts back in February of 2022,, it’s July! The parts are still not in???? They have not returned a single phone cal for months!!!! We will not be doing any business with them in the future! And I don’t recommend this place! More

Had to bring in my brand new car the day after I picked it up for service because they left it in demo mode. Had to get a rental because they had no loaners, and was told it would be completely reimbursed. it up for service because they left it in demo mode. Had to get a rental because they had no loaners, and was told it would be completely reimbursed. They had my car 3 days and here we are 4 months and many phone calls later and still no reimbursement. Nobody seems to wanna help. More

My 6th Cadillac from King ORourke. Working with Jackie is always a pleasure. Extremely professional and very helpful. Working with Jackie is always a pleasure. Extremely professional and very helpful. More

Nice ppl, precision work. Jackie is very helpful and professional. I recommend anyone looking to purchase new or used car to go there Jackie is very helpful and professional. I recommend anyone looking to purchase new or used car to go there More

Sooo Im reading all these reviews from prior customers… not 1 reply was a apology… Seemed to be shady responses… I put down a deposit on a vehicle Which I am going to cancel and go else where…. not 1 reply was a apology… Seemed to be shady responses… I put down a deposit on a vehicle Which I am going to cancel and go else where…. More