King O'Rourke Auto Group

This dealership used to be good. They no longer are. They do not care about the customer. They do not return calls, help fix problems or take care of issues you have. Do not buy or lease from them you will b do not care about the customer. They do not return calls, help fix problems or take care of issues you have. Do not buy or lease from them you will be disappointed. More

I would never recommend King O'Rourke GMC to any friend or family member. I would not want to put them through the same situation that I was put through. My car was towed to the dealership on Monday Ju or family member. I would not want to put them through the same situation that I was put through. My car was towed to the dealership on Monday July 12th. I spoke with Sonia the Loaner Manager every day during the week, from July 12th through the 16th. She said she did not have any loaner cars available, and promised me that one would be available "soon". Sonia also advised that I could rent a car from Enterprise car rental and GMC would reimburse the cost. When I asked for this in writing, the dealership declined to provide it. No one looked at the car until Wednesday July 14th. At that point after speaking with Fred in Service I was told 2-5 days for the parts to arrive to fix the issue. I was told I would receive a call back to confirm arrival of the parts, and when the loaner car would be available. When no one called me through the end of the week, I called again on Monday July 19th (one week after car was towed to the dealership). Fred told me that the part was on "indefinite" backorder, and there was nothing they could do to get the part. After asking to speak with Sonia again, no loaners were available. At no point during those 2 weeks did I get a call back from King O'Rourke, from any member of the staff. Any contact was initiated by me. On July 22nd after two weeks with no parts, no car, no loaner and no rental, I called GM corporate to expedite the process, and have someone contact me to arrange a loaner vehicle. The corporate representative informed me that, had I rented a car through Enterprise, GM would reimburse me for $46/day. The minimal rental price for the smallest car in this area is $137/day. GM informed me that I would be responsible for any cost over $46/day. At that rate, it would be over $1,200 for 2 weeks out of pocket. GM corporate called the dealership daily through August 3rd, with no response or contact. The dealership would not deal with corporate. GM corporate finally made contact with the dealership on August 8th, and told me the parts were expected to arrive on August 9th. GM corporate called me on August 9th, saying the part had arrived, and the service manager Ron had asked that I bring the car back to the dealership so they could install the parts. The car had been at the dealership since July 12th, and was apparently "lost" by the dealership. After more calls from corporate, the dealership "found" the car that had been in their posession for two weeks. The car was finally repaired and available for pickup on Friday August 12th, 4 weeks after being towed in. I finally spoke with the service manager Ron (who would not return phone calls during the previous month). He apologized for his dealerships performance, and said things should have been handled better. In addition, I spoke with the General Manager. He seemed to think that having an inexperienced service and deck team was an adequate excuse for the dealerships lack of communication. Overall, my car was out of my posession for 4 full weeks. I was never given a loaner car, never secured a rental, and had to drive my wife's lease for a month, sharing time when possible. No restitution was ever made, and no apologies were given. This is a sad excuse for a service department and a dealership, from the bottom to the top. I would never purchase from them again, nor would I bring my car for service there again. I will not be purchasing or leasing a GMC vehicle again. The only positive note to be said was that GM corporate handled things as efficient and professionally as possible. Thank you Nicholas at GM Corporate. More

Jackie was knowledgeable, easy to work with and she didn't try to sell us something we didn't want. A+ I love my new Cadillac XT5! didn't try to sell us something we didn't want. A+ I love my new Cadillac XT5! More

Service department lacks customer service skills. I am patiently waiting for a diagnosis on my Buick. Nobody calls me back. It’s Tuesday at 4 pm, the car has been there since Friday at 10 am. Nobody can b patiently waiting for a diagnosis on my Buick. Nobody calls me back. It’s Tuesday at 4 pm, the car has been there since Friday at 10 am. Nobody can be honest or considerate. NEVER go to them.!! More

Jackie was a pleasure to work with as she made this purchase one to remember. She is very knowledgeable and is not pushy like most car sales reps. If you're looking for a great buying experience, go purchase one to remember. She is very knowledgeable and is not pushy like most car sales reps. If you're looking for a great buying experience, go see Jackie! More

This was the greatest car buying experience. Jackie was knowledgeable and answered all our questions. The entire staff helped make this process amazing. This is our second purchase in one year from her a knowledgeable and answered all our questions. The entire staff helped make this process amazing. This is our second purchase in one year from her and we will never leave. The best experience More

Back in 2008 when I first walked into this dealership I felt welcomed and not pressured at all. Through the years Jackie has steered me in the right direction with not only my budget in mind but also my fa felt welcomed and not pressured at all. Through the years Jackie has steered me in the right direction with not only my budget in mind but also my families needs. Jackie and the courteous staff has gone out of their way to make sure we know how every option of our vehicles work. After a long day Jackie has taken the time, even in the dark, to make sure we are happy with our decision. She has a customer for life. Thank you Jackie and the Kingorourke staff. More

Jackie was awesome! She helped me find an SUV that was perfect for me and gave me a great lease deal. I love my new GMC Terrain! perfect for me and gave me a great lease deal. I love my new GMC Terrain! More

DESPICABLE DEALER: O'Rourke Cadillac is the Poster Dealer for lying + deceiving by selling vehicles, after waiting six months for them, to another buyer for a greater profit. General Motors should cancel th for lying + deceiving by selling vehicles, after waiting six months for them, to another buyer for a greater profit. General Motors should cancel their franchise, but they encourage their dealers to sell as many vehicles as possible. I wish I would have read previous postings on this site. Howie Meadows and Jim Pflumm should be avoided at ALL COSTS. P.S. - I purchased a loaded RAM 1500 Truck and am Super Happy, saving over $35K, from a reputable dealer. More

I leased a 2019 GMC Terrain Denali with King O'Rourke in 2019. Let me tell you…that was such a MISTAKE. Overall, just know that if you buy or lease a car through King O'Rourke, don’t expect to be treated 2019. Let me tell you…that was such a MISTAKE. Overall, just know that if you buy or lease a car through King O'Rourke, don’t expect to be treated like you’re a paying customer. The ONLY thing they care about is ensuring you fill out the GM customer surveys positively as that directly impacts their business & employees. I never filled any of them out negatively because I was trying to be a nice guy and didn’t want anyone to get in trouble or penalized. But now, I truly do not care. I will be filling out my previously incomplete surveys with ALL negative ratings and feedback because that’s truly all I have about my experience leasing my car through King O'Rourke. Sales Experience: Walked in late at night on a weekday and was immediately brushed to the side because I was a young 25-year-old, so I guess the salesman just assumed I wasn’t seriously interested in buying a car. I should have left right there. Finally, I test drove and really liked the 2019 GMC Terrain Denali. I sat down with the sales representative and we ultimately agreed on a lease deal (and signed a legally binding buyers’ agreement). $0 down, $419/month was the agreed-upon price. Of course, I get a call the next day saying that the sales representative made a mistake and forgot to factor in the APR interest rate into the car, and King O'Rourke would be UNABLE to sell me the car at the agreed-upon price. (They told me they’d be losing money on that deal LOL). After going back and forth with the manager for 2 days, we agreed on $432/month and he threw in rain guards for the truck. I got bamboozled, I shouldn’t have even budged because we had a legally binding contract at an agreed-upon price. I didn’t want to battle this out for weeks/months/years with lawyers, so I just accepted the deal because I thought the $432/month number was still reasonable for that truck. Service Department Experience: 1. I dropped off my car for an oil change at 11am on a Saturday and they told me it would take 2-3 hours to change the oil. It’s now 4:45pm (they close at 5:00pm) and I never got a call that my car was done. I called them and they told me they tried calling me multiple times, but apparently, the service advisor called the wrong number they said (LOL). Apparently, the service department closes at 4:30pm so they told me to come to pick it up on Monday…WHAT?! I demanded to speak to someone in the building, and I ended up speaking to a sales manager at Caddy who told me he will get my keys for me, but I’d need to hurry it up because they close soon and he’s not staying late. When I called my service advisor to let her know my overall experience, she apologized and said someone called out sick that day, so it was a little hectic. 2. After a light rain, I noticed a decent-sized leak in my trunk. (Note, this was the 2nd leak my truck had already). I called Service and asked them to bring it in and the woman advised me I can bring it in the following morning at 7:30am…perfect, I thought. After bringing it there, I asked my service advisor if I could please have a loner car, as the last few times I brought my car in for service it took longer than expected, and like most people I have a job and things to do, so I need a loner. He told me it simply couldn’t be done, and that if I wanted a loner, I’d have to schedule an appointment 2+ weeks out, which I ultimately did. He said that was the smart choice because water leaks can possibly take a few days in service. I already knew that from my previous experience, which is why I wondered when I called and spoke with a service advisor to MAKE the appointment, why wouldn’t they tell me that loner cars wouldn’t be available for 2+ weeks? More