King O'Rourke Auto Group

In April of 2023 we went on vacation for a week and came home to a dead 2022 Yukon purchased from this dealer. We contacted the dealer to inquire being this didn’t make sense happening to a brand new vehicl home to a dead 2022 Yukon purchased from this dealer. We contacted the dealer to inquire being this didn’t make sense happening to a brand new vehicle. We had heard from another dealership locally that there was a recall regarding battery drainage but it wasn’t “vin specific”. When we contacted king orourke the person we spoke with had no answers for us as there was no “bin specific” recall for our vehicle and told me to “take to the other dealer then” the customer service was horrible and our concerns were dismissed. We ended up having to buy a new battery out of pocket costing over $300. Fast forward to now, the recall letter was sent a few months ago, and we made the appt to have the update completed to care for said battery drain issue. We inquired with management to have some sort of compensation regarding the out of pocket cost and were again dismissed. The dealership claimed “your battery is fine” - yea, obviously. We paid to have a new one put in before we were formally notified about the recall. I really didn’t think we were asking much, floor mats. Something. But instead we were spoken to with zero patience or understanding. Poor customer service all around. More

Jackie was amazing as usual! I needed a replacement Yukon Denali XL right away and she made it happen with just a phone call. ! had a new Yukon delivered to my business within a I needed a replacement Yukon Denali XL right away and she made it happen with just a phone call. ! had a new Yukon delivered to my business within a few days with all paperwork completed including insurance. More

Jackie was simply amazing. I was in a bind to replace my expiring GMC Yukon and with just one phone call she made it happen and completed all paperwork seamlessly as well. My n I was in a bind to replace my expiring GMC Yukon and with just one phone call she made it happen and completed all paperwork seamlessly as well. My new Yukon Denali XL was delivered to my business within a few days. Why go anywhere else! More

From the time I walked into the dealership to the time I left with my new truck it was one of the best experiences I have had at a dealership left with my new truck it was one of the best experiences I have had at a dealership More

Had a great experience at this dealership. Would definitely recommend. Made my experience quick and painfree. Would definitely recommend. Made my experience quick and painfree. More

Jackie has been great to do business with. This is my second car purchase completed with her. She made the process enjoyable. This is my second car purchase completed with her. She made the process enjoyable. More

My experience with Jackie was amazing! Best sales experience in my life! She went above and beyond to make sure i was happy with every part of the purchase, from the trade in number I rece Best sales experience in my life! She went above and beyond to make sure i was happy with every part of the purchase, from the trade in number I received, to the price of the new truck! Will totally be back when im ready for another truck! More

Jackie was a great person and excelent service I just love it and I love the car. I choose exelent car I love it love it and I love the car. I choose exelent car I love it More

After several bad experiences at local dealerships, I was very satisfied with King O’Rourke, specifically saleswoman Jackie who was a tremendous help during my purchase. I would definitely recommend this dea very satisfied with King O’Rourke, specifically saleswoman Jackie who was a tremendous help during my purchase. I would definitely recommend this dealership and Jackie! More

Jackie is very patient and allows you time to look around and rush into a car purchase. She has great product knowledge and is very helpful in helping you to get the options you want in the price range you'r and rush into a car purchase. She has great product knowledge and is very helpful in helping you to get the options you want in the price range you're looking for. Jackie laid out several options which was helpful in making a decision. I would certainly buy again from Jackie, my wife and I were very pleased More