Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
King O'Rourke Auto Group
Smithtown, NY
403 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
403 Reviews of King O'Rourke Auto Group
August 12, 2017
HORRIBLE. A TOTAL SCAM. TOOK ADVANTAGE OF A 74 YEAR OLD WOMA MY WIFE BROUGHT THE CAR IN BECAUSE THE CHECK ENGINE LIGHT ILLUMINATED. I GAVE HER SPECIFIC INSTRUCTIONS NOT TO AGREE TO ANY OTHER SERVICE AND TO CALL MY WIFE BROUGHT THE CAR IN BECAUSE THE CHECK ENGINE LIGHT ILLUMINATED. I GAVE HER SPECIFIC INSTRUCTIONS NOT TO AGREE TO ANY OTHER SERVICE AND TO CALL ME WITH THE DIAGNOSIS. I HAD A PREVIOUS APPOINTMENT AND COULD NOT BE THERE. THE RESULT WAS A $3000 BILL FOR UNNECESSARY SERVICE (IF THAT WAS EVEN PERFORMED) BECAUSE SHE WAS SUBJECT TO INTIMIDATION AND FEAR. TOOK ADVANTAGE OF A 74 YEAR OLD WOMAN UNDER STRESS DUE TO A CHRONIC AILMENT. ABSOLUTELY DESPICABLE. More
by DISGUSTED AGAIN
Employees Worked With
DANNY
July 30, 2017
Great place to get your car serviced! Brought my 2014 GMC Acadia in for a scheduled oil change. When I pulled up I was greeted by a friendly guy in the service drive. Then I met the young Brought my 2014 GMC Acadia in for a scheduled oil change. When I pulled up I was greeted by a friendly guy in the service drive. Then I met the young gentleman who helped me Airk very nice guy told me they would take care of my oil change and look over my car and let me know if anything needed repair. Good thing they did turns out my brakes were very low. He gave me a fair price and said it could be done right then. They did and I was on my way. Very nice people. More
by Cpajan25
Employees Worked With
Airk
July 15, 2017
deplorable, dishonest The should pay careful attention!!!! To joe lafrance who knew about his people side swiping a car, a customers car and did considerable damage and hid it from the customer, well enough s To joe lafrance who knew about his people side swiping a car, a customers car and did considerable damage and hid it from the customer, well enough said, what kind of management do you people hire. I would never use or recommend this dealership to anyone.... More
by toni27
Employees Worked With
joe lafrance
July 11, 2017
Very Dishonest and unprofessional Dealership!! STAY AWAY!!!! These guys are very simple lying to their customers, scam them, wasting their time and then back up from the deal!! And all that backed by the dealers These guys are very simple lying to their customers, scam them, wasting their time and then back up from the deal!! And all that backed by the dealership management! Vangelis Papoutsakis promised me by writing to provide the special and “unbeatable“ rates for the trade deal for the new Escalade, but at the day of the deal he backed up and told that this deal wasn’t approved by him sales manager. Once I showed his writing offer to another dealership and they called him to verify the numbers he gave me, Mr Papoutsakis told them that he wouldn’t honor his offer and his writing promises to me. His sale manager Jim knew about this issue, called me and told “we pass on you in this deal” THE WORST EXPERIENCE I HAVE EVER HAD WITH A CAR DEALERSHIP. STAY AWAY FROM THESE LIARS!!!!!!! More
by ILYAM
Employees Worked With
Vangelis Papoutsakis, Jim (Sales Manager)
May 16, 2017
Purchase of a used Cadillac CTS This was my first experience with King O'Rourke. I was cautious and a little doubtful that I would be able to find a used car that would be in my pric This was my first experience with King O'Rourke. I was cautious and a little doubtful that I would be able to find a used car that would be in my price range and attractive. After all, the dealership handles some of the most expensive and beautiful new cars and trucks that you could imagine! From my first encounter with John King to discussions with the service adviser Kathy Altimare and finishing up with expert sales adviser David Coletti, the shopping, discussion and final sale experience was literally the most pleasant and enjoyable that one could imagine. I now have a certified used car that I can afford and love to look at and drive. It is beautiful, reliable and will give me many years of service and enjoyment. The King O'Rourke's staff makes great strides to dispel the often maligned car sales profession. They can be confident that I will be coming back for my service and next car... More
by Leonard J.
Employees Worked With
John King, Kathy Altimare, David Coletti
April 25, 2017
very rude ! sales person was very rude rolled her eyes at me when i asked a question then stormed off when i pointed out that she was being rude! sales person was very rude rolled her eyes at me when i asked a question then stormed off when i pointed out that she was being rude! More
by neil greenberg
Employees Worked With
she wouldnt introduce herself so i dont know
April 21, 2017
Dishonest Dealership, This dealership was very dishonest with my New lease agreement. They never covered the last three month payments when I traded in my under-mileage Bu This dealership was very dishonest with my New lease agreement. They never covered the last three month payments when I traded in my under-mileage Buick ( their car) as we agreed. ( reason why i came in to start) 3mths after the deal, the banks came after me for the final 3 mths payments ,. the dealer said they never agreed to make payments. Then why did they take my car? and why would i pay the last 3 months and let them have it to sell? a very dishonest dealership. I will never go there again. More
by fxoptions
Employees Worked With
Salesman, and sales manger
March 31, 2017
Excellent dealership We want to thank Jackie Laguerre for the wonderful experience we had at King O'Rourke dealership. Jackie is very knowledgeable, efficient and trustwo We want to thank Jackie Laguerre for the wonderful experience we had at King O'Rourke dealership. Jackie is very knowledgeable, efficient and trustworthy with a wonderful personality. ! Jackie found us the exact enclave of our choice and ,I will definitely return as a satisfied customer ! Referrals to follow. More
by JoAnnw
Employees Worked With
Tom
January 31, 2017
Dealership/Salesperson Seem Disinterested in Making Sale Contacted dealership to try to put together a deal on a new SUV. Had to leave multiple messages before somebody called back. Once called back there wa Contacted dealership to try to put together a deal on a new SUV. Had to leave multiple messages before somebody called back. Once called back there was zero follow-up by either the salesperson or management. There are plenty of dealerships within 40 miles which sell the same car. No need to chase somebody down to give them business. More
by NYCarBuyer
Employees Worked With
sales and management
December 12, 2016
Not worth the vehicle - go elsewhere. Sales experience was tiresome. Had a sales guy named Bill - very nice guy but he made a few mistakes along the process. Getting the vehicle was a pa Sales experience was tiresome. Had a sales guy named Bill - very nice guy but he made a few mistakes along the process. Getting the vehicle was a pain. Apparently this is a common experience according to one of their employees. He confirmed that after I asked if I was the only one dealing with this process. A sales manager named Anthony stepped in. very professional and was able to get the deal to close and was on top of his game. If you even decide to get a vehicle from this place (which unfortunately I do not recommend) you should see him. The vehicle has had some service issues (a few recalls and a camera issue where the vehicle's camera comes on for some unknown reason at random times and the seat and staring wheel vibrates. The vehicle has been seen a few times by them to try and resolve, but they cannot duplicate the issue. They have worked hard to resolve the issue - I do give them that credit, but the end result is I am still driving around with a vehicle that randomly startles you while driving with the vibrations with the camera. Other service Cons: You have to request for your car to be washed after service (this is a first for me) Picking my vehicle up today I had to walk out to their rear parking lot in the rain to pull my vehicle up to my loaner to swap my items in the rain. When I complained about the service and having to do that I was told I should have just asked for them to grab it. Great customer service is service that is just given like clock work and handled. I feel like I have to state the obvious to this dealership. I have dealt with BMW, Mercedes, Maserati and Infiniti in the past. This is by far the worst service experience I have had. I do love the truck - it is beautiful. Unfortunately the technical issues I am having with the vehicles and the service experience outweigh the beauty of the truck. It's just not worth the headache - get a different vehicle elsewhere guys. What good is the vehicle if you have to deal with issues like this? With speaking with other Cadillac owners they have confirmed for me that they have noticed a decrease in quality from Cadillac over the years. They didn't specify anything about this dealership, just Cadillac in general. We'll see where this dilemma goes. But again, just get a different vehicle - don't put yourself through the hassle. More
by jhasso
Employees Worked With
Bill (Sales), Anthony (Sales), Bill (Service)
