King O'Rourke Auto Group

I would not recommend. GMC sales staff is lackadaisical and completely disorganized at best. Their follow up is just awful, I had to call several times just to find out when a car was being delivered after and completely disorganized at best. Their follow up is just awful, I had to call several times just to find out when a car was being delivered after I was told two different delivery dates. I understand that delivery dates can get changed, but the least you can do is return a phone call to customer. Then they delivered a car that had less options from what we negotiated. Car was not completely prepped when I arrived at dealer for pickup. Finally, no paperwork was ready at time of delivery resulting in a 2+ hour delivery time while they finished prepping car, looked for paperwork & get this - find the keys. I have purchased many cars in the past from many different dealers and these guys are the absolute worst. Quite frankly, I am not sure how they are still in business. Additionally, just as a side note - there was two angry customers in the service department while I was there taking delivery complaining about their service. More

Great service they stand behind their products. They help get great apr rates even with nit the best credit. I am glad to have found them get great apr rates even with nit the best credit. I am glad to have found them More

likedealing with them for years goung back to 1986 peter in patrs tracy in sales always trying to help with arrangement to service my two cadillacs/ in patrs tracy in sales always trying to help with arrangement to service my two cadillacs/ More

I just returned from buying a used 2004 Chevy Trail Blazer for my father. Not only was the truck better than described, but it was in new condition. All of the staff was helpful and very friendly. I fe Blazer for my father. Not only was the truck better than described, but it was in new condition. All of the staff was helpful and very friendly. I felt unrushed and like a valued customer. I drove 2 and a half hours from Connecticut just to see the car and I believe the deal we received was excellent. I did that after spending a large amount of time with a very good salesman named Carl. If I ever have to buy another used car or maybe even new I will definitely be looking to them again. Professional, courteous and helpful. More

I called from a newspaper ad for a GMC pick up, and spoke with Benny. I gave him all my requirements on how I wanted to purchase the truck. (All info over the phone so I only had to make one trip to dealer) with Benny. I gave him all my requirements on how I wanted to purchase the truck. (All info over the phone so I only had to make one trip to dealer) Benny said no problem, he called a couple of times to gather info and set up delivery. I went to pick up the new GMC Sierra and he had everything ready for me. I was out in 15 minutes driving my new truck. It was PERFECT. Benny is a Stand up guy and met every expectation I had. More

We were looking at a Cadillac Escalade to buy this weekend 3/6/11. My Daughter took delivery of her Caddy Escalade on Monday and had some issues and returned for Service on Wednesday. As my daughter weekend 3/6/11. My Daughter took delivery of her Caddy Escalade on Monday and had some issues and returned for Service on Wednesday. As my daughter stood there holding my 4 month old Grandson Tom in Service went crazy. Yelling that her visit was BULLSHIT!!!!! Tom's unprofessional ranting and raving reduced my daughter to tears!!!!!! My daughter asked the other service man at the counter if she did something to set Tom off and he just said Tom was out of line, but he did not step in to stop Tom. One brake pad clip was detached causing a squeel and rattle when applying the brakes. The front tire would not hold air. 2 problems that should have been addressed at delivery 24 hours earlier... When she did get the service done the cadillac wheel symbol was not put back on the wheel that was leaking air and she had to go back in and the service tech had to find the missing part. The front Tire is still leaking air but she is afraid to go back for service!!!!!!! My daughter is giving King O'rourke time to respond yet the General Manager has yet to return her multiple phone calls. Also--- They almost did not comlete the sale as the I-Pod that was promised in their add if they took delivery before the end of February was not given to them and the Sales person said they would NOT receive it. If you cannot tell from my young daughter's experience with King O'rourke I would NEVER DEAL with them!!!!!! More

Went to the dealer for a used car. Bought the car based on price, however, the sales staff is rude and basically wants to collect a commission and nothing else. The car was not prepped except for an exter on price, however, the sales staff is rude and basically wants to collect a commission and nothing else. The car was not prepped except for an exterior wax. The interior was vacuumed only. Went back twice to have it cleaned and after the 2nd time it was quite apparent to us they were not going to do anything.The salesman basically ignored us and hid somewhere in the building. If you can find another dealer do so! More