King Volkswagen

I bought a used 2019 Tiguan (not from King VW) that was still under warranty. Beginning in May, the A/C started to blow warm air. We took it first to Ourisman VW. They serviced it with no improvement an still under warranty. Beginning in May, the A/C started to blow warm air. We took it first to Ourisman VW. They serviced it with no improvement and provided only average customer service. Being dissatisfied, we tried King VW and we feel lucky to have found them. If I were to create an ideal service department, I would use King VW as the model. The shop is the biggest, cleanest shop that I have ever seen. And they provide AMAZING customer service. Kevin Fluke was my service advisor and he is professional, helpful, and patient. The car's A/C problem was not routine. It required 3 separate appointments to repair it. When I arrived for the 3rd appointment, they put me into a loaner car and told me that they would not return my car to me until they were convinced it was repaired. It took 3 weeks and a visit from a special technician from VW headquarters to repair it. Along every step of the way, Kevin explained the process with great detail. The week we got the car back, the temps were in the high 90s and the A/C was pumping out such cold air. I would buy another VW simply to have access to this ideal service department. More

I recently bought an Volkswagen Atlas Cross Sport with my Sales Rep being Nora Sokhon! I am from Minnesota therefore I had A LOT of questions to insure it was worth my traveling across half the country to b Sales Rep being Nora Sokhon! I am from Minnesota therefore I had A LOT of questions to insure it was worth my traveling across half the country to buy the car. IT DEFINITELY WAS! I love my Cross Sport! In dealing with Nora - I had many questions and he was always available to keep me in the know! We came to an agreement that I would put money down so they would hold the car until I could travel there to confirm I want to proceed with the purchase. Once we got there we test drove it - had a minor hiccup of hearing some whistling which ended up being the roof racks (which we weren't purchasing - they were on there for staging) that were still on - once they were removed it ran and sounded like a dream! Nora went though everything on the car thoroughly. Also, Chuck the Finance Manager was great as well!! They both went through everything thoroughly but quickly so we can get on the road back to Minnesota. I had done a lot of research on these vehicles and prices across the country and I felt like received the best deal with great customer service! Thank you Nora and Chuck at King!! More

VW LOVER FOR 11YRS. CHRIS EVANS WAS MY REP. ON MY NEW ONE AND HE WAS SIMPLY AWESOME👌🏾 THROUGH MY PURCHASE. KUDOS❗. THANKS A LOT AND HE WAS SIMPLY AWESOME👌🏾 THROUGH MY PURCHASE. KUDOS❗. THANKS A LOT More

I am a returning customer for there other dealership King GMC Zero customer service after purchasing 2 cars Very sad I1 year trying to chase them to repair and take care of me Maybe this Ki King GMC Zero customer service after purchasing 2 cars Very sad I1 year trying to chase them to repair and take care of me Maybe this Kia dealership is C more professional Nicer Helpfully I hope so After 1 plus year Can yo u blame me reaching out Thanks 301 9080560 Charles More

Basically the Sales/Finance people love you and will do anything for you up to the point when you buy something. After your purchase, they drop you like a hot rock and won't return your phone calls or emai anything for you up to the point when you buy something. After your purchase, they drop you like a hot rock and won't return your phone calls or emails. They only care about people who are actively buying stuff. More

Zero stars - This is the worst customer service I have ever experienced. My King VW 2015 Passat engine (that was perfectly maintained) began to fail at 70K miles. Right away, I worked with VW Service to s ever experienced. My King VW 2015 Passat engine (that was perfectly maintained) began to fail at 70K miles. Right away, I worked with VW Service to solve the problem. At first, I was told the problem was normal. It was not - my engine was burning about 1 L of oil every 500 miles. Then, on the third trip to the service center, they tell me to replace my PVC Breather valve and the problem should be fixed. I agree to the work however, after 500 miles, my oil level is low again. I bring it back to be told that the only course of action is a new engine at $8.5K. Many other professional mechanics have since told me that a PVC breather should have been found on the first look, if that really was the problem. This service center is lying to customers defrauding them out of thousands and not fixing problems. I was not refunded for the work that did not fix the problem. And all King would offer me was $1500 off a new vehicle. Corporate VW would not assist. That is not even a year end deal. It's a total joke. Do not by a car there and absolutely do not use the service center. More

I bought two VW passats from this dealership.Models 2018 I bought two VW passats from this dealership. Models 2018 and 2020. Both of them had the same problem on the the same millage. FUEL INJECTOR FAILD I bought two VW passats from this dealership. Models 2018 and 2020. Both of them had the same problem on the the same millage. FUEL INJECTOR FAILD . They selling defective cars here ! More

Recently bought a new 2020 GTI from King VW and Nora Sokhon. I had a very easy and pleasant buying experience. Nora was very helpful with my trade-in and knowledgeable of the cars he was selling. Would Sokhon. I had a very easy and pleasant buying experience. Nora was very helpful with my trade-in and knowledgeable of the cars he was selling. Would highly recommend King and Nora to anyone looking for a new VW. ~ Chris More

The worst experience ever!! I bought my VW at the KING VW In July. Chris the salesperson treats you like he’s doing you a favor,l. I stopped him from talking and asked for a manager who closed the deal for h In July. Chris the salesperson treats you like he’s doing you a favor,l. I stopped him from talking and asked for a manager who closed the deal for him. John Scott “one of their finance people” Promised for a free oil change, and when The car is ready for an oil changed, they said John is no longer working here so we can’t honor what he promise. It is just bad. Do yourself a favor and don’t go there. More

VERY bad experience Very frustrating experience in trying to get a portion of a service contract refunded, as I no longer own the vehicle. From the start, Paul Myer Very frustrating experience in trying to get a portion of a service contract refunded, as I no longer own the vehicle. From the start, Paul Myers was terrible to work with. He would not return my multiple follow up e-mails and phone calls after the initial phone call I had with him in mid March. It wasn't until June, after I CC'd all the managers on the King VW website, that Paul finally sent me the form he needed me to sign. 3 months, multiple phone calls and emails, and that's how long it took him to just send me the form he needed me to sign. Two months later, after two calls with VW corporate and a conversation with Paul's boss Charles, I now know that somehow they mailed the check to my old address, even AFTER I caught this mistake in June and Paul Myers verified in writing he had corrected this. In this final phone call, Paul's supervisor Charles listened to me, was kind, and did waive the $50 service charge the dealership takes out, as he agreed that the level of service I received from Paul Myers was unacceptable. I was disappointed that he did not go so far to take responsibility for it as his direct supervisor, and someone who should have been aware of the situation as he had been copied on my last 3 e-mails to Paul. Again, I appreciate this gesture, but it does not take away from an incredibly frustrating experience. I wanted to be treated fairly and like a valued customer. Instead, I was essentially ignored for months. My suggestion to the owner would be to remind their team that whether someone is buying a new car, or returning a service contract, they are still customers and should be treated fairly and with the same level of service. In addition, please provide Paul some sorely needed retraining in basic customer service skills. Manager of anything should not be in his title. TL; DR: They took 5 months to process paperwork that could have been processed in 24 hours. Anyone who has ever been to a car dealership knows that dealerships will bend over backwards to take care of you when they are making the sale. Unfortunately in this case at King VW, the same is not true for taking care of their customers after the sale. More