King Volkswagen

Our experience with the King VW dealership and it’s staff was top notch. Everyone was friendly, helpful and professional. We are from out of state and they made our car purchase and pick seamless and easy. T was top notch. Everyone was friendly, helpful and professional. We are from out of state and they made our car purchase and pick seamless and easy. They all had great knowledge of their cars and business. Chris Evans gave us personalized service and a great deal. there was no haggling or games...he was a strait shooter and worked with us to make the transaction happen in a timely fashion. We are thrilled with our new car! Thanks to everyone at King VW! More

Worst Possible Experience GEICO sent me here for body work on my Mitsubishi. It took forever to get the work done, though that wasn't King's fault as the part was on national b GEICO sent me here for body work on my Mitsubishi. It took forever to get the work done, though that wasn't King's fault as the part was on national backorder. In total they had my car nearly two months, but stopped communicating with me after 3 weeks. When they finally got the part they rushed the job and did sloppy work. There were runs in the paint and overspray of clear coat. They lost my car key and had to make another, which caused further delay, and lost the cargo cover (which they found later in their shop). I had to go out there several times and they were incredibly unapologetic and unfriendly, acting as though I were an inconvenience to them. The Body Shop Manager wouldn't say hello or make eye contact, the person who I was told was the owner (Jason) called me but then wouldn't respond to an email when I again didn't hear back from anyone. He forwarded the email and didn't even give me the courtesy of a response. I just can't believe they get away with customer service like this. GEICO seemed at wits end too, though they weren't so easy to deal with either since this took so long and they didn't want to cover the rental (even though their driver hit my car). That let to GEICO and King arguing over who had to give me a car, and King coming up with flimsy excuses to not give me a loaner (though they finally did). And, this is all after my having purchased my car from them, which was a hassle unto itself. Suffice it to say that I won't be giving them any more business. By contrast we purchased our other car from Fitzgerald and they have always been a delight....it doesn't have to be this way. More

Terrible Salesperson. I'd avoid this dealership if possible. We had an off putting experience as soon as we stepped in. We unfortunately were assigned Kambiz Khadempour as I'd avoid this dealership if possible. We had an off putting experience as soon as we stepped in. We unfortunately were assigned Kambiz Khadempour as our salesperson. He didn't properly introduce himself nor shake our hands which is in stark contrast compared to the other dealerships on the block who were all very friendly. He really made it seem like we were inconveniencing him for wanting to know more about the Golf GTI. Not only did he not seem knowledgeable about the specifications, he seemed to be disgruntled and condescending. The majority of our questions were met with silence and when he did decide to answer our questions they would be short, condescending, and a touch argumentative. The thing that really put me off personally was that he barely addressed me even though I asked most of the questions. I was the one who asked for the catalog to see the different trims to compare the specs, it took him an unpleasantly long time to print it out off the website and he handed it to my husband even though I had my hand out to receive it. The final straw was the unusually long wait time for him to pull the car up so that we could test drive it. He was gone for a good 10+ minutes. We felt that we had waited long enough and decided to leave after voicing our complaints to the manager. Surprisingly as we walked out, the Golf GTI we had requested was sitting at the curb with no one around. We honestly have no idea where Mr. Khadempour went. If Volkswagen is reading this, let it be known that we decided against purchasing a VW due to this experience alone. We will be taking our business with another company. More

Terrible Customer Service I chose this establishment because of their reputation for the best deals. I was extremely disappointed in their customer service, however. I sent a m I chose this establishment because of their reputation for the best deals. I was extremely disappointed in their customer service, however. I sent a message to the salesperson that I have been working with previously a note, asking if they could match the price from another dealer and received a very emotionally-driven and discriminatory response. While they may claim to have the lowest prices in town, they should invest in sensitivity training for their staff. I would not recommend this dealership to anyone, until this issue gets resolved. More

Worst Dealership Ever.. The reason I'm writing this review is that I don't want anyone to have the same experience as me and wasting time with this dealership. Had worst The reason I'm writing this review is that I don't want anyone to have the same experience as me and wasting time with this dealership. Had worst experience ever... As a customer, I want to compare each vehicle with quotes from different dealers. I have asked for quotes over the email. I understand some dealers don't want to share the quotes. That's fine. But if a customer already told not to call/text but want the quote over the email, please don't call me. Instead of getting a quote, I got an email reply saying "I don't get paid until you drive off the lot with my car, so with that being said what is in it for me?" This is the exact sentence that the dealer used. It was really unfortunate that this dealership is doing business with these work ethics. After I respond, the dealer also replied back mentioning that salesperson work on commission based and I should not mention anything about work ethics. I don't believe this is true because there are still places where Salesperson really works in pride and regardless whether it's based on commission or not. I honestly don't want anyone to have the same experience as me. Don't waste time with this dealership. Find another dealership where they are willing to help you. This place clearly shows that they don't care about the customers but only themselves. More

Bad customer service and follow up. Play with the wording This is the worse dealership I have ever dealt with for the following reasons: 1. The lack of customer service is ridiculous, all they worry about is This is the worse dealership I have ever dealt with for the following reasons: 1. The lack of customer service is ridiculous, all they worry about is just making that sell after that they don't care about you anymore. How can you sell me a brand new car and 1 month later you act like you don't know me anymore Mr. Alex Shvets. 2. There's no follow up in anything after the final sale. Mrs Andrea Moreno told me that it would take about a week to get the tags and that she will contact me to pick them up when they are ready. Not only she did not call me but when I call her to inquire about the first payment and the tags, the front desk told me that she currently had a client but she would return my call. I called her again and left her a message but she never returned my call. I had to contact BB&T and I had to talk to so many people to find and setup my account since Andrea hasn't provided me any information. As far as the tags, I called again a week later and I heard the same song "we will call you back" but they never did. I had to go there in person to ask the sales manager Mr. Alex Shvets why I was never contacted and he acted like it wasn't a big deal and just handed me the plates. Total lack of responsibility. I felt like I was begging for a service that I was supposed to be provided as a customer throughout this entire process. This a First and LAST time I deal with King Volkswagen and I would never recommend it to anybody. More

Total Waste of Time-Liars I contacted them and asked about one of their used cars. I received a response asking me when can I come and see and test drive it and I went less th I contacted them and asked about one of their used cars. I received a response asking me when can I come and see and test drive it and I went less than 2 hours later, only to find out that it was SOLD ALREADY YESTERDAY!!! The salesman wasn't even apologetic and he was trying to sell me another car. More

Best car buying experience I've ever had! I found my new VW Atlas SE with Tech on-line. I. live in Michigan. Spoke with Nora and we worked out an out the door price. This was Thursday evening, I found my new VW Atlas SE with Tech on-line. I. live in Michigan. Spoke with Nora and we worked out an out the door price. This was Thursday evening, I provided all my information and flew in Saturday morning. I spent about an hour at the dealer and left with my new car. Hands down this was the best car buying experience I have had. Did I mention the AMAZING deal I got? I highly recommend Nora and King VW if you're in the market for a new car. More

Fantastic dealership I purchased a 2019 Tiguan here in early January and has a great experience with Paul. This is the third VW I've picked up from King and all my interac I purchased a 2019 Tiguan here in early January and has a great experience with Paul. This is the third VW I've picked up from King and all my interactions with their sales team have been excellent. Highly recommend them, and particularly Paul! So easy to work with! More

UNETHICAL BUSINESS PRACTICES; FALSE ADVERTISING Buyer beware with these shady people. The use false advertising tactics to appear like they beat all the competition hands down. I drove over an hour Buyer beware with these shady people. The use false advertising tactics to appear like they beat all the competition hands down. I drove over an hour from Northern VA to see a car because of the advertised price online (on Autotrader and the Dealership’s website). When we sat down to discuss numbers, I was informed that I didn’t “qualify” for the advertised price because I didn’t meet their criteria (i.e. to get the price advertised, one had to be military, a recent college grad, and be employed by one of a list of companies they evidently are associated with). Long story short, you probably have a better chance of winning the lottery than meeting ALL of their ridiculous criteria to “qualify” for their ADVERTISED price. Then these clowns have the audacity to charge a “freight fee” when it has already been included in the MSRP on the car window sticker. Completely shady tactics in my opinion. A company should not advertise a price if they cannot truly offer it and it shouldn’t require meeting some ridiculous criteria. Lastly, the Sales Manager was a complete xxxxxxx. He tried to blow smoke up my rear and tell me they have disclaimers on their website that state their bogus additional fees. When I called him on the freight charge, he couldn’t show me where this alleged disclaimer stated the price didn’t factor in the “freight fee” of almost $1000 that they try to charge you twice for. After almost 2 hours of haggling with this idiot, he told me they couldn’t meet the advertised price. So even if you did meet the long list of criteria they have in order to get their advertised price, they wouldn’t be able to honor it anyway. I have half a mind to report these xxxxxxx to the Better Business Bureau for unethical business practices. Save your time and money and GO ELSEWHERE!!!! More