King Volkswagen

UNETHICAL BUSINESS PRACTICES; FALSE ADVERTISING Buyer beware with these shady people. The use false advertising tactics to appear like they beat all the competition hands down. I drove over an hour Buyer beware with these shady people. The use false advertising tactics to appear like they beat all the competition hands down. I drove over an hour from Northern VA to see a car because of the advertised price online (on Autotrader and the Dealership’s website). When we sat down to discuss numbers, I was informed that I didn’t “qualify” for the advertised price because I didn’t meet their criteria (i.e. to get the price advertised, one had to be military, a recent college grad, and be employed by one of a list of companies they evidently are associated with). Long story short, you probably have a better chance of winning the lottery than meeting ALL of their ridiculous criteria to “qualify” for their ADVERTISED price. Then these clowns have the audacity to charge a “freight fee” when it has already been included in the MSRP on the car window sticker. Completely shady tactics in my opinion. A company should not advertise a price if they cannot truly offer it and it shouldn’t require meeting some ridiculous criteria. Lastly, the Sales Manager was a complete xxxxxxx. He tried to blow smoke up my rear and tell me they have disclaimers on their website that state their bogus additional fees. When I called him on the freight charge, he couldn’t show me where this alleged disclaimer stated the price didn’t factor in the “freight fee” of almost $1000 that they try to charge you twice for. After almost 2 hours of haggling with this idiot, he told me they couldn’t meet the advertised price. So even if you did meet the long list of criteria they have in order to get their advertised price, they wouldn’t be able to honor it anyway. I have half a mind to report these xxxxxxx to the Better Business Bureau for unethical business practices. Save your time and money and GO ELSEWHERE!!!! More

Fast and courteous service! Coming from a few hours away to make a purchase, the dealership went above and beyond making sure everything was ready for me when I got there, made a Coming from a few hours away to make a purchase, the dealership went above and beyond making sure everything was ready for me when I got there, made a smooth transition during my trade in and into my new vehicle! Take extra steps to make sure I was comfortable and that the new vehicle was kept clean and dry even in the pouring rain. Highly recommend them! More

Outstanding Serivice My experience with King VW was excellent. I purchased a VW Tiguan SE. Paul, the sales consultant and Diako, the sales manager were both very helpful w My experience with King VW was excellent. I purchased a VW Tiguan SE. Paul, the sales consultant and Diako, the sales manager were both very helpful with assisting me throughout this process. Overall, this was an outstanding car-buying experience and I would recommend this dealer to anyone in the future! More

Wonderful Service Paul was great! Got in got out, in a reasonable amount of time with a car I wanted. Nice clean, courteous and proffessional place, upon walking in. He Paul was great! Got in got out, in a reasonable amount of time with a car I wanted. Nice clean, courteous and proffessional place, upon walking in. He explained the features of the car and answered all my questions with diligence. More

Amazing salesman! I would like to write this review for salesman Roland Yanez. This was my first time going to a car dealership, but he made me feel right at home. Rola I would like to write this review for salesman Roland Yanez. This was my first time going to a car dealership, but he made me feel right at home. Roland was very personable, professional, and informative when my family and I came to talk to him, and was constantly smiling. He made sure we knew all the details about the car, including its history and safety reports, and even took the time to discuss credit scores. When we went for a test drive, he was very thorough in explaining the unique features of the car and made friendly conversation throughout the ride. Overall, it was a very enjoyable experience because I had the opportunity to speak with Roland Yanez. If you come to this dealership, ask for him! More

I'd recommend this dealer & manager if I hated you strongly This review was one interaction away from being a 5-star customer experience, but let me tell you why it is genuinely one of the worst dealerships I h This review was one interaction away from being a 5-star customer experience, but let me tell you why it is genuinely one of the worst dealerships I have come across. Last week, my family unfortunately made the decision to purchase a car from this dealership. We bought a new 2018 GTI that King brought in from Harrisburg, PA (100+ miles away). We met Paul Myers earlier in the week and he provided decent service, and helped us reach an acceptable price and ensured we got what we wanted. The entire experience was great until shortly AFTER we left the facility. 2 days after purchasing the car, we noticed there were tiny but visible scratches on the left front headlight. Let me note that we purchased the car on a rainy, foggy evening. So we returned to ask them that day to replace or fix the damage. This is where their true customer service was exposed, and what has made me never trust this dealership again. After presenting the damage to Paul, our sales consultant, he informed his manager about the situation, and handed over the issue to him. The sales manager, Diako Akundzadeh, was unlike any manager I have ever encountered, and not in a good way. Not only did he fail to admit to VW's lack of detailed inspection, he further blamed us of not noticing the damage on the date of purchase and accusing us for the scratches. Let me assure you that in those 2 days from taking the car off the lot to noticing the scratches, we drove the car merely less than 50 miles, and definitely did not cause the damage. In the grand scheme of things, the damage is not severe enough to return the car, but it greatly showed their lack of care for customers after securing the deal. We took Paul's word when he stated that the imported car was brand new and showed no damage when he inspected it. We did not doubt his eyes and were wow'ed by the interior features of the car when he handed us the keys. Little did we realize that we would actually need to look at every little detail in the dark, foggy rain, in the late evening to point out flaws, rather than holding the inspection service team and our sales consultant - who double checked after inspection - responsible for such defects. As a customer coming to a car dealership looking for a NEW car, scratches are the last thing I’m looking at when contemplating which car to buy. Additionally, they advertised the car as completely cleaned after bringing it in to King, but everything under the hood was filled with dust. The manager then proceeded to say the servicemen must have not seen it due to the nighttime. Not only does this exemplify their lack of care, but if they “didn’t see the dirtiness" in the station, how do you expect us, customers outside in the rain, to notice the damage to the headlight that the average eye would not recognize? Anyways, I am shocked and honestly appalled I made the decision to purchase a VW through this dealership. The company has amazing cars, but the customer service is atrocious as the cars are lovely. After their manager said he would call us the next day after discussing the situation with the rest of management at King, he never actually followed up. For a new customer who bought a car less than a week ago, it is honestly disheartening to start off with such a terrible tong with the dealership and furthermore, Volkswagen, for allowing this disgraceful customer service. More

Easy deal Very easy to talk and agree on a price! Didn't waste any time trying to go back and forth. Diako came to the office and we agreed on terms in less tha Very easy to talk and agree on a price! Didn't waste any time trying to go back and forth. Diako came to the office and we agreed on terms in less than 5 minutes More

False Advertising. If it’s too good to be true, it is! I live about 7 hours from this dealership. My sales rep, Eric, was very vague about pricing and would not discuss how they came up with the online pri I live about 7 hours from this dealership. My sales rep, Eric, was very vague about pricing and would not discuss how they came up with the online price. Their online price blows everyone out of the water! But it was too good to be true. Eric told me I didn’t qualify for this and that and before you know it, their price was higher than my local dealer. They would not give me a price until they pulled my credit, even though they knew I had to drive 7 hours to get to them. The sales manager was extremely rude and condescending. Very shady. And Eric seemed clueless. THE “ONLINE PRICE” ISN’T WHAT YOU THINK IT IS, WHY DO YOU THINK THEY’RE THOUSANDS BELOW EVERYONE ELSE? IT’S A LIE!!! Do yourself a favor and buy locally. These people are liars and they are why car salesman have a bad wrap. One bad apple ruins the bunch. More

So unprofessional I could die I had the displeasure of coming to this establishment today. I found a gorgeous car for sale here and set up an appointment for today to see the car. I had the displeasure of coming to this establishment today. I found a gorgeous car for sale here and set up an appointment for today to see the car. Upon arrival, Ricardo Rodriguez was shocked to see me, saying, "The car is no longer available. I called you earlier today." However, he left no message and seeing how he never actually spoke to me to relay this information, I can't possibly imagine why he looked so stunned to see me at our set appointment. I honestly was shocked at this level of unprofessionalism. Take this as a prime example of their lack luster customer service and inept ability to communicate. I don't recommend buying a car here. More

Out dated Volkswagen Youe Dearlership is awful just because another Dealership add's $3500 to the online $$$ Dose not make it right . Your ownership needs figure out if t Youe Dearlership is awful just because another Dealership add's $3500 to the online $$$ Dose not make it right . Your ownership needs figure out if the greed machine works or is it time to be Honest More