Kings Dodge Chrysler Jeep
Cincinnati, OH
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Easiest buying experience ever! We have purchased many cars but this was our first time using Kings Dodge. We purchased a 2015 Ram 1500. We test drove the truck on Friday evening a We have purchased many cars but this was our first time using Kings Dodge. We purchased a 2015 Ram 1500. We test drove the truck on Friday evening and the sales rep called us the next morning to negotiate price and they had everything ready for us when we arrived. It only took 1 hour that day to sign papers, take a tour of the maintenance facility and set up the fancy radio. We got a great deal and the sales people were friendly and professional. We will definitely be back to purchase our next vehicle. More
Great buying experience! Gary Warman and Mike Stain both did a great job. Very professional, very friendly. The only problem I had was that the extended warranty was not offer Gary Warman and Mike Stain both did a great job. Very professional, very friendly. The only problem I had was that the extended warranty was not offered until the time I was closing the deal and I had already gotten approved by the credit union for the purchase price only. I wish I had known in advance. More
The Slow Death of Customer Service No one could tell me tentatively how long it would take to perform the service work on the recall. I was never given a straight answer. I was asked, " No one could tell me tentatively how long it would take to perform the service work on the recall. I was never given a straight answer. I was asked, "when do you need it." What kind of question is that? I, and like most other customers, need my vehicle as soon as it can be ready. A simple conservative estimate would probably suffice. Under-promise and over-deliver. Isn't that customer service 101? No one ever answered the phone (or answers for that matter based off past experiences) when trying to call several times to check if it was ready almost five hours later. I inititiated several chats online with service, but no one responds, so it's fair to say that is not monitored. I finally had someone drop me off and was just going to wait, but luckily, my vehicle was ready yet no one called me. I am not going to fault any one person on the service staff. It most likely comes from their leadership. It is obvious that the volume of customers is too much for the staff and/or there is a lack of empathy for customers; that is abundantly clear. If Northgate Jeep wasn't so far away, I would go there because they have been so fast and professional with me in the past. I pray I never have another recall (which I know is bottom of the list of priorities). I am just one person, but I highly doubt I am the first to provide this feedback and I hope it changes for the benefit of your customers and organization. More
It was a great experience Salesman was great! Did not push or pressure me into buying. Need to get scratch fixed, but other than that a great experience. Had truck in for ru Salesman was great! Did not push or pressure me into buying. Need to get scratch fixed, but other than that a great experience. Had truck in for running boards to be put on, they should have taken care of the scratch at the same time so I do not have to return to have it fixed. More
They made it easy We recently purchased a wrangler 2014 for my 18 year old son from Kings jeep. After looking and dealing with several other local dealers and being fru We recently purchased a wrangler 2014 for my 18 year old son from Kings jeep. After looking and dealing with several other local dealers and being frustrated with their lack of WANTING TO SELL A CAR. we went to Kings. They not only wanted my business , but bent over backwards to make it work. Kings Jeep made it easy More
New truck It was a pleasure working with Calvin veasley he was very helpful with answering all of our questions and was very knowledgeable of everything to do w It was a pleasure working with Calvin veasley he was very helpful with answering all of our questions and was very knowledgeable of everything to do with the truck will come back for our next car More
Customer service Marvin and his crew always take good care of everything i need. Outstanding communication, on the spot quotes, updates when the vehicle is ready, c Marvin and his crew always take good care of everything i need. Outstanding communication, on the spot quotes, updates when the vehicle is ready, couldn't ask for better service! Keep it up, setting the mark! More
Always fast and curtious The care and service I receive is always terrific. I usually get in and out in a timely manner. They are always done before the time quoted. The care and service I receive is always terrific. I usually get in and out in a timely manner. They are always done before the time quoted. More
Above and beyond Chanel went the extra mile to make everything was satisfactory. Above and beyond service was worth the 5 star rating, thank you, Chanel. I also at Chanel went the extra mile to make everything was satisfactory. Above and beyond service was worth the 5 star rating, thank you, Chanel. I also attempted to trade my Saturn with full effort from Leonard and Leisa , but the amount owed versus the cars trade value was too much to get it done. More
Oil Leak I had a 8:00 appointment and my car was not even taken back to be looked at till after 9. My other dealer always washed my car after service. This one I had a 8:00 appointment and my car was not even taken back to be looked at till after 9. My other dealer always washed my car after service. This one never has. More

