Kings Dodge Chrysler Jeep

Floor leak Have taken brand new vehicle in with a floor leak going on three times now without anything being fixed. There has been additional damage on my vehicl Have taken brand new vehicle in with a floor leak going on three times now without anything being fixed. There has been additional damage on my vehicle each time when getting it back from shop including scratched interior plastic to chipped paint on the outside. Now waiting an additional two weeks to get back in to look at for the third time More

Unprofessional Been waiting a week for my car to be out of the shop. They waited 2 days before even looking at now. Now waiting for a part to come in so I have to wa Been waiting a week for my car to be out of the shop. They waited 2 days before even looking at now. Now waiting for a part to come in so I have to wait another 3-4 days for my car. Doesn't even deserve 1 star! More

DIRTY!!! My vehicle was not clean when I dropped it off but when I picked it up, it was even more dirty. My vehicle is white and there was black finger prints My vehicle was not clean when I dropped it off but when I picked it up, it was even more dirty. My vehicle is white and there was black finger prints and smudge marks all over the door. Makes me wonder what kind of care they take when servicing a vehicle overall??? More

Professional Our New Car Salesman, Mr. Don Pelfrey, was extremely Professional and a Pleasure to work with during our purchase of the Jeep Grand Cherokee Overland Our New Car Salesman, Mr. Don Pelfrey, was extremely Professional and a Pleasure to work with during our purchase of the Jeep Grand Cherokee Overland SUV. Don took the time to fully explain all the options & features of our new vehicle. We would highly recommend Mr. Don Pelfrey & Kings Jeep to everyone. More

Satisfactory Service I came in to have my Jeep's regular oil change but I wanted to know if I would be needing shocks soon and if so, the cost to replace those shocks. Th I came in to have my Jeep's regular oil change but I wanted to know if I would be needing shocks soon and if so, the cost to replace those shocks. The Jeep has about 74000 miles. I discussed it with the service personnel at the appt. counter first and he suggested I have the shocks looked at during the oil change. The representative who arranged the oil change immediately added that. When the oil change was finished he told me from the exterior view the shocks looked fine. We discussed what I should look for if shocks might be necessary and after that conversation I agreed we would postpone having the shocks changed since I hadn't seen any real issue. That was a big relief to me and I appreciated the candor of the service rep. More

Professional! This was my first trip to this dealership and I can't say enough about the team there and how professional they all are. Our sales consultant, Gary W This was my first trip to this dealership and I can't say enough about the team there and how professional they all are. Our sales consultant, Gary Warman was terrific and quickly made my son and I feel appreciated and went the extra mile to ensure that he understood our needs, and that they were met. We purchased a new Wrangler, 75th Anniversary Edition and we are extremely happy with our purchase. I would highly recommend this dealer if you want a "First Class" expereience, dealing with professionals who want to help you make the right selection for yourself and family. Rick Staples More

Excellent Service writer and tech Angie and the tech, who kept my vacation going in a timely manner when I had an electrical problem while driving on my way through, were awesome. they Angie and the tech, who kept my vacation going in a timely manner when I had an electrical problem while driving on my way through, were awesome. they were helpful in getting my Jeep looked at and diagnosed quickly. The fix was also done very quickly and I was back on the road. ANgie was very knowledgeable on Jeeps and the tech really knew what to look for. They did a great job. My wife and I were very pleased with their service. More

Regular Service and Recalls Service and admin personnel always courteous and knowledgeable. 2nd Jeep purchased here. When we relocated here and needed service on our Jeeps and Service and admin personnel always courteous and knowledgeable. 2nd Jeep purchased here. When we relocated here and needed service on our Jeeps and Aspen, we wee treated like existing customers. More

Ok customer service not great I was never able to reach the service person who checked me and was not notified that my vehicle was done. Then when I went to pick up my car, I was t I was never able to reach the service person who checked me and was not notified that my vehicle was done. Then when I went to pick up my car, I was told the general location of my car and the cashier saw I had two small children with me and never asked if I needed assistance. More

perfect The sales, financial and service force at Kings Jeep treated us with respect and expedience. They gave us exactly the service we required and didn't The sales, financial and service force at Kings Jeep treated us with respect and expedience. They gave us exactly the service we required and didn't try to "up sell" which made us want to recommend them to others. More