
Kings Dodge Chrysler Jeep
Cincinnati, OH
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It was underwhelming Sorry guys, I expected better. I don't know why because of the awful experience in buying the jeep. That was the worst I've had in the 50 years I've Sorry guys, I expected better. I don't know why because of the awful experience in buying the jeep. That was the worst I've had in the 50 years I've been buying cars. Your office couldn't even get me my title. They sent me some one else's. That it took me 6 full trips to the county office to finally get my plates really shouldn't have been required. So we showed up at the service Fast Lane hoping it would go well. It sort of did, as they managed to change my oil. I should have been proactive and insisted on synthetic, but just assumed that was what they'd use since everyone else does. So the guy (a service assistant?) tells me they inflated my tires to the proper level. Cool, except the TPMS light was on. And I have no idea how he figured out what the proper air pressure was since the tires aren't stock. So I asked him what the set point on the tires was in the computer. He didn't know. He told me to look on the door jam. Not a good answer for aftermarket larger tires. I'm guessing its up about 36# or so, and the inflation he thought was good was 34# front. Nothing gave me any confidence except they changed the oil. More
Oil Change, Tire rotation & balance Arrived a little early due to bad weather, car logged in, waiting on service completion. Waiting area close to new car showroom, nice way to kill tim Arrived a little early due to bad weather, car logged in, waiting on service completion. Waiting area close to new car showroom, nice way to kill time. This time there was a new coffee maker close to the waiting area, employee showed me how to make a cup of coffee, sorry, can't give this coffee maker a positive review. Wait time was about 2 hours, acceptable. Paid bill and left. No problems, no surprises. Chanel Elam checked me in, very helpful, Craig Ditmer's name on the invoice. More
AC issue and oil change/tire rotation I always experience good quality work. Issue was addressed and completed. The Staff and Management are very accommodating. Great people to work with! I always experience good quality work. Issue was addressed and completed. The Staff and Management are very accommodating. Great people to work with! I recommend them. More
service I went into this dealer with a preapproval and knowing what i wanted. However, when it came down to run numbers and pull credit i had told two associa I went into this dealer with a preapproval and knowing what i wanted. However, when it came down to run numbers and pull credit i had told two associates where i wanted my loan through and they went ahead and ran it through 4 other banks in addition to where i kew i was approved. I never asked them to do this nor did they ask if they could. This has made me very upset, yet they dont really care about the customer. I would not want anyone else to go through this terrible experience. Beware of who is taking advantage of you. Plus they said my credit wouldnt be affected much ro at all, they are wrong. Since they did this my credit has gone down 20 points all because of their error and not listening to their customer. More
Noticed our magnet was "missing" Our car was brought in for a factory recall and routine maintenance. The work seems to have been accomplished just fine. There were some minor probl Our car was brought in for a factory recall and routine maintenance. The work seems to have been accomplished just fine. There were some minor problems getting our paperwork together so we could pay, but apart from that, everything was OK. What really has us scratching our heads was our St. Louis Cardinals magnet on the back of the vehicle was "missing". I only noticed it after we had the vehicle home. Not accusing anyone of anything wrong, but it was on the car when we left the vehicle for service. This is the sort of thing that really annoys a person! More
Cooling issue Marvin Martin and Craig Ditmer have always been able to make professional and courteous, takeing care of my issue promtly and correctly. Thank you fo Marvin Martin and Craig Ditmer have always been able to make professional and courteous, takeing care of my issue promtly and correctly. Thank you for your service More
quick and easy everyone involved was very professional and timely. i would strongly recommend this dealership to anyone who asked me. i been a customer hear since 19 everyone involved was very professional and timely. i would strongly recommend this dealership to anyone who asked me. i been a customer hear since 1994. More
Easy to work with! We searched AutoTrader, and found our vehicle and dealership salesman. Thanks to Derrick Bunger and everyone involved with our purchase. We will retur We searched AutoTrader, and found our vehicle and dealership salesman. Thanks to Derrick Bunger and everyone involved with our purchase. We will return in the future! More
Friendly They made me feel comfortable was comfortable waiting in waiting room they came out and spoke with me before performing any service thank u very much They made me feel comfortable was comfortable waiting in waiting room they came out and spoke with me before performing any service thank u very much More
Very simple deal I went in with a clear, detailed plan as to what I wanted and how much I wanted my payments to be per month. Of course there was some back and forth.. I went in with a clear, detailed plan as to what I wanted and how much I wanted my payments to be per month. Of course there was some back and forth..... that's expected at a dealership. But, I walked out exactly where I wanted to be. I didn't care for their persistence to run my credit through other finance companies when I was already approved at a reasonable interest rate. More