Kings Dodge Chrysler Jeep

Oil change done before promised time I dropped in for an oil change on a Friday around noon. I was waved right in to drop off the car. They said the car would be ready in about an hour. I dropped in for an oil change on a Friday around noon. I was waved right in to drop off the car. They said the car would be ready in about an hour. However, I was pleasantly surprised when they called early and said that my car was done and I could come pick it up. More

An unusual experience! I am a 75-year-old male who has purchased many different cars since I began driving nearly 60 years ago. The recent experience I encountered during m I am a 75-year-old male who has purchased many different cars since I began driving nearly 60 years ago. The recent experience I encountered during my recent purchase from Kings DCJ was one of the most pleasant car-buying experiences I have had to date. Jordan, my salesperson, was very friendly, yet professional. I felt from my initial meeting with him that he would advocate for me and he did. I was also impressed with the agency manager who did well in working we me to arrive at a reasonable compromise regarding price. Further, the business manager with who I interacted was very cordial yet professional. When it is time to purchase another vehicle one of my first stops will be at Kings DCJ. More

my new purchasr The purchase of our SRT was very smooth thanks to the staff at Kings. Gary provided excellent service. The purchase of our SRT was very smooth thanks to the staff at Kings. Gary provided excellent service. More

Post Sale Service Everyone was very professional and helpful. Angie was extremely understanding and worked with me providing a loaner car so leaving my new car for the Everyone was very professional and helpful. Angie was extremely understanding and worked with me providing a loaner car so leaving my new car for the day did not inconvenience me at all. Thanks Angie. More

Everything completed and more Everyone in the Service Dept. has been very nice and helpful with every detail. They kept in contact with us as they said they would. We are very sa Everyone in the Service Dept. has been very nice and helpful with every detail. They kept in contact with us as they said they would. We are very satisfied with the professionalism displayed. Thank you! More

Dodge service The service center did a great job. I'm very happy. It was also the best vehicle purchase experience I have ever had. I hope all of my future vehicl The service center did a great job. I'm very happy. It was also the best vehicle purchase experience I have ever had. I hope all of my future vehicle purchases are at Kings Dodge. More

fantastic they made buying a car very simple and enjoyable.The salesperson and the finance people were all very professional.I might not buy a car anywhere else they made buying a car very simple and enjoyable.The salesperson and the finance people were all very professional.I might not buy a car anywhere else! More

not impressed. overcharged - paid for a free service - I question if all repairs really needed (tire valve) & patching & the way the price is for looking @ & evaluating an issue is unacceptable to me....I' I question if all repairs really needed (tire valve) & patching & the way the price is for looking @ & evaluating an issue is unacceptable to me....I'll go elsewhere next time More

Wonderful customer service. The customer service was wonderful. Angie assessed my car quickly and got me a rental so I didn't have to wait around all day. I am very happy with The customer service was wonderful. Angie assessed my car quickly and got me a rental so I didn't have to wait around all day. I am very happy with my experience. More

Recall/Tune Up I brought my 2012 Dodge Durango in to have a recall done, as well as an oil change. After speaking with Craig in the service department, we decided to I brought my 2012 Dodge Durango in to have a recall done, as well as an oil change. After speaking with Craig in the service department, we decided to have a 60,000 mile tune up and 2 software updates done as well. A few hours and $500+ later, I was driving my car home, only to have it stall 3 times and then completely refuse to start. After calling the service department, Greg gave me the number of the towing company and had my car towed to the dealership that night. The problem, fixed three days later, ended up being something that went wrong with the recall that was performed. When we came to pick up my car, Angie helped explain what happened and how it was fixed -- very helpful. While not having my car was a little inconvenient, I understand that things happen and Greg and Craig did their best to get my car fixed as soon as possible. No complaints there. This is why the rating is an overall "3" -- it would be much lower had it not been for the great service provided by these two. The reason I will be hesitant to return to have my vehicle serviced at King's CJD is because of the extremely poor treatment my husband and I received on two different occasions by a young woman who was on the first occasion, filling in as the cashier (not Debbie Gallagher), and on the second occasion, working as a service advisor (not Angie Vencill). Unfortunately I didn't get this young woman's name, however, she is in definite need of extensive customer service training. My husband and I have never been so poorly treated by anyone. Overall, the experience was ok. It would have been so much better had we been treated like human beings by the young woman who was helping as cashier and service advisor. Thank you. More