Kings Dodge Chrysler Jeep

confusing The initial service I received was great. Angela referred me to the number to call to have my car towed in on Wednesday. The wrecker showed up in less The initial service I received was great. Angela referred me to the number to call to have my car towed in on Wednesday. The wrecker showed up in less than an hour. I was given a rental car to use while my car was at the dealer. I didn't hear anything from the dealer on Thursday. My husband called on Friday and was told it was still sitting in the lot. About an hour after that I started getting phone calls from Chanel. She asked questions about what happened with the car. After a few hours she called back and said the only thing they could find was a low battery in the key fob. No one explained how this killed the engine or how to prevent it from happening again. When I came to pick my car up I was instructed to go to the cashier, who knew nothing about my car. I asked her if I could get a battery put in the key fob and she sent me to the parts department. It would have been nice and if someone had already done that for me. I was sent out to the lot to fond my car myself. No one seemed to care about helping me at all. More

Great service Everyone stayed late to take care of my deal made me feel like a King!! My new truck was gased , cleaned, and warmed up. Everyone stayed late to take care of my deal made me feel like a King!! My new truck was gased , cleaned, and warmed up. More

Great experience Was great to get the scheduled oil change with great customer experience. Also nice to have the complimentary car wash as well. Only had a problem w Was great to get the scheduled oil change with great customer experience. Also nice to have the complimentary car wash as well. Only had a problem with connecting with the Wi Fi in the waiting room. More

Oil change The staff at Kings is professional courteous and caring. The service was completed in a little over an hour and then they brought the car around to m The staff at Kings is professional courteous and caring. The service was completed in a little over an hour and then they brought the car around to me since I use a walker. Thank you so much for taking such good care of my car and me. More

Great service Service group was great. They gave me a shuttle to and from work while they fixed my jeep. Thanks Kaitlyn for my shuttle ride. Fast and easy. Service group was great. They gave me a shuttle to and from work while they fixed my jeep. Thanks Kaitlyn for my shuttle ride. Fast and easy. More

Friendly and prompt service Craig was friendly and did exactly what he said he would do Was professional and even had body shop look at my car when in service. Over and beyond Craig was friendly and did exactly what he said he would do Was professional and even had body shop look at my car when in service. Over and beyond my expectation. More

New Jeep Cherokee Chad Johnson could not have made the process easier and more enjoyable. I am not one who enjoys car shopping but this time was truly relaxing and ea Chad Johnson could not have made the process easier and more enjoyable. I am not one who enjoys car shopping but this time was truly relaxing and easy More

not a good feeling about the answers i get Over the years i have become highly suspicious of your service department. A couple times people have not been exactly polite to me (one was a total j Over the years i have become highly suspicious of your service department. A couple times people have not been exactly polite to me (one was a total jerk)... other times i have gotten answers that make me feel like you are trying to fleece me or up-sell me on things i don't need. some time ago my heater stopped working - one of your service people told me it would be $600 to replace the blower, resistor, and other parts.....when i questioned him why - he replied "that's what the computer says" and "we use genuine mopar parts" (i told him those were the same mopar parts that have caused me to spend $6,000 over the time I've owned the car. I spent $45 at the auto parts store and fixed the heater myself...all it needed was a new wiring pigtail... i could have understood $100 from you or maybe $150...but $600??? red flag yesterday i had my jeep in for 2 recalls.....your people told me i needed to spend $2,000 on other things.....red flag it was a 90,000 mile service...but 2-3 major items your people tried to sell me were not even listed in the manual for 90,000......they said they were "dealer recommend" (red flag) i think i'll get a second opinion. More

Good Service They got me right in, kept me informed, and did a great job. The wait area was a nice place to work, rest, and talk to new people. They got me right in, kept me informed, and did a great job. The wait area was a nice place to work, rest, and talk to new people. More

New 300C This is the eighth vehicle I have boughten through Key CJD. I have always had a great experience during my purhases with Leonard Harris. I have had on This is the eighth vehicle I have boughten through Key CJD. I have always had a great experience during my purhases with Leonard Harris. I have had only one issue with the service deptartment one time when they try to sell me a repair that they a doe two months earlier. More