Kings Dodge Chrysler Jeep

No paperwork but Job was Done! I had called the Service area to get my vehicle "shielded" and made the appointment two days later. At that time the paperwork had not yet been submi I had called the Service area to get my vehicle "shielded" and made the appointment two days later. At that time the paperwork had not yet been submitted to the service department. When arriving at the appointment, the paperwork had still not been forwarded but the attendant stated he would get with finance department and find the work order. The work was done in a timely manner and I was able to pick up my protected van later in the day. Thank you for following through! More

Oil Change I have been having oil changes done since I bought the car here. They do a good job, and there is no charge. They check the car over and sometimes mak I have been having oil changes done since I bought the car here. They do a good job, and there is no charge. They check the car over and sometimes make recommendations, but I do not feel it is inappropriate or high pressure. When I first got the van they had problems figuring out what the problem was with the cruise control but it was fixed after two visits. They have done recalls in a timely manner and I like the fact that they will change the oil whenever I bring it in, and do not require changing at at the recommended 6000 mile interval. I have had it changed in as few as 3000 miles and various other intervals. They are always courteous and prompt. More

Absolutely not a WOW experience As a female looking at used automobiles, I am very used to being ignored by salespeople. They all seem to have vacant eyes when females are by themse As a female looking at used automobiles, I am very used to being ignored by salespeople. They all seem to have vacant eyes when females are by themselves as if we would not be able to purchase a vehicle without a man by our sides. Therefore I took the initiative to hunt down a salesman and told him I was interested in a certain van. I rate this dealership as Average only because my experience here is the same as anywhere else. So sad. Ron Choudhury in Finance was very professional and eager to help which was the plus in this experience. A phone call made to my salesperson asking if there was a spare key to the vehicle was very discouraging. He stated that there was no other and had no intention of looking or getting back with me. The feeling I felt after this call was the sale was done, the papers signed, and he no longer had to deal with me. More

Greg Hale Fiasco Did not perform the additional service requested via written document and submitted at time of delivery of the vehicle. It took 3 days to reapply t Did not perform the additional service requested via written document and submitted at time of delivery of the vehicle. It took 3 days to reapply the rust inhibitor and paint sealant on the less than half of the vehicle. I had to pay for the repair because no one was available at the insurance company to process the invoice. Greg was asked to fax invoice on Friday. I was informed via phone from Greg with Motorist insurance that he hadn't received a faced invoice copy. Greg with Mororist said if Greg with Kibgs had called on Friday am. He would have had a check printed and driven it down to Kings. I asked that my top be inspected due to possible structure issues. He did not try to take the top to inspect. He told me these tops have a "memory". I used mine had developed Alzheimer's because it isn't right. I tried to inspect myself in Easter. After the family fun if the day. I, could, not, get, my, top, down, The right side support member will not allow thusmetL bar to clear the roll at and speaker bar. I am taking this to another deLer next week for inspection I asked that the passengers door be inspected to make sure it is right. All this as a follow up to an accident if someone running in to my vehicle. The other dealer that was closer to me I believe caused these concerns of mine. I had hoped Kings would have done what I had submitted in writing. I left a voice message for Chanel to call me. I like her. She has been very helpful. Greg on the other hand? Nah. More

Very satisfied Had a great experience. Jordan was very easy to work with and explained everything with ease. Ron was very nice as well. Would recommend your deale Had a great experience. Jordan was very easy to work with and explained everything with ease. Ron was very nice as well. Would recommend your dealership to friends. More

Service My adventure with the service personal has always been very Good at Kings.once services were completed Angie called me explained what was done and how My adventure with the service personal has always been very Good at Kings.once services were completed Angie called me explained what was done and how. If I could change anything it would be that someone bring vehicle around instead of cashier saying go through big doors it'll be out there not that she wasn't correct it's just that where mine was, it really was concealed. All in all Kings CJD will be my service providers. Thank You More

Family trip interrupted by broken down van. They were excellent. Service analyst Chanel Elam was very helpful and went above and beyond. She was understanding and offered a shuttle service for m They were excellent. Service analyst Chanel Elam was very helpful and went above and beyond. She was understanding and offered a shuttle service for my family of 5 to Great Wolf Lodge. They had my van ready the next day and even provided a free shuttle back to the dealership. If I lived in that area, I would definitely shop and use this service center routinely. Mark from IN More

My car isn't ready yet!! Dropped car off on 3/7. Estimate 1 week. Still don't have car. I call every week for update. Very little communication from you. Dropped car off on 3/7. Estimate 1 week. Still don't have car. I call every week for update. Very little communication from you. More

Wonderful way to get a new car! The dealer was a wonderful help. We had a great sales person and help from all around the dealership, from the trade in to walking out the door. We wi The dealer was a wonderful help. We had a great sales person and help from all around the dealership, from the trade in to walking out the door. We will be back that's for sure! More

Wheel repairs ... took a long time but good results When I went in I spoke with Angie. My first impression was that I was lucky to get an appointment. I think she said something like "I don't have any When I went in I spoke with Angie. My first impression was that I was lucky to get an appointment. I think she said something like "I don't have anything anytime soon". It was a little abrupt and I felt like they really didn't want my business. I almost walked out. In the end, she was responsive and did provide some updates by phone on the status of the car, and I did get a good final result with the wheel repair vendor. It took almost a week, but I understand that the work had to go outside the dealer. When I picked up the car I had to search around the parking lot for it, and I was told it was in the back lot when actually it was in the front. A little more service oriented approach would have been nice as I just paid a premium to have the car fixed at the dealer. Angie eventually did warm up, but the first impression could have been better. More