Kings Dodge Chrysler Jeep

Customer Experience I love the service and staff at Kings Chrysler Jeep and Dodge and have bought 3 vehicles from them over the past 10 years. The one area I would like I love the service and staff at Kings Chrysler Jeep and Dodge and have bought 3 vehicles from them over the past 10 years. The one area I would like to see addressed is the service waiting area. I feel like the current customer waiting area is very outdated and not very customer friendly. I've experienced other customer waiting areas recently and the customer experience is far superior. Other than that, the staff are great! More

Hassle Free, made buying a vehicle too easy! I was amazed when I wanted to drive a vehicle that I was told, "have a good drive, we'll see you when you return." What happened to those test drives I was amazed when I wanted to drive a vehicle that I was told, "have a good drive, we'll see you when you return." What happened to those test drives where the salesman is all over you and pressures you every 30 seconds to make a decision. My salesman was easy and confident, not one time did he ask me if I wanted to come in ans sign some papers or pressure me into making a decision. A few days after my test drive, I called back and asked if I could have the vehicle for a longer period of time. I was told, "Yes, just bring it back before the end of the day." It really was that simple. I came in, picked it up and brought it back at the end of the day...at which point I did purchase the vehicle. I brought the vehicle back in the next day b/c a hose line was leaking. The sales manager (Rick) took it right in, ordered the part, gave me another vehicle to drive while they fixed mine and had me back on the road at NO CHARGE by the end of the day. I have heard of this high of customer service! When I replace our next vehicle I will definitely be back and will definitely buy from Leonard, he was awesome! More

Dodge 5500 Dealership quickly troubleshot and resolved a wiring issue that another dealership could not find in a 2 1/2 week timeframe. Kings employees are very Dealership quickly troubleshot and resolved a wiring issue that another dealership could not find in a 2 1/2 week timeframe. Kings employees are very informative and professional. We will be using them for all our maintenance needs going forward. More

Great service! Bought a used 300 and had a minor issue with the body molding below the drivers side door. Talked to Aaron on the phone and he told me to bring the ca Bought a used 300 and had a minor issue with the body molding below the drivers side door. Talked to Aaron on the phone and he told me to bring the car in the next morning. We arrived, Aaron greeted us and had the car repaired within an hour... Free of charge! More

Check Engine light came on While driving the check engine symbol came on. Went to the dealership to have it checked out. They gave me a loaner car and did the service needed an While driving the check engine symbol came on. Went to the dealership to have it checked out. They gave me a loaner car and did the service needed and there was no charge. I was very pleased that they were able to fix the problem More

Visit on March 2, 2016 Craig did a fine job taking care on my needs. He took me on time, diagnosed my issues and got me out the door on time. Craig did a fine job taking care on my needs. He took me on time, diagnosed my issues and got me out the door on time. More

Thorough Salesperson very in tune with what we wanted. The entire "buying" experience was very good. Everyone we came in contact did everything to make our p Salesperson very in tune with what we wanted. The entire "buying" experience was very good. Everyone we came in contact did everything to make our purchase enjoyable. More

Replacing a Damaged Tire My experience was not so great. I have a Chrysler 200C and I use it for work. I like it but I have not been happy with the service behind it. I picked My experience was not so great. I have a Chrysler 200C and I use it for work. I like it but I have not been happy with the service behind it. I picked up a screw in my rear tire and called to have it replaced. They did not have it in stock and could not get one till after 5:00. I made an appointment for the next day. The next morning I showed up at my appointed time 8:00am and I was directed to a desk who I was told I had an appointment with. After standing there for a few minutes I was told they were not in that day. I was given an appointment with someone who would not be there that day. I was helped by another associate who was very nice. I briefly told my story and she was able to find my file. I did ask if only one tire was replaced, I asked if they could rotate it to the front. I was only the second individual to get seated in the waiting room. About 1 hour later, I was told that they only had to replace one tire and gave me an estimate. I thanked her and asked to proceed. One hour later I was told my car was ready. I paid the bill and went to my car and realized looking at the receipt there was no statement of the rotation. I saw that the new tire was installed in the rear and my tires were not rotated. I went back in to check for sure and they said they did not rotate my tires even though it was noted. The manager was nice and offered to have them rotated for free if I came in another time. The dealer is about 12 miles away and not on my way to work or anywhere. I may have my neighborhood Valvoline rotate my tires for about $20 in about 15 minutes. I do not blame Chanel Elam for the work not done but the quality check of the work not completed in the garage. I was there 8 months ago to have my oil changed and tires rotated. They missed a screw in my tire and I had to turn around and come back to have it fixed after I saw it on my first stop. More

Online reservation system does not work Tried booking an appointment online, they never called. Service center is lacking nice seating and access to snack machines. Far inferior to other n Tried booking an appointment online, they never called. Service center is lacking nice seating and access to snack machines. Far inferior to other nearby dealers. More

dodge transmission service. would recommend this dealership to anyone. great service and Chanel is always a pleasure to work with. very courteous staff. will continue to bring my would recommend this dealership to anyone. great service and Chanel is always a pleasure to work with. very courteous staff. will continue to bring my dodge to this dealership. More