Kings Dodge Chrysler Jeep - Service Center

Aaron in Service takes a personal interest in customers. Vehicles can have issues, all mechanical things can break it is how the customer is handled that makes the difference Aaron shows professionalism an Vehicles can have issues, all mechanical things can break it is how the customer is handled that makes the difference Aaron shows professionalism and care More

We brought in our Cherokee for a recall (reprogram powertrain). Service was great from Matt Collins our service advisor. Process was quick and easy and his comments were polite. . powertrain). Service was great from Matt Collins our service advisor. Process was quick and easy and his comments were polite. . More

Craig and his team went above and beyond to care for our car!!! I’d recommend them to anyone! Thanks for the amazing service guys!! car!!! I’d recommend them to anyone! Thanks for the amazing service guys!! More

Short version:The service department is terrible. Bad customer service and bad attitudes. Had to go through 4 different people to get anything taken care of on my truck. Online appointments don’t mean customer service and bad attitudes. Had to go through 4 different people to get anything taken care of on my truck. Online appointments don’t mean anything to them and they don’t have the courtesy to make a 30 second phone call to update the situation. Service advisors have no clue about extended factory warranties and recalls and what’s covered. Then they throw a fit and get irate when you bring in documentation showing them that it should be covered. Wanted to argue about a $160 labor + misc charge bill. Rude and don’t care about real customer service. Detailed Version: Made an online appt for fault code on my 16 Ram 1500 ecodiesel. Fault code P245b Exhaust Gas Recirculation Cooler Bypass Control Circuit Range/Performance. There was a recall and had extended the warranty for the EGR and associated systems so it should have been covered. I made the appt on Thurs 9/17 or Fri 9/18 for 7:15am on Wed 9/23. Called on Mon 9/21 to make sure that they knew it was warranty work and to ask if it was okay to drop off Tues night and the guy said that they won’t know if it’s covered until they look at it. Drop off the truck Tues night and wait all day Wed for any update. Heard nothing all day when my appt was 7:15. I call at 5pm when they close at 6pm thinking that was enough time for them to look at it. Guy who answered the phone said I was assigned to Craig, but no notes about my truck and that Craig had already left for the day and that he would have him call me first thing Thurs morning. I go online to check my appt status and see if something was in there and notice that I was assigned another service advisor and an appt on Fri 9/25. I had to call them AGAIN to ask why there is an appt for Fri. This time I speak with Aaron, who was the only helpful person, and he says that Craig doesn’t have any diesel techs on his team so he pushed me off to somebody who does have a diesel tech. And that person is on maternity leave, so it was actually assigned to Kent. Aaron said that he had spoken with Kent and that he would be able look at the truck on Thurs, not Fri. So Craig who knew at 7:15am on Wed 9/23 that he couldn’t work on my truck never even had the courtesy to call me and tell me what was going on. Still never even heard from him on Thurs first thing like I was told. The person who first answered the phone never told me all this either. I had to call back a second time to find all this out from someone who wasn’t even assigned to my truck. Finally get a call Thurs late morning from Kent to update. He said a hose from the actuator to the EGR had split so they replaced the hose that they didn’t charge me for, but that I had to pay $145 for labor. I questioned as to why this wasn’t part of the warranty and he said because it’s a hose and not actually part of the EGR and that he tried to enter it as warranty but it didn’t come back as anything. I didn’t feel like arguing so I said fine. Then I printed the extended warranty info as well as the court case page and highlighted where it stated that turbocharger system and all components to include the hoses and actuator are covered and that they cover the labor charges. I brought them in and asked Kent again to explain the repair then showed him the documents stating they should be covered and he became irate and just flicked the papers away stating that he’ll zero out the labor charges but that he doesn’t know how he going to get reimbursed for them. As a customer that is not my problem. It’s between him and Fiat Chrysler to cover labor charges as outlined in the extended warranty and consent decree I have pictured. He then stormed off to the cashier, ripped the keys from the paperwork and just handed them to me and just said, “Here.” Didn’t say where the truck was or have anyone pull it around like most dealerships, and I had to ask him where it was parked since he obviously was too irritated to tell me. More

Pleasant Challenging situation made simple and got me back on the road! I wasn't quite sure if the issues I was having with tires, but it was taken care of! Challenging situation made simple and got me back on the road! I wasn't quite sure if the issues I was having with tires, but it was taken care of! More