Kings Dodge Chrysler Jeep - Service Center

Great Service I had a recall on my Jeep. I contacted Mark in the service department and told him that I had a meeting so if it would take longer than 2 hours, I wo I had a recall on my Jeep. I contacted Mark in the service department and told him that I had a meeting so if it would take longer than 2 hours, I would need to reschedule. He said that he didn't want to take a chance on me being late for my meeting so he got me a loaner so I could get back to the office. It was a great experience! More

would not install 2 peddels that came with the car in trunk it would take 2 minutes to put the peddels,your employee's are just lazy. Told me to go to another dealer!!! I don't think dodge would agree it would take 2 minutes to put the peddels,your employee's are just lazy. Told me to go to another dealer!!! I don't think dodge would agree More

Good "express" service, just not quick enough. I had my oil changed and tires rotated and waited nearly an hour and forty-five minutes for "express" service. I would rather make and appointment I had my oil changed and tires rotated and waited nearly an hour and forty-five minutes for "express" service. I would rather make and appointment and get the service done in 30-45 mins.. More

Very good experience. Would recommend Kings Jeep. Other family members have also purchased from Kings Jeep. Hope to continue having positive experiences in the future. Would recommend Kings Jeep. Other family members have also purchased from Kings Jeep. Hope to continue having positive experiences in the future. More

Customer service was fantastic! I have recently bought my Chrysler after a long history with another brand/service. Scott made me feel welcome at Chrysler service department and his I have recently bought my Chrysler after a long history with another brand/service. Scott made me feel welcome at Chrysler service department and his goal was to "wow" me. He did. He was friendly, helpful and expressed true concern about my satisfaction with both my vehicle and with the service. More

Friendly and Efficient Service I was at the dealership to obtain service on behalf of an agreement with a dealership that had left the area. They honored the agreement without a pro I was at the dealership to obtain service on behalf of an agreement with a dealership that had left the area. They honored the agreement without a problem and helped me understand the process for future visits. I appreciated their candor and efficiency. More

Recall and Check Engine Service Appointment We had a great experience with this service department. Craig was very friendly and professional. We were able to pick up at the promised time. We had a great experience with this service department. Craig was very friendly and professional. We were able to pick up at the promised time. More

GREAT SERVI(CE! Craig Ditmer excellent advisor Prompt and courteous service Attention to details. I always request Craig Ditmer as he adds special attention to details! Gave accurate estimate and k Prompt and courteous service Attention to details. I always request Craig Ditmer as he adds special attention to details! Gave accurate estimate and kept me informed of progress over two days. More

Extremely disappointed Takes sometimes 2 to 3 weeks to get in for a service appointment. Strike one. Took the Jeep in because the undercarriage was creaking. Turned out to Takes sometimes 2 to 3 weeks to get in for a service appointment. Strike one. Took the Jeep in because the undercarriage was creaking. Turned out to have a bad strut. That was replaced and under warranty. Picked the car up and discovered that when driving the car on the highway, the steering wheel was bouncing in my hands. Sure wasn't doing that before I took it in for the bad strut. Strike two. Wait two weeks for another appointment to address the steering wheel bounce issue and the Service department tells us that we have dry rotted tires and that's why the car was "shimmying". Strike three. Under 40,000 miles on the car and it's driven every day. Definitely not dry rotted tires. Cupping evident on the tires and I've been told by a car expert that the cupping occurs due to bad struts. Really? This should have been discovered when we brought it in the first time and I feel that it should have been under warranty as the tires deteriorated due to the strut issue. Why wasn't the condition of the tires noted on the first visit and why was the car perfectly driveable before the strut was replaced??? Instead, they want to charge over $900 for new tires, etc. My husband met with the service manager who knocked off approx $300 because of the above issues. Still got us for over $500 in tires. We will not be back for service at this dealership except for the free oil changes. They have blown any trust or respect we may have had before these issues. Dealerships get a bad rep for just these types of things. Will I recommend? Nope. More

Lack of Attention to Detail Primary reason for service never even addressed. When inquired as to why, excuses were made. This repair is gonna cost me another day of downtime and Primary reason for service never even addressed. When inquired as to why, excuses were made. This repair is gonna cost me another day of downtime and a great inconvenience. More