Kings Dodge Chrysler Jeep - Service Center

Oil Change I was promised free oil changes when I purchased my Chrysler 300. Of course I though I would be given the run around. It was far from it! Excellent I was promised free oil changes when I purchased my Chrysler 300. Of course I though I would be given the run around. It was far from it! Excellent service and prompt timing! A plus work! More

Wasted time Showed up 30 minutes prior to scheduled appointment for a recall repair. The repair said 2 hours maybe a little more. No problem. But when almost 5 ho Showed up 30 minutes prior to scheduled appointment for a recall repair. The repair said 2 hours maybe a little more. No problem. But when almost 5 hours past of me waiting in the waiting room, xxx? I went to check on it. The only advisor that was there wasn't there when I got there. HE was nice and polite. No other service advisors or service manager could be found. The gentleman helped me locate my Jeep. Come to find out, it was finished hours ago, again, xxx? NO ONE came to let me know it was finished. I wasted 2 1/2 hours that I can't get back, I even missed a doctors appointment because NONE of your people ever cared enough to let me know mine was finished. This was the second time I wasn't notified when my Jeep was finished. First time was for my first free oil change. I had to go ask after 2 hours of waiting. I will never return to there for any service. I will not recommend anyone else to go there for service. The service department severely lacks in customer service. As for the ratings, the 5 stars that I left blank are due to the fact that I felt like rating wasn't high enough to be a poor. I had to give you a poor on the overall rating against my better judgment. The rating was less than poor. More

Great Service My 3 month old Wrangler started smoking and leaking antifreeze. Took it to the service department and unfortunately they were very busy, so I had to l My 3 month old Wrangler started smoking and leaking antifreeze. Took it to the service department and unfortunately they were very busy, so I had to leave it there. They did give me a rental. With the exception that it took a couple days to repair (bad seal), the service was excellent. Craig was very professional, helpful and friendly. Thank you. More

Oil change and some questions answered I got the oil and filter changed and I had some questions about a steering noise and random brake light coming on. Answers were thorough and helpful. I got the oil and filter changed and I had some questions about a steering noise and random brake light coming on. Answers were thorough and helpful. More

recall??? I received a recall notice about my 200S. so I called and made my appointment it was that easy. I told them I also needed an oil change - he said no I received a recall notice about my 200S. so I called and made my appointment it was that easy. I told them I also needed an oil change - he said no problem bring it in and we will do the works - no charge Brought it in and he was right - nothing was charged and my 200S received the ultimate care with not just the recall but the works - all the way down to a wash . . . great job Kings Chrysler More

Great team of people. Everybody was polite and friendly. The service person had good knowledge of my vehicle and had the work completed quickly. Still waiting for a part Everybody was polite and friendly. The service person had good knowledge of my vehicle and had the work completed quickly. Still waiting for a part to complete the rest of the work. More

Service I have brought my car here for service for many years. I have always felt comfortable with their explanations and advice. Don't feel pressured in get I have brought my car here for service for many years. I have always felt comfortable with their explanations and advice. Don't feel pressured in getting something fixed that I don't feel necessary. Great service! Thanks! More

Prompt and courteous service visit We live in Cincinnati, but earlier this year bought a '16 Town and Country minivan in Wilmington, as they were the only dealer in the area that still We live in Cincinnati, but earlier this year bought a '16 Town and Country minivan in Wilmington, as they were the only dealer in the area that still had a van with the color and specs we wanted. Had a good purchase experience there, but it's too far to drive to Wilmington for service. So when the van had a recall for a potential transaxle problem, I called Kings. Got scheduled easily, and got a reminder call a day before the appointment. The recall was pretty major, involving an internal part in the transaxle, so it took a few days, Also had them do an oil change. Service was prompt and courteous. I'll be bring the van here for all future service. More

Awesome Free Oil Having free oil change on my new Durango is great. The wait is a little long, but the service center is efficient and helpful. I will definitely be go Having free oil change on my new Durango is great. The wait is a little long, but the service center is efficient and helpful. I will definitely be going back, just need to look for a slower days. More

First Jeep Service Took my Jeep for first oil change and tire rotation since I purchased it. They were wonderful. Very nice and even found out that my service contract p Took my Jeep for first oil change and tire rotation since I purchased it. They were wonderful. Very nice and even found out that my service contract purchased with my previous Jeep was still valid. Great people! More