Kings Dodge Chrysler Jeep - Service Center

Friendly people--poor service as issue wasnt corrected I took the car in for a recall and told Craig in the service department that 3 times in the last few months the car would all of a sudden stop whi I took the car in for a recall and told Craig in the service department that 3 times in the last few months the car would all of a sudden stop while driving and the different indicator lights would come up. (Obviously this is a very dangerous situation. Once it happened when my wife was driving down interstate 71.) In the manual it said to check to make sure the gas cap was tightened which we did and the car started---the check engine light stayed on for a long period of time. Craig said that the error probably wasn't related to the gas cap being tight. I agreed as we made sure we tightened the cap after each fill up. Also the car is a little over 2 years old and we didn't have the problem until recently. Craig called me on Friday the 21st that the service was completed and the issue with the car shutting down was resolved via a software update. (I am surprised that there hasn't been a recall for this dangerous issue) I picked up the car Saturday afternoon --went home about 7 miles. About half hour after I was home I took the car out and same exact problem occurred-not good when the car stops working. I immediately called Kings Chrysler and said I was coming back in. When I got there gentleman was friendly-took my info and gave me a loaner. Today, Craig called and said would need to keep the car a few days. Not sure why the problem wasn't fixed the first time. Hopefully will be when we get it back. The more i think about it is do I have a bad transmission. If so I would hope that I will get a brand new one and not a rebuilt one. Safety is at issue. I rated no on recommendation as the problem wasn't resolved the first time and taking the car back and getting loaner, going back etc caused be lost time. More

Very efficient I was please that I was taken right away. I was pleased to have my service completed so fast I feel that it could not have been completed any faster I was treated very respectful of my time I was pleased to have my service completed so fast I feel that it could not have been completed any faster I was treated very respectful of my time and business for going to this dealership More

Great service. I trust the service. I would not go to another dealer for service. I am a long time customer and have always received excellent service. Marvin Martin has made sure I ha I would not go to another dealer for service. I am a long time customer and have always received excellent service. Marvin Martin has made sure I have always been told the truth about what is needed. As a woman, I appreciate the honesty. More

We needed an oil change and dropped off the car. We chose to go shopping at Costco because your waiting areas are not very comfortable or welcoming. We received a phone call that the service had bee We chose to go shopping at Costco because your waiting areas are not very comfortable or welcoming. We received a phone call that the service had been completed. When we arrived at the cashier's desk, she had not received the paper work to complete the transaction. More

Courteous and effecient Very courteous and efficient service department. Have an appointment for additional work that needs to be done before winter. Need to keep my baby dun Very courteous and efficient service department. Have an appointment for additional work that needs to be done before winter. Need to keep my baby dunno g. More

This is why I keep coming back! I brought my car in this week because the engine light was on. After waiting about an hour my service rep Angie came to me and stated that there would I brought my car in this week because the engine light was on. After waiting about an hour my service rep Angie came to me and stated that there would be no charge because the issue was related to the vacuum hoses they had just replaced about a month or so previously. She told me they also gave me a new gas tank cap! This is why I keep coming back! They are honest and value me as a customer and are very friendly too! Craig and Chanel and Marvin are very personable! Thank you for providing such great service!! More

Helpful Unfortunately the problem could not be reproduced and I hope it does not come back. Chanel was great and expained the whole situation to me Unfortunately the problem could not be reproduced and I hope it does not come back. Chanel was great and expained the whole situation to me More

They took me in right away I made an appointment and as soon as I walked in they called my name and took care of me right away. Great service with all the employees I made an appointment and as soon as I walked in they called my name and took care of me right away. Great service with all the employees More

95000 work Went in for routine work. the mechanic found other issues which were fixed. The service manager looked online for coupons for me (which saved me a f Went in for routine work. the mechanic found other issues which were fixed. The service manager looked online for coupons for me (which saved me a few hundred dollars). I have not been disappointed with the dealership's service department. More

AC service The service staff was very thorough in diagnosing the cause of the problem and in communicating what they were doing. Service is convenient and very The service staff was very thorough in diagnosing the cause of the problem and in communicating what they were doing. Service is convenient and very professional. More