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Kings Dodge Chrysler Jeep - Service Center
Cincinnati, OH
724 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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724 Reviews of Kings Dodge Chrysler Jeep - Service Center
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August 31, 2015
Terrible customer service! Had to wait over a week to get in. Channelle (service) was very vague and unprofessional, could care less if I was a customer. I waited all day for a Had to wait over a week to get in. Channelle (service) was very vague and unprofessional, could care less if I was a customer. I waited all day for a call from her for just the diagnosis of my van, then had to schedule the service in another week. More
by imeskm
Verified CustomerEmployees Worked With
Channele
August 31, 2015
72k maintenance & new tires Chanel went the extra mile - the work was going to take 3-4 hrs and the shuttle van to take me home was 30-45 minutes away. She came up with a plan an Chanel went the extra mile - the work was going to take 3-4 hrs and the shuttle van to take me home was 30-45 minutes away. She came up with a plan and I was home in 20 minutes. Then she stepped again!!! The shuttle service stopped at 1o'clock but my car wasn't ready until 2:30. Someone picked me up so I could get my car back. Chanel should be Service Adviser of the Year in my book More
by jlkonrad
Employees Worked With
Chanel Elam
August 31, 2015
Velcro repair on a $35,000 vehicle w/ 5k miles . . . I brought my 2014 300S in for a hard shifting transmission and a squeaking seat. The solution for the seat was to affix Velcro to the seat so it doesn I brought my 2014 300S in for a hard shifting transmission and a squeaking seat. The solution for the seat was to affix Velcro to the seat so it doesn't rub the console any longer...really? (it didn't work - still rubbing/squeaking). The transmission was re-flashed although it did not improve the issue in the least (still "slamming" into 3rd gear). The appointment process was acceptable but when I dropped the vehicle off the night before my service appointment, I never received a call the next day to confirm that my vehicle had been brought in or that work had even started. Chanel was pleasant enough when I did speak with her but I'm obviously less than satisfied with the overall service experience. More
by thegapskis
Employees Worked With
Chanel Elam
August 31, 2015
Brake noise Primary reason for service appointment was a squeaky brake noise. Also had tires rotated, and oil changed. Was told that rotors were rusted, a produ Primary reason for service appointment was a squeaky brake noise. Also had tires rotated, and oil changed. Was told that rotors were rusted, a product of "lot rot." Replaced rotors and scuffed pads. Cost: about $300. Saw no change in noise level. More
by lhoffman1963
Employees Worked With
Chanel Elam
August 28, 2015
Another good service trip. I've been using this dealer for all service needs for about 10 years now (exception for tires). and have been very satisfied with their performance. I've been using this dealer for all service needs for about 10 years now (exception for tires). and have been very satisfied with their performance. The express lane for oil changes has worked very well. Keep up the good work! More
by dickanjude
Employees Worked With
Chanel Elam
August 28, 2015
Oil Change Express Took in my 2009 Jeep for a oil change , was done and out the door in about 30 mins. Great Service and friendly workers made the stop quick and easy. Took in my 2009 Jeep for a oil change , was done and out the door in about 30 mins. Great Service and friendly workers made the stop quick and easy. More
by pease59
Employees Worked With
Matthew Collins
August 27, 2015
Great service, great vehicle Kings CDJ provides great service. The fast lane is fast. The people are friendly. Everything is explained before the work is done. There are no su Kings CDJ provides great service. The fast lane is fast. The people are friendly. Everything is explained before the work is done. There are no surprises. Best of all, I really like my 2013 Chrysler T & C. More
by moorerw
Employees Worked With
Don Pelfrey
August 26, 2015
Oil change when is the next one due! everything was ok but they put the wrong mileage on my little sticker after my oil change, I brought my car in around 22,000 miles and my little stick everything was ok but they put the wrong mileage on my little sticker after my oil change, I brought my car in around 22,000 miles and my little sticker said it is dure again at 31,000 miles it's suppose to be every 6,000 miles. More
by vlhampton53
Employees Worked With
Didn't get his name but he ws very nice.
August 25, 2015
The Slow Death of Customer Service No one could tell me tentatively how long it would take to perform the service work on the recall. I was never given a straight answer. I was asked, " No one could tell me tentatively how long it would take to perform the service work on the recall. I was never given a straight answer. I was asked, "when do you need it." What kind of question is that? I, and like most other customers, need my vehicle as soon as it can be ready. A simple conservative estimate would probably suffice. Under-promise and over-deliver. Isn't that customer service 101? No one ever answered the phone (or answers for that matter based off past experiences) when trying to call several times to check if it was ready almost five hours later. I inititiated several chats online with service, but no one responds, so it's fair to say that is not monitored. I finally had someone drop me off and was just going to wait, but luckily, my vehicle was ready yet no one called me. I am not going to fault any one person on the service staff. It most likely comes from their leadership. It is obvious that the volume of customers is too much for the staff and/or there is a lack of empathy for customers; that is abundantly clear. If Northgate Jeep wasn't so far away, I would go there because they have been so fast and professional with me in the past. I pray I never have another recall (which I know is bottom of the list of priorities). I am just one person, but I highly doubt I am the first to provide this feedback and I hope it changes for the benefit of your customers and organization. More
by brandonwitt
Employees Worked With
Mark Pittman, Angie Vencill
August 24, 2015
Customer service Marvin and his crew always take good care of everything i need. Outstanding communication, on the spot quotes, updates when the vehicle is ready, c Marvin and his crew always take good care of everything i need. Outstanding communication, on the spot quotes, updates when the vehicle is ready, couldn't ask for better service! Keep it up, setting the mark! More
by doger122
Employees Worked With
Marvin Martin
