Kings Volkswagen

TDI software fix The service experience itself was smooth and painfree! I was taken on time and quickly provided a loaner for the day. In the dealership/service depart The service experience itself was smooth and painfree! I was taken on time and quickly provided a loaner for the day. In the dealership/service department customer service was great. I cannot say that overall about my experience with Kings VW given the mess to set this appt. up therefore I did not rate customer service. also from below I dont know what is meant by service writer--if you mean Wayne then I knew him. the 'issue' I had was in setting up the appointment. I called the dealership and requested service. I was asked if I wanted to make an appointment and answered yes. I was connected to a 'scheduling service" and the lady did not seem to understand the nature of the work needed for my appointment (ie what it was about and how long it would take). she also indicated there was no place to request a loaner that I had asked for. (note she did not offer me one). we scheduled and i get the confirmation email--not from Kings VW but from Kings KIA! I called Kings VW again (perturbed) and 'demanded' politely to speak to someone in service. I forget her name but she indicated no appointment in their system and quickly set me up an appointment. then I had to go into the link from KIA and cancel the appt. not a good experience. More

Went in for complimentary oil change on certified vehicle The service was on time, the waiting area was nice (despite Fox News) and they even washed my car. I was offered an air filter and cabin filter ch The service was on time, the waiting area was nice (despite Fox News) and they even washed my car. I was offered an air filter and cabin filter change, which I declined. I have since reviewed the steps involved in replacing these items and they are easily some of the most over-engineered German items to date. I'd recommend to service, to tell people like myself, that it's a real pain to get to these. That you have to remove the engine the intake clamps, MAF and other sensors as well as the engine cover and a variety of screws just to get to the air filter. Also - the cabin air filter is located behind the glove box and too is a byzantine process. $90 for install of these 2 items is actually worth it. More

2016 Passat Great experience from start to finish. I am very happy with my car and everyone made this very easy and fun. Thank you for all your help! Great experience from start to finish. I am very happy with my car and everyone made this very easy and fun. Thank you for all your help! More

Quick Warranty Repair Although the part on my Golf was fairly easy to replace, the staff was still quite prompt and the process took almost no time at all. Wayne was very Although the part on my Golf was fairly easy to replace, the staff was still quite prompt and the process took almost no time at all. Wayne was very helpful and friendly as well at the front service desk. Would recommend. More

Friendly, Proffessional Service I came in for a 20K service/oil change. Wayne took time to answer my questions and explained recommended maintenance, time required and provided cost I came in for a 20K service/oil change. Wayne took time to answer my questions and explained recommended maintenance, time required and provided cost upfront. I was notified of a recall and offered a loaner car if I wanted to have the service completed same day. The routine maintenance was completed on time (along with a car wash) and I scheduled an appointment for the recall fix before I left the dealership. More

Great Service! To date, I have had all of my service on my car performed at Kings VW. They have been great to deal with. I will be back the next time I need servic To date, I have had all of my service on my car performed at Kings VW. They have been great to deal with. I will be back the next time I need service. More

Helpful and quick I had a scheduled appointment and got in and out right away and the van, even with ordering parts, was done next day. They aim to do right and seem to I had a scheduled appointment and got in and out right away and the van, even with ordering parts, was done next day. They aim to do right and seem to be honest. More

well taken care of no pressure, helpful with questions, caring, suggested a roomier car for my barn supplies and that is the one I got. Like the Wagon more. no pressure, helpful with questions, caring, suggested a roomier car for my barn supplies and that is the one I got. Like the Wagon more. More

Quick oil change! Was in and out quick. Thanks for the great service! Will keep buying cars and doing my service with Kings VW. Best VW in the area! Was in and out quick. Thanks for the great service! Will keep buying cars and doing my service with Kings VW. Best VW in the area! More

Great Service During Oil Change. Kings automall is great because you get free oil changes for life. When you go in to get your oil changed, it's super easy, you're in and out in 30 mi Kings automall is great because you get free oil changes for life. When you go in to get your oil changed, it's super easy, you're in and out in 30 min, plus a free oil change! They don't try to get you to buy extra maintenance packages or parts. Highly recommended! More