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Kings Volkswagen
Cincinnati, OH
338 Reviews
Welcome to Kings Volkswagen, your #1 Cincinnati Volkswagen area dealer. Our convenient new location in Kings Automall allows us to serve as your most convenient Cincinnati Volkswagen dealer with a wide selection of new and used VW cars, wagons, vans and SUVs.Volkswagens are widely recognized to be among the best in quality, reliability, safety and value, just as we're known with our award-winning commitment to customer satisfaction in both sales, leasing and service.
We've been the area's exclusive VW Marketplace since 1986. Our commitment to only the VW brand allows us to excel in Sales, Service, & Parts. Our 100% VW Certified staff is ready to provide you with the most professional and courteous experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:30 AM - 12:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:30 AM - 12:30 PM
Sunday Closed
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Showing 338 reviews
June 29, 2026
I purchased an Atlas working with Roberto and had an amazing experience with him. I originally came to look at two other Atlas’ but he was transparent that one was still in Service and he needed to amazing experience with him. I originally came to look at two other Atlas’ but he was transparent that one was still in Service and he needed to locate the other. In place, he showed me another Atlas that I fell in love with. He raved about the vehicle, knew all the service items, and matched me with my perfect vehicle (AND under budget!). My only negative feedback I could provide is to disclose that the Ceramic and Fabric protection is at an additional cost. While I did go forward with it, transparency is best! More
by Jess Tate
Employees Worked With
Roberto
June 23, 2026
Very disappointing experience. Before making the trip, I spoke with a salesperson and made it clear that we were driving an hour and a half to look at a vehicle advertised on th Before making the trip, I spoke with a salesperson and made it clear that we were driving an hour and a half to look at a vehicle advertised on their website for $8,948. They knew how far we were traveling and never mentioned any additional charges or pricing changes. When we arrived and started discussing numbers, we were quoted over $10,700. When I asked why the price was so much higher than the advertised price, I was told they had added a "detail package" that supposedly protected the paint and fabric. We never asked for these add-ons and were only interested in purchasing the vehicle at the advertised price. After questioning the pricing, they came back with a new number of around $9,700. While lower, it was still significantly higher than the advertised price of $8,948. Instead of honoring the price that brought us to the dealership or making a reasonable effort to work with us, we were told that we were simply too far apart on pricing. The most frustrating part was that they knew we were driving an hour and a half to see this vehicle. After making that trip, they were unwilling to honor the advertised price or seriously negotiate toward it. Based on my experience, this felt like a bait-and-switch sales tactic. I would recommend staying clear of Volkswagen at Kings Automall and getting all pricing in writing before making a long drive to any dealership. The dealership publicly states that it values transparency and clear pricing, but that was not my experience during this visit. More
by Dont Buy From VW at KINGS Auto MAll
Employees Worked With
Not Saying Names
June 19, 2026
This is my second purchase from Kings VW, and I couldn’t be happier. Roberto has worked hard both times to find exactly what we were looking for, and arranged getting the car from another lot when needed. R be happier. Roberto has worked hard both times to find exactly what we were looking for, and arranged getting the car from another lot when needed. Roberto and Kings VW were easier to work with and talk to, making our buying experience a great one! More
by JenD
Employees Worked With
Roberto
May 21, 2026
Outstanding experience with Kings. They picked me up at the Cincinnati airport and had my car ready for a test drive. Advance work on the paperwork made that process quick and easy. Ve They picked me up at the Cincinnati airport and had my car ready for a test drive. Advance work on the paperwork made that process quick and easy. Very high marks for my salesman, Roberto, the sales manager and the buiness manager. A great dealer. More
by CG116
Employees Worked With
Roberto
May 16, 2026
I always have a great experience at Kings Volkswagen. People are friendly, knowledgeable and are very helpful. I highly recommend Kings for all service needs. People are friendly, knowledgeable and are very helpful. I highly recommend Kings for all service needs. More
by Judyljackson
Employees Worked With
Scott, Logan
May 07, 2026
I have bought/leased 3 cars from this dealership. I have come back not only for the cars, but for the service, attention, and simplicity of the transactions the team helps with. I have come back not only for the cars, but for the service, attention, and simplicity of the transactions the team helps with. More
by C
Employees Worked With
Chris Davies, Mr. Henize
March 14, 2026
As someone who manages a fleet of vehicles and frequently interacts with various service departments, my experience with Kings Volkswagen has been deeply disappointing. The primary issue is a lack of comm interacts with various service departments, my experience with Kings Volkswagen has been deeply disappointing. The primary issue is a lack of communication and a refusal to acknowledge technical faults. I am currently experiencing what appears to be a software-related charging issue with an ID.BUZZ. Rather than investigating the glitch, the service team insists on labeling it a "feature" (they didn't use the word feature but I can't remember the exact word). It is little wonder that J.D. Power recently ranked Volkswagen as the least dependable brand in their 2026 Vehicle Dependability Study, specifically noting that rising software complexity is a major driver of these issues. Furthermore, their follow-up leaves room for improvement. After dropping the vehicle off on a Friday, I had to call them for an update on Tuesday. I was told that they would get back with me Wednesday. I emailed a few times (Wednesday and Thursday) and sales got back with me one of those times. Service did not get back with me. I eventually had to drive to the dealership in person the following Friday just to get an update. While I enjoy the vehicle itself, the service experience at this location is severely lacking in basic customer service. Now onto another issue. The loaner that I was given does not give make me feel good. It is 15500 miles over due for service and the tires don't look great in the front. The tires look like they have been driven with low tire pressure for awhile (outside edge of the tire is nearly completely bald and is well under 1/16 of an inch). I know that electric cars don't need much in the way of maintenance but they didn't even try. This is why I will NEVER buy the loaner car despite the sales people insisting that they are well taken care of. More
by drkoopa
Employees Worked With
Michael
