Kings Volkswagen

Everything wrong with a car dealership I rarely ever leave reviews. This is worth the exception. I live a good 40 minutes from the dealership and had a good price with the much closer W I rarely ever leave reviews. This is worth the exception. I live a good 40 minutes from the dealership and had a good price with the much closer White Allen VW. But I made the mistake of calling around to see if another dealer could better that price. Cold-called into Kings VW and the lady who answered the phone connected me with a salesperson I shall leave nameless. I explained my situation. The best I could get from the salesperson was a "my sales manager says maybe" we can get a "hundred or two" more off the price. "I'd say that's worth a drive." No, it's not. A "possible" doesn't make it anywhere near worth my time to drive out of my way. But I politely just said we'll think about it and maybe you'll see us, thanks for your time and ended the call. Now with most, a "think about it" response would have been enough to know that you won't be seeing or hearing from that person again. Not in this case. In the week since I made the mistake of calling, we've had almost daily telephone calls including this morning at 8:35 am. Thanks to caller ID, I can screen the number and just not answer. Now, it's a game. Just how long will Kings VW continue to call? But talk about waste of time. Logic would suggest that a few days, let alone a week of un-answered, un-returned phone calls is a definite sorry not interested. To me, this is the type of dealer that most buyers long ago rejected. It does nothing to (using the empty car dealer cliche) "earn my business." It only make me regret calling into the dealership in the first place. And, obviously, I bought elsewhere this past weekend. More

Consistent delivery of customer service I've been a customer of King's VW (formerly Century VW) for almost 30 years. With the exception of one minor complaint related to a service appointme I've been a customer of King's VW (formerly Century VW) for almost 30 years. With the exception of one minor complaint related to a service appointment, I have been consistently pleased with my experiences and interaction with the team. Many dealers will steer you away from ordering a new vehicle directly from the factory (it takes a little more work) but the team at Kings were happy to help me out after we could not find a car to match my needs. 12 weeks later I had the car I wanted, with the options I wanted, fresh off the boat from Germany. While I don't run my cars into the ground, I do keep them a very long time. The service department has always been transparent and kept me up to date on when it might be time to start looking for something new. More

2018 TIGUAN Fast and got the job done as we had agreed upon. Chris always promptly returned my calls or email and answered all of my questions. Very helpful. Fast and got the job done as we had agreed upon. Chris always promptly returned my calls or email and answered all of my questions. Very helpful. More

GENE MULLINS IS A GREAT MANAGER I hate buying cars… but the Kings Volkswagen staff were excellent… didn't play games… got a great car and a great deal. They listened to what I wante I hate buying cars… but the Kings Volkswagen staff were excellent… didn't play games… got a great car and a great deal. They listened to what I wanted rather than what they had to sell… which worked out… for both of us… More

Great dealership! I have bought a 2nd car from King’s VW and am very happy with this dealership. Good price. My salesperson, Brian was very able and helpful! Excelle I have bought a 2nd car from King’s VW and am very happy with this dealership. Good price. My salesperson, Brian was very able and helpful! Excellent place to shop. They treat you well! More

Excellent experience. By far the easiest, most enjoyable new car buying experience I’ve had. Very knowledgeable and friendly sales and financial staff. I would recommend By far the easiest, most enjoyable new car buying experience I’ve had. Very knowledgeable and friendly sales and financial staff. I would recommend King’s Volkswagen to everyone! More

Excellent experience, no pressure sales! From the minute we walked into Kings VW we were treated as VIPs. Steve Holt made our buying experience one of the best! Great dealership! From the minute we walked into Kings VW we were treated as VIPs. Steve Holt made our buying experience one of the best! Great dealership! More

Purchase new car Justin was our sale's guy yesterday when we bought our new car and he was awesome. No high pressure! Very friendly and great personal service. Eric in Justin was our sale's guy yesterday when we bought our new car and he was awesome. No high pressure! Very friendly and great personal service. Eric in finance was great - he made sure he did everything he could to make sure I drove home in a new car without going over my budget. More

Our Second Great Purchasing Experience from Kings VW! Almost three years ago I leased my 2015 Jetta S from Kings VW. I was amazed by the pleasant experience I had last time. That is why when my lease was Almost three years ago I leased my 2015 Jetta S from Kings VW. I was amazed by the pleasant experience I had last time. That is why when my lease was almost up I decided to contact Kings VW again to see about getting into a more loaded Jetta this time. Jenn worked with me over the phone to get me out of my lease early and a great price on a new 2017 Jetta SE lease. My wife and I drove up to Kings, passing the local VW dealer 5 miles from our house because of the awesome customer service at Kings. I am super happy with my new upgrade and because of Jenn and the sales staff and Kings Volkswagen, I don't think I'll ever get a VW from anyone else! They rock! More

TOP NOTCH DEALER AND SERVICE I just bought my first VW; I used to have an Audi, and one of my favorite things about it was the way I was treated in the dealership. Kings VW EXCEED I just bought my first VW; I used to have an Audi, and one of my favorite things about it was the way I was treated in the dealership. Kings VW EXCEEDS that level of service. Everything about this place is welcoming, friendly and gleaming. The bays are clean, the service desk is gleaming white, and the consultants are super helpful. I bought my Jetta from a different dealer, but that doesn't matter to them - they offer top notch service, regardless. Particularly impressed with Justin - he sees every detail through, from beginning to end. These guys obviously love their brand and the cars. I am definitely coming back!! More