
Kings Volkswagen
Cincinnati, OH
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Always excellent I always get outstanding service here but I actually went in for a brake problem they not only fix my brake problem but another problem and squeezed I always get outstanding service here but I actually went in for a brake problem they not only fix my brake problem but another problem and squeezed it in by the end of the day just a great place to get your car fixed More
A Two-fer Chris and Andrea were great. Good people. A positive experience all the way. I would certainly recommend Kings VW. We are loving our new sleds. Chris and Andrea were great. Good people. A positive experience all the way. I would certainly recommend Kings VW. We are loving our new sleds. More
maintenance What more needs to be said? The Service Writer was very courteous, full of information, quite helpful, the service was fast and they returned a cleane What more needs to be said? The Service Writer was very courteous, full of information, quite helpful, the service was fast and they returned a cleaner car than what was presented. Very pleasant experience. More
Excellent Experience My wife and I had the pleasure to work with Mike Wilson on leasing two new cars at the same time. I did a great deal of research prior to coming to t My wife and I had the pleasure to work with Mike Wilson on leasing two new cars at the same time. I did a great deal of research prior to coming to the dealer on leases and Mike did a great job at explaining all of the different numbers that made up each lease (I had a calculator and scratch pad full of numbers!). After making the deal, we moved to the finance department where Erick Henize explained every part of the lease very clearly so we knew exactly how the payments would be structured. Also, with all of the paperwork and different items to review and discuss, Erick made the finance process as quick and painless as possible (THANK YOU!). More
Saved Me Money Courteous, on-time & thorough. They resolved my issue & did not try to upsell me. Waiting for some service coupons so I can have the recommended rep Courteous, on-time & thorough. They resolved my issue & did not try to upsell me. Waiting for some service coupons so I can have the recommended repairs done soon. More
sales and finance Of all the dealerships I experineced this tops them all in sales ,finance and service you feel comfortable not pressured many thanks from last Of all the dealerships I experineced this tops them all in sales ,finance and service you feel comfortable not pressured many thanks from last visit Ian Evans and Andrea Lloyd More
Great experience I walked in know what I wanted. I didn't have to bargain much for a price that we were happy with. Thanks Kings VW for making my buying experience exc I walked in know what I wanted. I didn't have to bargain much for a price that we were happy with. Thanks Kings VW for making my buying experience excellent and exceptional. More
Tire rotation Very fast and easy. Everyone helpful and friendly. Accessed my vehicle and loved the way my fluids were topped off and car washed. Have all my serice Very fast and easy. Everyone helpful and friendly. Accessed my vehicle and loved the way my fluids were topped off and car washed. Have all my serices done at dealership. More
Routine Maintenance Never like showing up without an appointment even for the routine checks/oil changes but at Kings, there is prompt and courteous reception and quick t Never like showing up without an appointment even for the routine checks/oil changes but at Kings, there is prompt and courteous reception and quick turn around. Well done. More
Brake issue resolved I've been battling a "squeaky" brake issue that had been previously diagnosed from other service centers as brake dust and said my brakes were fine. I've been battling a "squeaky" brake issue that had been previously diagnosed from other service centers as brake dust and said my brakes were fine. I was skeptical given this issue started with ~40M miles. Kings VW service folks diagnosed the issue, which was not brake dust, but tiny imperfections in the front right rotor that was causing the squeaky brakes. They replaced the pads and rotors and now the squeaky brakes are gone thanks to Wayne and team. More