Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,088 Reviews
Call Service Center (330) 673-3139
Today: 7:00 AM - 6:00 PM Closed Now
View All Hours

2,088 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

Sort by
April 13, 2023

I loved working with Nikki Ripley on my Jeep Renegade! She was fast, friendly, and was super communicative. I will be going there again for my next service! More

by Kbauer10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
Report | Print
April 12, 2023

This was the third visit for the same issue, which I was told in the end couldn't be fixed. My car spent a significant amount of time in service, and came out with the same issue. I was especially frustrate More

by JAHENRY2
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Dennis Terlaak
Report | Print
Apr 12, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide a review of your recent visit to our service facility. I appreciate the 4 star rating you gave me personally, but like you, I am disappointed that we could not deliver an experience that left you completely satisfied. As you mention, your vehicle did spend a significant amount of time with us, as we exhausted every resource at our disposal, in an attempt to attain a satisfactory resolution. In the end, when comparing your vehicle to like vehicles that also exhibit the same scenario, we are bound by the manufacturer to label it a characteristic of the vehicle. In putting myself in your shoes, I would not like hearing that news either. That is why we looked for a way to give you some peace of mind with an extended warranty that addressed your issue. And as you know, the sales team is involved as well as we work to get to a satisfactory point on the new vehicle that you have on order. We will continue to work as a team in offering any assistance we can, as you explore any and all options moving forward. Just know that I and the entire Klaben team remain at your service. Dennis Terlaak, Service Manager, dterlaak@klaben.com.

More
April 12, 2023

Everyone is so kind and makes you feel very comfortable. Will not going anywhere else. More

by NINAJ020389
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Caldwell
Report | Print
April 12, 2023

I always bring my Ram truck to Klaben Dodge Ram in Kent to get fixed. My experience there has even gotten better since I am dealing with Nikki Ripley now. She is very professional and knowledgeable. I real More

by john1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
Report | Print
April 11, 2023

Commited to getting parts for 2005 Jeep Liberty CRD which is vital to keep it in service I may have missed someone who helped me in my star ratings, but it would be the same as those i remembered More

by Happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Ripley, Dennis Terlaak
Report | Print
April 11, 2023

Joe has the best customer service. I will only work with him. I’m always pleased with the service here in Kent. More

by lbowe52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 10, 2023

Very pleasant experience and very grateful for the speedy time as well as attentiveness. Thank you! More

by abrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Caldwell, Amanda Davis
Report | Print
April 10, 2023

Nikki ripley was very professional in getting my jeep wire done for trailer hitch and getting me a ride to and from dealership More

by Bruno.anthony10
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
Report | Print
April 08, 2023

Joe is great. Nice to work with. Thank you. Happy with the work on car. More

by MRB725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 07, 2023

I always have a great experience with the team at Klaben. I feel they greatly value their customers and are honest about work and pricing. More

by Saeusanio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Caldwell
Report | Print
1
...
72
73
74
...
209