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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,788 Reviews

4,788 Reviews of Klaben Ford Lincoln - Service Center

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April 17, 2021

Very professional & courteous. They greet you & get started right away on checking over your vehicle & begin processing your service needs. They keep you informed on the status of your vehicle & make s More

by deborah17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Polos
April 16, 2021

2017 Ford Escape with a strange wind tunnel sound when driving at freeway speed. A truly unusual puzzle. Klaben Ford service department, Mario, Sean, Tom and Mike did not give up until they solved it. The More

by Dave
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Crooks, Mario Palomba
April 16, 2021

Joe provides great customer service! He asked great questions, was thorough in his evaluation, and was thoughtful in his analysis at the conclusion of my visit. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2021

Check engine light came on took in and they diagnosed the problem as a CPV for the emissions.. The ordered the part and was back up and running in a day. Thanks again for the quick and friendly service. More

by Bookbug1125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2021

Brian Thompson at Quicklane was great. He was very professional and friendly. He made me feel comfortable. He explained all the details about what was wrong with my car. More

by Jenkelly1390
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Thompson
April 15, 2021

Any time I have been assisted by Mr Brian Thompson he has been beyond helpful and patient with all of my questions. He is an asset to Quick Lane More

by Tina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Thompson
April 14, 2021

Joe was great there was a mixup with my appointment, but they were able to service my car anyway. Joe managed to make my experience a very good one. I have been dealing with this group since 2018. No regr More

by LCLARK3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2021

Nice people and professional. Good communication, washed the car. Sanitized the steering wheel. Everyone wore masks. Wish I had caught everyone else’s names so I could compliment them, too. Even my husband More

by momlanasa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Halls
April 14, 2021

I love Klaben. They take care of me every time. The work is always done right and done on time. They are my first choice always. More

by Loretta Coogan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2021

Very friendly and professional staff. They let me know what was going on with my car throughout the day. I highly recommend Klaben Ford Lincoln! More

by TKENNEDY10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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