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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,312 Reviews

5,312 Reviews of Klaben Ford Lincoln - Service Center

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January 11, 2022

Great service department. Always taken care of quickly with thorough information on services to b e performed. More

by TCat 327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
January 11, 2022

The customer service was excellent. The facility was clean and comfortable. They were ready for me at the scheduled time. Overall a good experience. Should the need arise I would choose to return to thi More

by ckm0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 11, 2022

i ane complet satified with the sevvice i recive i from Klaben people they treae us like we are thre number one customer keep up the good work jim and janelle albertoni More

by vintagecar
Customer Service
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Klaben Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

January 11, 2022

Great service department. Always able to help with what is needed. Regular customer. Great crew More

by dharleydo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Klaben Ford Lincoln responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

January 07, 2022

The Quick Lane Team always does a good job on our fleet of vehicles whenever we come there for Service Work. More

by HOOKHOMEMAINTENANCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
Jan 14, 2022 -

Klaben Ford Lincoln responded

Hello, thank you for leaving such a great review and high star rating. Thanks again for your business! Take care!

January 07, 2022

I was treated very well with service women Kim. Hope to come back again. Tire very pricey but not service fault. More

by Ntisch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Klaben Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

January 06, 2022

Great having Tyler as my service center person every time I get service. I trust him to take care of my vehicle. More

by cmarlene04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Jan 15, 2022 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

January 04, 2022

Very nice and clean dealership with a comfortable waiting area for customers. Kim Wolfram in service is why we chose Klaben. Been dealing with her for years with my employer. More

by Derek R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Klaben Ford Lincoln responded

Hi Derek, thank you for your wonderful response to the quality of service our Staff provides! Thank you so much again for being one of our valued guests and we look forward to your next visit!

January 04, 2022

I visited this dealership after my truck was totaled and they were very helpful and upfront, I ended up building a new truck with my sales rep and the the new truck arrived earlier then expected by a month, More

by JKonopa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Mott
Jan 14, 2022 -

Klaben Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

January 03, 2022

Service was fast and easy to schedule, the service advisor was very friendly and helpful. More

by samiam81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Jan 15, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. If there is anything else we can do to assist you, please let us know! Take care!

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