On Knapp's website and AutoTrader, I found my perfect car. I was very excited to take this step, as it would be my first experience purchasing a car for myself. The car was located in Houston, Texas at Knapp Chevrolet, and I would be going through my credit union in Slidell, Louisiana, where I was for the time, to obtain a car loan. It was agreed that I would file paperwork, then drive to Houston to review and pick up the vehicle.
On Friday, February 10th, I called the contact number for the dealership to inquire about a used 2015 Nissan Versa Note, which I discovered was still in the dealership inventory. The salesperson physically confirmed the car was still on the lot. I immediately contacted my bank and began the process of obtaining an auto loan. I was in constant contact with the first sales representative I spoke to. He constantly made reference to "getting the paperwork in order on our end."
On Saturday, February 11th, my bank was closed and therefore could not finalize the loan application. I emailed necessary documents - drivers license and insurance information - to the sales representative, who emailed me back to obtain my cosigner's license (and therefore confirmed receipt of my documents).
On Monday, February 13th, my cosigner emailed his license image to the salesperson. I spent my lunch break obtaining membership and taking out an auto insurance policy on the vehicle (1 hour) and made arrangements with my bank to finalize loan paperwork. I left work early to do this. I arrived at the bank around 2:45pm, and while there contacted the sales representative to obtain a purchase order on the vehicle to finalize the loan with tags/title/license fees from the dealership. The bank and I waited for this document for around 2 hours, at which point my cosigner arrived. Loan terms and paperwork finalized, the bank cut us a check for the full amount of the purchase order. I left the bank around 5:30pm, 30 minutes after they closed.
On Tuesday, February 14th, (Valentines Day), I woke up at 4am to pick up my friend in New Orleans who would be riding with me to and from Houston so that she could drive my current vehicle back to Louisiana. My current vehicle - a 2002 Honda CR-V with 202,000 miles - wasn't something I felt I could get a decent trade-in value for. We drove through Baton Rouge, Lafayette, Lake Charles, and crossed the border into Texas around 8:50am. Shortly before the dealership opened (9am), I receive a text message from the salesman's personal cellphone informing me that the car "was sold last night." A text message.
Take what you will from this account. But know that it reflects a deep lack of professionalism. A deep lack of respect, a deep lack of concern for time, disrespect for deals done, signed, dated. A lack of willingness on the part of "sales managers" - involved at least at the point of obtaining the purchase order on 2/13 - to check necessary paperwork before selling the car to someone else. Note also that this would have happened in the 1 1/2 hours between sending me a purchase order for the vehicle and close of the business day (7pm).
I drove through thick traffic the rest of the day. Upon arriving back to Louisiana, I then had to return to the bank to cancel the loan, have the check destroyed, and contacted my auto insurance to cancel the new policy. A check for the amount of the policy should arrive in 7-10 business days.
My calls have not been returned by the dealership or the salesperson. Do not do business with people who would put someone through this. Go somewhere, anywhere else, to buy a car.