Koch 33 Volkswagen

Excellent customer service I have been going to Young's VW for service since I purchased my 2006 Jetta TDI new in 2006. I have never been disappointed. The staff is courteous, I have been going to Young's VW for service since I purchased my 2006 Jetta TDI new in 2006. I have never been disappointed. The staff is courteous, professional and accommodating. Great job. More

First service at a dealership I have never dealt with before The scheduling of my first service was simple and the service department was very accommodating. I was taken in on time and was pleased to do a walk The scheduling of my first service was simple and the service department was very accommodating. I was taken in on time and was pleased to do a walk around my car with the service writer prior to taking my car in to be serviced. It helped to remind me of a few questions I had about the car. The service was done in a timely manner and at that time all my questions were checked and all was well. The service was very reasonable. More

service visit My service visit went well for the time it took and work done. I wish it hadn't cost so much. All employees were very courteous. My service visit went well for the time it took and work done. I wish it hadn't cost so much. All employees were very courteous. More

Very professional team Mike and John made our experience a pleasant one. I would recommend your dealership to anyone I know looking for a new or used car Mike and John made our experience a pleasant one. I would recommend your dealership to anyone I know looking for a new or used car More

Work done well at a fair price Brought my VW in for a recall, an oil change an inspection and mounting 4 tires. They suggested a wheel alignment, so I had that done too. All were do Brought my VW in for a recall, an oil change an inspection and mounting 4 tires. They suggested a wheel alignment, so I had that done too. All were done at a reasonable price. If I HAD to nitpick, I had to wait around for a little over 3 hours. But other than that, I'm very satisfied and definitely will be back for service and/ or a purchase. More

Satisfied Completely satisfied with my dealings with Drew S. the salesman from the time I contacted Young VW through my computer and was contacted by phone to t Completely satisfied with my dealings with Drew S. the salesman from the time I contacted Young VW through my computer and was contacted by phone to talk about the car i was interested in. We were invited to the dealership to drive the car and learn of our options on financing and met with John from finance to complete the deal. We had a very pleasing experience. Young VW gave us a deal that was better than what we could get in the Scranton / Wilkes Barre area. More

Fantastic service! I love Young Volkswagen and the GREAT service I received from Tony V and Les!!! I live a lot closer to the VW dealer on Lehigh Street in Allentown, bu I love Young Volkswagen and the GREAT service I received from Tony V and Les!!! I live a lot closer to the VW dealer on Lehigh Street in Allentown, but I only trust Tony, and his team, to service our cars! Thank you for a GREAT experince...as always!!! :-) More

Great As always, great service and communication with entire staff. We have been coming for years and haven't had any negative experiences. Keeps us comin As always, great service and communication with entire staff. We have been coming for years and haven't had any negative experiences. Keeps us coming back , which is why we bring our other vehicles to location. More

Had semi-emergency and they responded quickly Our 08 Jetta had a brake issue which was repaired, but a day later something wasn't quite right, The service department took the car in quickly witho Our 08 Jetta had a brake issue which was repaired, but a day later something wasn't quite right, The service department took the car in quickly without an appointment and completely checked their work. Problem solved. They even made sure I had a shuttle ride home and back to the dealer. More

Genuine Concern There's a reason I drive 56 miles to Young VW as opposed to closer dealerships when I need service. First, when my appointment is scheduled for 9:45, There's a reason I drive 56 miles to Young VW as opposed to closer dealerships when I need service. First, when my appointment is scheduled for 9:45, it's on the lift at 9:45. Not pulling into the queue, not getting a walk around inspection, it's getting worked on. Now, more than ever, time is a commodity becoming increasingly scarce. Second, they take any concerns I may have seriously and are more than accommodating for my peace of mind. I mentioned I hit a nasty pothole during the twilight hours the day before, and they check the undercarriage and assure me everything is peachy. Lastly, the staff. Whether it's the service tech, parts vendor, or sales team members - They all have one thing in common, they personalize the experience/visit. It's not just a wave or nod, it's a back and forth dialogue. If I wanted anything but a stellar experience every time, I'd go anywhere else. But I don't, I go to Young VW. More