Koch 33 Volkswagen

The dealership is always clean and the staff are very friendly and helpful. Service is great. friendly and helpful. Service is great. More

Koch 33 Volkswagen service always exceeds our expectations . John and Russel provide excellent service and customer care . . We’ve been customers for over six years with the dealership . Highl expectations . John and Russel provide excellent service and customer care . . We’ve been customers for over six years with the dealership . Highly recommended ! More

Very pleased with my experience. Was easy to book a service online. Fast check-in. Competent staff and clean dealership. Was easy to book a service online. Fast check-in. Competent staff and clean dealership. More

Very easy to make the appt Was greeted right away I was a wait customer I was in and out in about an hour Well done Very professional people working at Koch VW WILL BE BACK for my next service Thank y a wait customer I was in and out in about an hour Well done Very professional people working at Koch VW WILL BE BACK for my next service Thank you , John Bernardi More

Excellent service. Done when promised. Kept informed every step of the way Jobg was a pleasure to work with Done when promised. Kept informed every step of the way Jobg was a pleasure to work with More

I took my 2019 Jetta in for a check engine light and 2 recalls. Waited almost 3 hrs for diagnostic of check engine light. A part had to be ordered and I had to make a 2nd appt for repairs, which I had no recalls. Waited almost 3 hrs for diagnostic of check engine light. A part had to be ordered and I had to make a 2nd appt for repairs, which I had no problem with. 2nd appt I dropped the car off and got a call 6 hrs later that they would not be able to fix it due to staffing issues. So I had to make a 3rd appt to finally get the warranty repairs fixed. I highly recommend the service dept at Koch if you like wasting time off from work and being filled with anxiety over whether repairs will be made or not. More

They took care of everything in good time. they asked about my approval about several items before they did the work. They even washed the inside of my front window.(I am 91 years old and ha they asked about my approval about several items before they did the work. They even washed the inside of my front window.(I am 91 years old and have a difficult time washing it. More

Koch / Young has serviced my Jetta since they sold it to me. This time was an exception as I needed new tires now for a family problem out of town. I called on Friday afternoon about new tires and John wa me. This time was an exception as I needed new tires now for a family problem out of town. I called on Friday afternoon about new tires and John was able to and willing to accommodate me on Monday. I really appreciate John's service and efforts! More

Very professional polite and respectful also any questions called right away so job wasn’t delayed too notchef service department questions called right away so job wasn’t delayed too notchef service department More