Koch 33 Volkswagen - Service Center

I purchased a VW atlas black line edition brand new in February 2023 at Koch 33. I have only had the car two years now and my car was at the shop one time for a month at just being a year old. The car was February 2023 at Koch 33. I have only had the car two years now and my car was at the shop one time for a month at just being a year old. The car was a safety hazard and would just turn off when I went from reverse to drive. They thought I was crazy making it up because it didn't do it all the time. They replaced the whole shifter assembly at that point. Not to mention at time it was like pulling teeth to get a courteousy car or have anyone keep me in the loop of what was going on. Here I am another year later and my AC doesn't work!? They have had my car now a month and few weeks and are still trying to figure out why it's not working. Chasing leaks from what I was told. The point is is this car seems to be a lemon at this point! Not at one point did a manger try and reach out to me to discuss possible things to do with the car since it has been at the shop this long, no sincerity either, or excellent customer service. NO ONE ANSWERS THE PHONE WHEN YOU CALL! NOR CALL BACK! It is absolutely ridiculous!!! I still don't have a definite ETA or a 100% answer on if this fix this time will repair my AC in this HEAT WAVE we are in. NO HELP AT ALL, no understanding or reasoning either. The amount of frustration I have right now to continue car payments on a car that I do no have nor know when I will have back is insane. If you are a VW lover go to a different VW not this one. More

sold OLD vehicle as NEW. key FOB broken. starter button broken. windshield washer broken. they sold to me as NEW key FOB broken. starter button broken. windshield washer broken. they sold to me as NEW More

Horrible customer service. Solution to a 65,000 car not working is, we cannot find the problem and cars are mass produced they do not work 100 percent of the time. Solution to a 65,000 car not working is, we cannot find the problem and cars are mass produced they do not work 100 percent of the time. More

My service at Koch 33 VW was very good as always they treat you with respect and kindness I have been with them for years the Techs know their job and they do them well, their cost is a little much, but treat you with respect and kindness I have been with them for years the Techs know their job and they do them well, their cost is a little much, but you pay for what you get... Thank you guys.. More

The dealership is always clean and the staff are very friendly and helpful. Service is great. friendly and helpful. Service is great. More

Koch 33 Volkswagen service always exceeds our expectations . John and Russel provide excellent service and customer care . . We’ve been customers for over six years with the dealership . Highl expectations . John and Russel provide excellent service and customer care . . We’ve been customers for over six years with the dealership . Highly recommended ! More

Very pleased with my experience. Was easy to book a service online. Fast check-in. Competent staff and clean dealership. Was easy to book a service online. Fast check-in. Competent staff and clean dealership. More

Very easy to make the appt Was greeted right away I was a wait customer I was in and out in about an hour Well done Very professional people working at Koch VW WILL BE BACK for my next service Thank y a wait customer I was in and out in about an hour Well done Very professional people working at Koch VW WILL BE BACK for my next service Thank you , John Bernardi More

Excellent service. Done when promised. Kept informed every step of the way Jobg was a pleasure to work with Done when promised. Kept informed every step of the way Jobg was a pleasure to work with More