Koch 33 Volkswagen - Service Center

The service dept team are a awesom group of people, very friendly, and answer any questions i have had in a very easy and understanding way. I am very satisfied with the service they give me. Thank you Tony friendly, and answer any questions i have had in a very easy and understanding way. I am very satisfied with the service they give me. Thank you Tony and your team, and keep up the good work. Rich & Roxanne Stevens More

Fabulous dealership! They are very kind and accommodating to the customer. The problem was fixed with ease and courtesy was always extended. I purchased my first bug from another dealer and will never go bac to the customer. The problem was fixed with ease and courtesy was always extended. I purchased my first bug from another dealer and will never go back there again. I live almost two hours from this dealer and I will choose to have my cars serviced here because of the dealer's kindness and expertise. More

Service is always very friendly and courteous. When you arrive at dealer you are taken care of very quickly and informed of any other service you may require at that time if there is any problems the servi arrive at dealer you are taken care of very quickly and informed of any other service you may require at that time if there is any problems the service manger will come to see you and inform you of the problem before work is scheduled. More

Always an easy experience at Young's. They are friendly and professional always holding their schedules. It is easy to schedule appointments that meet my time and my vehicle always returns cleaner then whe and professional always holding their schedules. It is easy to schedule appointments that meet my time and my vehicle always returns cleaner then when I took it in. They always call prior to performing work and explain what is wrong and what is required to repair. They make it easy to have your vehicle serviced. If I need a ride home they always offer. Thanks for another great job. Car is running good. More

We actually brought this vehicle in for the courtesy vehicle check much sooner than it was supposed to be done as a misunderstanding. Young VW not only did the service anyway, at no charge, but also ask vehicle check much sooner than it was supposed to be done as a misunderstanding. Young VW not only did the service anyway, at no charge, but also asked us to return the vehicle at the proper time to repeat the process at no charge. This is one of the reasons I came back to Young's for my third vehicle purchase. More

Tony was very helpful. I spoke to him on Tuesday and he ordered me a new time which was delivered to the dealership on Thursday and installed the same day. He was very helpful because I needed the tire to ordered me a new time which was delivered to the dealership on Thursday and installed the same day. He was very helpful because I needed the tire to be fixed ASAP before taking the car on a trip. More

I've had great service in the past here. John Rodriguez is very friendly and attentive to customer needs and requests. The courtesy shuttle was convenient and efficient (sorry, I don't know the driver's n is very friendly and attentive to customer needs and requests. The courtesy shuttle was convenient and efficient (sorry, I don't know the driver's name but he also was very friendly). I shall continue to drive the extra 20 miles to come to this shop instead of your competitors that are closer to me. Thanks! More

I go to Young VW because of their service. You are always greeted with a hello and a smile. The team listened to my concerns and test drove my car with me so he could hear the problem I was having. When my c greeted with a hello and a smile. The team listened to my concerns and test drove my car with me so he could hear the problem I was having. When my car was finished they called to say I could pick it up. More

I have been taking my Jetta to Young for filter changed and maintenance for half a year. Young is nice, and John have offered great service. I'm very satisfied every time I take my Jetta to him for mainten and maintenance for half a year. Young is nice, and John have offered great service. I'm very satisfied every time I take my Jetta to him for maintenance. He always explains patiently whenever I have any question. More

As a facility to buy cars I had a great experience. As As a facility to buy cars I had a great experience. As for my experience dealing with the auto shop: I bought my car 4 1/2 months ago. My alterna As a facility to buy cars I had a great experience. As for my experience dealing with the auto shop: I bought my car 4 1/2 months ago. My alternator went bad. 360 for that part not including the labor. I found this out on a routine oil change. After being warned they can't guarantee my car will make it through the weekend I made plans with the gentleman to drop my car off Sunday night to be serviced Monday. I then went to speak to someone about how my car is already in need of repairs. I was told by one of the Young's that the labor would be waived. Still not happy but my fault apparently for not coming down sooner. I drop off my keys Sunday, wrote on them and the key envelope 'alternator' (although this should have been taken down when I was there Friday). Also had to put a pick up time for Monday, said noon because that is my lunch from my job and lucky for me my roommate had a day off work to take me there. As we are pulling in at 11:50 I get a call from them asking me why I had dropped off my car and why was I complaining of the alternator. Needless to say my car wasn't done. They open at 8, waited til I was picking my car up to call me to ask questions. Now one of the gentlemen (I was on speaker) was the man I had dealt with on Friday and had 1. told me he couldn't promise my car would make it the whole weekend 2. I had explicitly said I'd drop my car off Sunday come in on Monday. I now get a call telling me my car is done. They give me the grand total including labor. When saying that I was waived labor they said they would need to look into this. There is no communication among the service center. I will not be back. I'll take my chances at local car shops. More