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Koch Route 2 Toyota

Lancaster, MA

2.5
386 Reviews

700 Old Union Turnpike

Lancaster, MA

01523

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386 Reviews of Koch Route 2 Toyota

May 27, 2019

Very easy to purchase car I had researched which car I wanted and met with Nate Roseberry. He was very easy going and knowledgeable . Answered all my questions and did not pres More

by Sparky
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate in Sales, Jason in Finance
May 27, 2019 -

Koch Route 2 Toyota responded

This is a stellar review of your purchase experience with us at Prime Toyota Route 2. Thanks for taking the time to share but especially for purchasing your new vehicle with us!

May 26, 2019

A. 1 service Kenneth Te was great. He went over all our questions and helped us with the new technology until we were comfortable. He is the best. We are very com More

by Polly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Brown, Hitesh Patel.
May 27, 2019 -

Koch Route 2 Toyota responded

Polly, thank you for trusting our team at Prime Toyota Route 2. I'm so happy to hear that Kenneth took great care of you. Enjoy that new ride and we'll be here when you need us!

May 23, 2019

Always great service Always greeted and made to feel welcome. Provides an upfront time of competition and is alway met! They really value my time! The people are professio More

by Jeffbess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Messier
May 23, 2019 -

Koch Route 2 Toyota responded

We are delighted to hear that you are always welcomed to our dealership and provided timely service! Thank you so much for your repeat business of Prime Toyota Route 2. We look forward to serving you for years to come.

May 23, 2019

Poor follow-thru and communication between reps & customer What I thought was a superior auto purchase experience turned into what was probably the most frustrating auto purchase I have ever had. The vehicle w More

by JeffD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandy & Jay
May 24, 2019 -

Koch Route 2 Toyota responded

Jeff - Clearly there was some miscommunication on our part and I'm so sorry for the resulting frustrating experience. This isn't the impression we want to leave our guests and I can assure you that I will take the appropriate actions to address your concerns. I would like to apologize to you directly and will be in touch soon. Thank you, Luke Brown - General Sales Manager - (978) 353-1706

May 21, 2019

2019 4 runner Prime Toyota in Lancaster Ma is the only dealership I will do business with. Just bought a 2019 4 runner limited and couldn’t be any happier. My sale More

by Codywarila
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Capizzi
May 21, 2019 -

Koch Route 2 Toyota responded

You made a great choice, buying a 2019 Toyota 4Runner, congratulations! We appreciate you sharing the work Michael did in support of your purchase process. Enjoy the ride!

May 19, 2019

Love the Se Camry The best dealer you can deal with, very honest, they give you the best price they can do from the first time,they don’t play dealers game. I drove an More

by Bellisima
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Capizzi
May 20, 2019 -

Koch Route 2 Toyota responded

There are so many kind words in your review! We are thrilled that it was easy for you to get a great deal on your vehicle and that Michael walked you through the purchasing process. Thanks so much for recommending us, we look forward to assisting your daughter find her new car.

May 18, 2019

I had great time! They are very helpful. I never ever bought in my life a car that I am so happy with my purchase. Thank you guys for help me. I really appreciate . More

by Rquijada
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jermaine Philips, Luke Brown.
May 20, 2019 -

Koch Route 2 Toyota responded

Thank you for coming to Prime Toyota Route 2 for your first car-buying experience! We are delighted that you enjoyed working with our team. Safe driving in your new ride!

May 17, 2019

Extremely helpful Walter was amazing in finding me the perfect suv for my family. I think Toyota has been the most upfront honest company I’ve dealt with. On top of tha More

by Achiasson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter
May 17, 2019 -

Koch Route 2 Toyota responded

It makes our day to hear that Walter found the perfect car for you! Thank you so much for the fantastic review about your buying experience. All of us at Prime Toyota Route 2 are grateful for your business.

May 13, 2019

Recall repair I wouldn’t change any thing, Very knowledgeable, polite. Fast friendly service. Always enjoy and trust Toyota. On our third Toyota product now More

by eawelder1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Rigopoulas ( adviser )
May 13, 2019 -

Koch Route 2 Toyota responded

Thank you for being part of the Toyota family! We are delighted that you can depend on our Service Department to keep you safe out on the road. Have a wonderful week!

May 09, 2019

Consistently great. I continue to be very happy with the service and professionalism at Prime. I strongly recommend it. Very positive experience and comfortable waiting More

by Doncap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Messier
May 09, 2019 -

Koch Route 2 Toyota responded

We are so happy to have you as part of the Prime Toyota Route 2 family! It's fantastic to hear that you've had consistently excellent experiences with our team. Your recommendation means the world to us!

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