Koepp Chevrolet

Very laid back. No high pressure sales. Very customer friendly. Everybody is very polite and psitive. No high pressure sales. Very customer friendly. Everybody is very polite and psitive. More

Very professional on all levels. The quality of workmanship and customer service was excellent. From the time I arrived and when the truck was fixed. The quality of workmanship and customer service was excellent. From the time I arrived and when the truck was fixed. More

I picked up my Tahoe today after the AC is fixed after After two weeks being in the shop and had to take it right back because AC still did not work After two weeks being in the shop and had to take it right back because AC still did not work More

The dealership had my vehicle over a month attempting to correct an applicable warranty concern for a 'service door lock' message on the DIC and an inop interior driver rear door handle. They misdiagnosed t correct an applicable warranty concern for a 'service door lock' message on the DIC and an inop interior driver rear door handle. They misdiagnosed the vehicle as needing a BCM and then turned the vehicle to a no crank/no start condition. They then determined the issue was an unlocked ECM which had the factory calibration loaded into it. During this stint the customer communication was extremely poor as I have a documented timeline of recorded calls for every time I called the service department for an update. Ultimately the tech was overwhelmed and I also have on record that the service manager who was not a qualified technician was working on my vehicle for reasons unknown. They ultimately decided to deny warranty coverage, I had to pick the vehicle up with a wrecker and upon arrival found it to be still completely dismantled. The telematics module was disconnected along with a physically damaged x2 BCM connector. (Mind you the dealer replaced the BCM) Once I got the vehicle running on my own o found the original concern still present. So if I could leave a zero for customer service/the service departments technician and the service manager situation there. (Blake is no longer employed there however the new manager Mark is horrible to deal with as well). I actually own an independent shop myself and can't fathom treating a customer so poorly. I will make sure I do not funnel any applicable warranty work that we diag to this dealer for fear that my customers will suffer the same fate. I am happy to further elaborate More

I honestly love the customer service each time I come. Whether it's just looking for possibly our next vehicle to purchase or coming in on the particular day for the oil change. Everyone greets you with Whether it's just looking for possibly our next vehicle to purchase or coming in on the particular day for the oil change. Everyone greets you with a smile. More

Everything went well. No complaints. The work was completed, in less time than quoted. Unfortunately a loaner vehicle was not immediately available, however Jessica arrang No complaints. The work was completed, in less time than quoted. Unfortunately a loaner vehicle was not immediately available, however Jessica arranged for one as soon as one became available. Thank you! More

I really wish they would get a vending drink machine in the waiting room and the coffe are could use an upgrade the waiting room and the coffe are could use an upgrade More

Great work. Timely turn around. Great customer service and diligent throughout the process Will return Timely turn around. Great customer service and diligent throughout the process Will return More

What a refreshing experience we had purchasing a used car from Koepp! Our salesperson Lavon, was friendly, honest, knowledgeable, and understood customer service! In fact, I would say the same for the entir from Koepp! Our salesperson Lavon, was friendly, honest, knowledgeable, and understood customer service! In fact, I would say the same for the entire sales team. You could tell by their interactions they like their job and each other. It was obvious this 4th generation family business has developed the culture that explains how they have managed to stay in business since 1923. More

Great hometown service. 10/10 Great hometown service. 10/10. Love the local dealership and attention to detail 10/10 Great hometown service. 10/10. Love the local dealership and attention to detail More