Kolosso Chrysler Jeep Dodge Ram Wisconsin

Horrible Customer service. Lack of communication!! My wife and I were in the market for a new Jeep. We love Jeeps and that the only thing we wanted. So, we decided to go to Kolosso for the obvious rea My wife and I were in the market for a new Jeep. We love Jeeps and that the only thing we wanted. So, we decided to go to Kolosso for the obvious reason they are a Jeep company. Went in the sales guy was nice and we were looking for a Jeep within our price range $400 a month. He got one that just came in and we got to ride with the sales guy and we really liked it. It was in our price range and was very nice. So, the salesman went through the numbers for us because we wanted to see how much a newer one might cost and the old one. Brought us an easy cheat sheet and ran our credit. Came back with good numbers for the older jeep and we told him we wanted it. He said $419 a month. Good deal for a sexy Jeep wrangler like that. However, he told us we should put $500 dollars down to hold it. We told him that was a little bit too much for us to hold the vehicle. He tells us "Look get me the check for $500 and we will postpone it for next week so when you come in you can rip the check or throw it away. We were very excited he would do that for us. So we agreed and my wife wrote him a check for $500. He comes back with some things for us to sign and were so excited. Tell us it will take a week or so for it to go through inspection. We understood. We came in on 29th and waited to hear back. Didnt hear back until the 7th saying the jeep is ready. I have a Financial guy call me and say "hey you are coming in today for the Jeep and paying cash? I was like no i never said anything about cash??? He said oh well you were going to finance through your own bank and come in with a check? I was no!?!?! i was working with the sales guy and we ran some financing through him. He said "Oh well let me take a look at some financing. I was confused i was like didnt they already do that??? He calls me back and said "We ran some numbers and it looks like it will be around $580 or 5 something a month. Which was WAY higher than i was originally told. We said no to that deal and didn't want to do it. I Told the sales guy hey do i need to get that check i gave you? He said no bud i will let the finance guys take care of it. Well....he didn't and the check went through and it hit my wife with NSF fees cause she only had about $450 in her account. I called back and i was like you guys took $500 from us for a vehicle we never bought. We never even got a call to let us know they withdrew it.....Then he said we will get it mailed to you. I told him no way we want it back ASAP. He said okay i will have a manger call you tomorrow. Tomorrow comes no call. So, i called and was extremely upset and the guy on the phone was kind and said he would help. So, i was like you know what im just gonna go in. Went in spoke with the sales manager( i have all the names but for discreet purposes i wont name them) he said we will take care of this right away. Ask me for my name and phone number said he will call me back this afternoon. 6pm comes around and no call....so i called and he said "oh our manager left for the day were gonna have to wait till tomorrow. I was like WHAT THE xxxx??? He said come in with the paper work proving the check went through. So, we did. this time we spoke to a very kind guy and he said he would get it all done for us and have someone call us by 11-12. 11-12 came and no call so i called and was like "you guys need to take me serious" Waiting on hold forever than another guy said we will have to call you back. I was so tired of this i told my wife to go in and get the check. She went in and got it. All of this trouble they put us through. All they had to do was communicate with one another and NOT LIE to us. The manager said anytime a check is written out we cash it. That is NOT what the sales guy told us. I understand sales cause i sell for a living but you cannot LIE TO GET A SALE NO MATTER WHAT. In the end it only backfired big time. I filed a claim with the BBB and i would like our money back for the NSF fees that occurred. If we would have gotten a call i could have put money in my wife's account to avoid that. Worst customer experience ever. More

Fixed under warranty Kolosso fixed an oil pressure gauge malfunction which caused the engine light to come on. They are a first class dealership and have an immaculate sho Kolosso fixed an oil pressure gauge malfunction which caused the engine light to come on. They are a first class dealership and have an immaculate shop which always is impressive. It's a pleasure to go there! More

Outstanding! Excellent selection and a great all-around experience. I would highly recommend to anyone looking for a new Jeep, Dodge or Chrysler. Danielle and Pao Excellent selection and a great all-around experience. I would highly recommend to anyone looking for a new Jeep, Dodge or Chrysler. Danielle and Pao were extremely friendly and very easy to work with. Thanks and I love my new Jeep! More

Great Have used them for our last 5 vehicles and they are always great to deal with. We would recommend them to anyone who is looking for a new or used vehi Have used them for our last 5 vehicles and they are always great to deal with. We would recommend them to anyone who is looking for a new or used vehicle. More

Thank You! After months of searching, we found our vehicle at Kolosso. We loved working with our salesman Tim, manager Gary, and Michael in finance. The tran After months of searching, we found our vehicle at Kolosso. We loved working with our salesman Tim, manager Gary, and Michael in finance. The transition to our new vehicle was smooth and painless. I would highly recommend this dealership. More

Great experience! My experience was positive and I'd recommend to my friends and family. Service was quick. Associates were friendly and knowledgeable. The store was My experience was positive and I'd recommend to my friends and family. Service was quick. Associates were friendly and knowledgeable. The store was clean and offered a variety of New and used cars. Ryan was very helpful! More

Fantastic Friendly professional service and right to the point no hassle. Had the Jeep we were interested in and brought it to the showroom from their extra lot Friendly professional service and right to the point no hassle. Had the Jeep we were interested in and brought it to the showroom from their extra lot. More

Excellent Service Staff was courteous and professional, did the job and was appreciative of the business. Non-jeep product, but treated me just as well as when I do br Staff was courteous and professional, did the job and was appreciative of the business. Non-jeep product, but treated me just as well as when I do bring in my jeep. More than satisfied with the level of service received. More

ETC Light Went in because of ETC light, I was told it was something with the trottled body. They had my car for 3 DAYSS!!! When I picked up the car ETC light Went in because of ETC light, I was told it was something with the trottled body. They had my car for 3 DAYSS!!! When I picked up the car ETC light still popped up on bashboard, out millage on documents given was wrong (car wasn't driven after service). Ended up on taking the car as is, sinec it's my daily driver. Day after still had the same problem that I took it in with; car shutting of completely. Only thing different ETC light keeps flashing after car shuts down. Called, they said to take it in, it could be something else the technitian had written down. More

Great In and out very fast and very friendly. I like that they check all your lights. It's something you never check and it's a reason to get stopped so d In and out very fast and very friendly. I like that they check all your lights. It's something you never check and it's a reason to get stopped so definitely a plus. More