Kool Chevrolet
Grand Rapids, MI
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Oil change/ tire rotation Excellent service. Fast friendly service In and out in a reasonable amount of time Will definitely return for future service Sam Zbikowski and Mike Excellent service. Fast friendly service In and out in a reasonable amount of time Will definitely return for future service Sam Zbikowski and Mike Poll were excellent to work with More
Stacey Rocks! So I came in for a routine LOF and tire rotation and even though I had lost my coupons in a wind storm Stacey totally took care of me! Love to see th So I came in for a routine LOF and tire rotation and even though I had lost my coupons in a wind storm Stacey totally took care of me! Love to see the feminine touch in the Service Department! Thanks Stacey for going above and beyond! More
Excellent Chris S. was excellent help and made me feel very comfortable during the process. This was my first time at Kool Chevy and I have nothing but great th Chris S. was excellent help and made me feel very comfortable during the process. This was my first time at Kool Chevy and I have nothing but great things to say. Chris was very easy to work with and I highly recommend him. More
Oil change Completed oil change in a timely manner. when service was complete the reps at Kool called me to inform me that the service was complete & I could pic Completed oil change in a timely manner. when service was complete the reps at Kool called me to inform me that the service was complete & I could pick it up anytime. More
Buying new car My experience with Kool Chevrolet was exceptional. From first talking to Sam, my salesperson, to signing all the paperwork with Zack, the finance pers My experience with Kool Chevrolet was exceptional. From first talking to Sam, my salesperson, to signing all the paperwork with Zack, the finance person, I felt like I was being welcomed into a new family. Everybody that asks me where I got the car, ask me why I went so far to look for a car. I tell them I liked what I saw online and wanted to check it out. What I didn't expect was a warm friendly place of business, with people to match. More
Great service Kool always goes above and beyond in great service from customer care, loaner cars, and getting you back on the road. They are flexible with schedulin Kool always goes above and beyond in great service from customer care, loaner cars, and getting you back on the road. They are flexible with scheduling which is a big plus! Staff is amazing! A huge thanks to Derek in the service department! More
Pleasant The service department handled the recall on my Corvette professionally and courteously. The trunk software update took less time than checking in and The service department handled the recall on my Corvette professionally and courteously. The trunk software update took less time than checking in and out. Before I left I did have a question about the type of brake fluid used in the car. The service tech that signed me in was busy but another happily looked up the information I was looking for. Everyone I have been in contact with at Kool has been a pleasure to deal with. They have made me feel they understand that my Corvette is just a little more than just a car to me. Thank you. More
Amazing Jay was amazing today work with. He went above and beyond finding me just the right vehicle. He even came in on his day off to finalize the sale: Jay was amazing today work with. He went above and beyond finding me just the right vehicle. He even came in on his day off to finalize the sale: More
start to finish was GREAT Dealt with Kool going back to Alberta Shook when i bought 69 chev them 2 olds then back to chev always great. John Grable was the best with others ti Dealt with Kool going back to Alberta Shook when i bought 69 chev them 2 olds then back to chev always great. John Grable was the best with others tied for 2nd More
ait cond problem air was out call Chevy Corp first because of a rusted part, bought it new 2011 traverse only has 26,000 miles, garaged at all times. Their were no rec air was out call Chevy Corp first because of a rusted part, bought it new 2011 traverse only has 26,000 miles, garaged at all times. Their were no recalls on the vehicle , they sent me to my dealer, who stepped up to the plate. gave me the part at wholesale,25% off labor had it fixed within a day, when I went to pay they asked if I had bought the car there, which I had plus many other cars. I was giver an additional discount because of buying and having the car serviced there. I cannot say enough about the customer service I was shown, IT'S THE WAY IT'S SUPPOSED TO BE. thanks again for a great job. tom p More

