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Kool Chevrolet
Grand Rapids, MI
121 Reviews
Welcome to Kool Chevrolet: Where Driving Excellence Meets Effortless Ownership At Kool Chevrolet, our passion is simple: turning you into a lifelong customer by crafting the most seamless, stress-free journey, from discovering your dream vehicle to every mile of ownership and beyond. We're incredibly grateful to partner with Chevrolet, the undisputed leader in quality, durability, reliability, and low-cost ownership. This legendary brand deserves and receives nothing short of world-class service. When you choose the Kool Way, you're not just buying a car; you're gaining a dedicated team committed to your satisfaction, every step of the way.
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Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 121 reviews
August 07, 2013
I had an oil change done at Kool. Two thousand miles into my six thousand mile oil change I noticed oil spots under my truck. Oil filter was not even hand tight.Tried filter at hand tight and it leaked. Trie my six thousand mile oil change I noticed oil spots under my truck. Oil filter was not even hand tight.Tried filter at hand tight and it leaked. Tried filter after snugging with a wrench and still leaked. I purchased more oil to replace the 2.5 quarts i had lost from the filter leak. I bought a new filter with the good intentions of just replacing their bad filter. When I removed the kool chevrolet filter the oil that came out looked black as tar. I called kool and talked to service consultant stacey. I explained the filter problem and the fact that the oil was not changed by the looks and condition of it. I was told the engine would be flushed (my request) and oil changed and then gone over by a service tech. Kool called me the next day and said my truck was done and they they had just changed the oil.I argued that the oil was so bad that I really wanted the engine flushed.... My response was ,"Mike who did you take your car to after us as it is not our oil filter on the truck" Uh duh...I was gonig to just repalce the filter at my cost until I saw the condition and color of the oil thats when I called you with my concerns. By the way. The filter was from meijers in jenison. Good job of accusing your customer!!!! I then talked to the service manager who kept telling me the oil in the filter is always dirtier than the oil in the pan.....Good one...It was like black tar on the dipstick also...so by your logic it would be black on the dipstick and in the filter but the rest of the oil should be clean? I have never seen full synthetic oil in tar black color. Kool made several errors when dealing with me. I spent thirty some thousand at Kool.... guess that didn't mean much to them. You could have kept my business with some real simple steps...Way to blow it! sincerily, Mike Schrotenboer More
by michaeldano
Employees Worked With
Stacey Dells and service manager
