Kool Chevrolet

I ordered a new 2500 pickup from Kool chevy. I worked with Jaxon a salesman at kool, and had a wonderful experience. All of the staff was friendly and easy to work with. I worked with Jaxon a salesman at kool, and had a wonderful experience. All of the staff was friendly and easy to work with. More

Shopping for a new ZR2, worked with Steph who was fine and helpful for the most part, but long story short, I had 2 trade in's and was looking to lease a new ZR2, Betten Baker Chevy of Coopersville was ab and helpful for the most part, but long story short, I had 2 trade in's and was looking to lease a new ZR2, Betten Baker Chevy of Coopersville was able to present a better offer for my trades, more affordable payments on the truck, and the desired length I wanted. When I informed Steph of this she informed me that they could not beat that and also included her 2 cents in regards to leasing a vehicle for 60 months as well as her managers input saying "no dealership offers 60 month leases and its not smart" which is a lie because I've had a 60 month lease before and Betten Baker got me a 60 month lease now. Well once they assured me they were not going to counter... After a few days I reach out to Steph, A manager and a few others who contacted me initially through email in regards to their advertisement about paying you $1,000 if they could not beat another offer. No response! More

Appointments mean nothing. Had 11:00am appt for oil change/tire rotation. Arrived 20 mins early. Consultant said, after being reminded that I had an appt, "no problem, you g Had 11:00am appt for oil change/tire rotation. Arrived 20 mins early. Consultant said, after being reminded that I had an appt, "no problem, you go to head of line". What a joke! I finally took my vehicle and cancelled the appt at 11:30am after it sat in the bay for 50 minutes and not moved an inch. I purchased the vehicle there 2 years ago new. What a travesty this place has turned into. They no longer are my "preferred" dealership for anything. I will now try Koehne for my warranty work and normal service. More

Best dealership to buy a new or used vehicle from! ! These guys go the extra mile! We told them exactly what we wanted and they delivered! It was quick and easy! Will definitely buy here again! ! These guys go the extra mile! We told them exactly what we wanted and they delivered! It was quick and easy! Will definitely buy here again! More

Service has gone from good/very good to poor in the last 1-1.5 years. We've dealt exclusively with Kool since moving to the area 10 years ago, bought 2 new vehicles from Sales and all our maintenance / rep 1-1.5 years. We've dealt exclusively with Kool since moving to the area 10 years ago, bought 2 new vehicles from Sales and all our maintenance / repair needs have gone through their Service department. We are taking our business elsewhere after our last experience working with service advisor (Derek Drudy). Brought in our Traverse for work on suspension. Scheduled a Tuesday service appointment over the phone - minor issues during drop off but not a big deal. Normally get a call in the afternoon with a diagnosis / estimate - 4pm rolls around, nothing - I call expecting to hear cost and time for pick up....Vehicle had not even been looked at - things were backed up etc etc. Surprising and a little disappointing (expressed that I would have expected a phonecall informing me of the delay) but told them to hold on to it and service it the next day. Wednesday rolls around, no communication from Kool and same deal - I had to follow up in the afternoon and the vehicle had still not been looked at. Totally understand being backed up - what is unacceptable is the lack of communication and their expectation that its ok to hold on to a customer's vehicle indefinitely. PS - went to pickup the vehicle the next morning - keys were misplaced, there was a mixup etc. Spoke with service manager (Deb Cain) who, to her credit, listened to the complaint but did absolutely nothing to try to change my mind or win back the business - besides let me know how busy they were and hence backed up. I get it, they are busy and doing well even though new car inventory is low - they can probably afford to lose customers. Just letting others know what to expect. I have had great experiences with Keith Remeltz, Jay Ribbens (Sales) as well as Stacey and Ben in Service - so there was a time when things were very good. More

They quoted me a $2000 repair. I took it to a family friend who's been a mechanic for 30 years and he said that wasn't the case. Get a second opinion! These guys take advantage of I took it to a family friend who's been a mechanic for 30 years and he said that wasn't the case. Get a second opinion! These guys take advantage of peoples general lack of car knowledge and tell them whatever they want. Get a second opinion. Sure fricken glad I did. More

I talked to Dyllan Nawrot a salesman at Kool and told him what I would like to buy. He said they didn’t have it that day but I got a call 2 days later and he found what I was looking for and at a great price what I would like to buy. He said they didn’t have it that day but I got a call 2 days later and he found what I was looking for and at a great price. This guy was awesome! If your looking for something specific in a new vehicle call Dyllan he will get it for you! More

I decided to by a used vehicle from kool GM after having leased a vehicle previously and referring friends to them. I have had okay experiences with them in the past, but this was the last one. The used ve leased a vehicle previously and referring friends to them. I have had okay experiences with them in the past, but this was the last one. The used vehicle that I purchased ended up getting a check engine light the day I got it. I got home, read the codes, and decided to check a few things. I was surprised to find out that even though Kool had said that the air filters and oil were replaced, they were not. The oil was still black as night, the air filters were dirty, and there were still leaves and dirt under the air filters. I was out an extra $548 from having Mercedes repair what kool couldn’t. It makes me wonder if cool is purposefully defrauding people or if the service department at kool really has no idea what is going on. More

One thing I have learned in life is when someone has more than 1 (or maybe 2) reasons why they don’t stand by their work, it isn't about the reason. It is because they are full of s#!t. than 1 (or maybe 2) reasons why they don’t stand by their work, it isn't about the reason. It is because they are full of s#!t. More

I had my tires rotated, and they did not reset my tire pressure monitor sensor. I blew a tire because the monitor told me it was a different tire than it was. The one that blew never showed as being low, pressure monitor sensor. I blew a tire because the monitor told me it was a different tire than it was. The one that blew never showed as being low, in fact the one it showed as low, I tried to fill numerous times. I contacted them and was basically told I wasn't telling the truth, and was treated like I didn't know what I was talking about. I will never do business there again. More