Koons Automotive of Fredericksburg

Contest scam I received one of your contest flyiers in the mail. I opened it and one of the set of numbers matched one of the set of numbers from the column. So I I received one of your contest flyiers in the mail. I opened it and one of the set of numbers matched one of the set of numbers from the column. So I called the phone number on the reverse side of the paper. The message asked me to enter the confirmation code (3931013) which I did. The recording said "Congratulations, come in to claim your prize". Which I did, and when I did an elderly gentleman was leaving and told me that it was a trick to try to get me to buy a car. I however waited to talk to someone who told me that I didn't win. I asked her what the deal was, since the recording told me that I was a winner. She asked me if I read the fine print, and something about the odds. I told her that I did read the fine print, and I called the number which told me to come down to claim my prize. I then told her that I was being lied to, and she turned it back on me telling me that "you decided to come down here". Which I told her again the only reason I came down was that I was told to come down to claim my prize. I will be in the market for a couple of cars in the near future for children who are starting to drive or will be soon, BUT I WILL NOT BE GOING TO KOONS TO PURCHASE THEM!!! More

great place A great place to do business they go above and beyond to see that you are from beginning to the end I gave them a hard time but they professional A great place to do business they go above and beyond to see that you are from beginning to the end I gave them a hard time but they professional More

Awful shameful I bought a used car end of sept 2014, i was dazzled with charm was told that they cared to make the best deal. I kept asking the price they kept avoid I bought a used car end of sept 2014, i was dazzled with charm was told that they cared to make the best deal. I kept asking the price they kept avoiding saying it would be a great deal. I am a senior citizen who believed there were decent people. I have had this car in their shop off and on have only driven it approximately 3 weeks. I dont get their calls, i dropped off the car demanding repairs they promised. Last night dec 12, driving home my headlights went dead. Was pulled over by police since i had to drive home with my flashers on. The State police officer was kind, drove behind me until i got home.Dont buy from this Koons!! They Rip Off, take advantage, lie, manipulate paperwork. If you try to contact any Koons dealership other than this one, they denie knowing them. I am trying to get someone out there to help me with giving back this car...i know...i got ripped off...and i should have known better. More

Overpriced They sold my family and I a car that was $10,000 over what the car was worth they did a shady deal when my mothers name was suppose to be on as the ow They sold my family and I a car that was $10,000 over what the car was worth they did a shady deal when my mothers name was suppose to be on as the owner of the car. Very very shady. And the once a week payments that we make are ridiculous!!! DO NOT BUY FROM THEM!!! More

Awful! Beware they will take advantage of those who are in a bind and need a car. Wanted me lie to the insurance company about features my car DID NOT have, just to make the loan look better. Crappy warran in a bind and need a car. Wanted me lie to the insurance company about features my car DID NOT have, just to make the loan look better. Crappy warranty. Unprofessional employees walking around smoking and cursing right out the front door. More

I went to this dealer from a flyer I received in the mail, on a Sunday. This dealer, I found out, hired a company to come in, for several days, and help sell their inventory. I was told by Mr. Grant, mail, on a Sunday. This dealer, I found out, hired a company to come in, for several days, and help sell their inventory. I was told by Mr. Grant, the GM, that the company they normally use could not be there this time and they used this other company. He also informed me that this other company had caused problems with other customers as well and that he would not be using them again. Looking at several vehicles, I decided on purchasing a used Dodge Caravan SE. I was told that there was only owner, according Carfax, I asked to see the paper and they said it was in another office and the office was being used but I could rest assured that there was only one owner on this vehicle. There were several items that needed fixing and I was told by my salesman that they would be taken care of, but since the general manager was not in he could not get a "We Owe" slip. Another individual, in the finance department, also assured me that the items I needed fixed would be taken care of. One being scratches around the entire vehicle, a second key for the vehicle, and the center console had parts missing. I had a full 30 or 1000 mile warranty on parts and labor. I also purchased and extended warranty. They told me that a couple of the items had to be ordered from the Dodge dealer and would take at least a week. I told them that I would leave the vehicle, as I had two other vehicles I could drive, and I would pick the van up when everything was completed. I called the dealer back, the following Friday, to see how things were coming along and I was given to Ken Shaver. I got his voice mail and I left a message explaining who I was, what was going on, my contact information, and for him to call me. Sunday came and I had not received any calls from Ken Shaver. I called back and again got Ken's voice mail and I left a message. I never received a call, from Ken Shaver, so I called Monday and asked for the general manager. I was told that he would be in around 1:00 pm and to call back. I did and was put to his voice mail. I left a message explaining who I was, what was going on, my contact information, and for him to call me. Monday came and went and again I did not receive a call. Tuesday I found out what time the general manager was going to be there and I personally went to the dealership. I saw my vehicle and saw that the scratches were not all taken care of. I went inside and was told I needed to see Ken Shaver. He apologized and I showed him the scratches and he said that he would get it taken care of right away. I asked about the other items, that needed to be done, and he asked about my "We Owe" slip. I explained what I was told when I purchased the vehicle and Ken assured me that they would be taken care of. I was surprised that they had not even contacted the Dodge dealer, a week later. Ken said that the dealer items would have to be ordered and it would take at least a week. I told Ken that I would leave the van and get it when everything was done. Ken gave me his card with his cell phone number and said to call anytime. That coming Friday, I called Ken on his cell phone and it went to his voice mail. I left a message asking the status of my van. Ken never called me back. The next day I personally went back to the dealership and Ken saw me. You could tell that he was uneasy about my being there. He said that he was busy and was going to call me later that day. He said that my parts were not in, but he could substitute things from another van, but they would be a different color. I told him I wanted the same color as was inside the van. I again left the van and said I would get it when everything was done. I called the following Wednesday and Ken answered his phone. I explained that this situation is now going on three weeks. He again said he could substitute things from another van, but they would be a different color. I again said that I would not accept that. On Friday Ken called and said that my van was ready. I made arrangements to get it and when I got to the dealership it was not ready. Parts, that were on order from the Dodge dealer, only one came in and they had to order the other part. They said that I could take the van and they would call me when the other part came in, it was for the console between the front seats. When I got in the van I saw that 320 miles had been put on it and the gas was down to 1/8th. The low tire pressure light was on also. I went back inside the dealership to find Ken and nobody knew where he was. I waited approximately 15 - 20 minutes, I called his cell phone and it went to voice mail again. So I left him a message about the new situation at hand. I took the van home, since my ride and I thought everthing was good, and this was now my transportation home. When I got home, I got my air compressor out to check the air in the tires. The pressure was suppose to be 36 psi and they were all 32 psi. I noticed that the valve stems were all rubber and not the hard stems that TPMS are. I also noticed that each tire was a different brand, The left rear tire was worn down to the wear bar. This van had recently passed Virginia State Inspection, the month before. I called Ken's cell phone and left a message about the TPMS missing from each tire and each tire being different. Ken, again, did not return my call. I called the dealer and asked for the general manager. I left a message and never received any calls. So, I went and got four new tires put on. I stopped by the dealership, on my way home, and the general manager, Lynden Grant, was there. I took a seat outside his office and waited. When I told him who I was, he became very uneasy. I explained the situation about the mileage, the 1/8th tank of gas, the tires, the TPMS missing from each tire and the other part still waiting for from the Dodge dealer. He came out and looked at each tire and said he would get the TPMS taken care of. He said that nobody drove my van while they had it, other than to their service department in Fredericksburg and the Dodge dealer up the street. I showed him some paperwork where it clearly stated the mileage when I purchased the vehicle. He said that was impossible. I told him to then explain why the gas is now at 1/8th tank and it was full before. He did not have an answer. He said he would get my file to see what the mileage was written down by my salesman. Mr. Grant came back and said he could not find my file that it was probably at the Fredericksburg location. He said that he would fill the tank for me and he called Ken Shaver and explained what needed to be done still to my van and to get it all taken care of. I got everthing taken care of, except the scratches were just painted over and you could see, when the light hit it right, they were still there. Lynden Grant, the GM, said that to properly repair the scratches I would have to pay to have the van painted. Ken ended up taking part of the console out of another van, that had the same color interior as mine, and put it in my van. The second key, that they had made for me, was missing the valet key and Ken Shaver called the Dodge dealer they got it from and was told that what they ordered did not include the valet key and it was $28 more to get it. Ken said that I would have to pay for it myself. I was very disappointed with Ken, Lynden Grant, and the dealership as a whole. I was so glad I was finished with them, they left a really bad taste in my mouth and others I told. On March 18, 2013, I purchased a new Dodge Caravan SXT, from Safford Dodge in Fredericksburg, VA and traded this van in. I was told that on my extended warranty I would have to contact the warranty company and they would refund me the money I paid. On March 19, 2013 I called The Penn Warranty Corporation and spoke with Michelle. I explained the situation, regarding canceling this contract, and she looked under the VIN #, my name, the dealers name and could not find anything. She said there were records for Koon Automotive, at the above listed address, for the date before and after my purchase but nothing for me. I called Koons Automotive and spoke with Ken Shaver. I explained, to Ken, the situation. I also let him know that I was not happy and if this matter was not resolved quickly and I got the run around, as when I did when I purchased this vehicle and was told certain items would be corrected on the above listed vehicle, I would be contacting an attorney. Mr. Shaver said that it was only a month that I had this vehicle and it takes time to get into the system and I just needed to be patient and wait. I told him what Michelle at The Penn Warranty Corporation told me and I was not buying his story. Mr. Shaver then said that he was transferring me to another department to handle my situation, because he could not handle this situation and I needed to speak with Stephanie. I was unable to reach Stephanie, so I contacted Mr. Shaver back and explained the situation. I left Mr. Shaver a number that I could be reached at. Stephanie contacted me a short time later. I explained the situation to her. She said that she needed documentation from the dealer I traded the vehicle to showing that it was traded in and paid off. She said that she also needed a letter from me explaining I no longer owned this vehicle and when she received this information she would cut me a check. I told her what I paid for this extended contract. Stephanie said that when she received this documentation she would cut me a refund check. When I purchased this contract, I was told by the finance department that I could cancel this contract at any time for a refund. At no time did they say that I needed all this documentation to obtain a refund nor was it required. I contacted Safford Dodge and explained what Koons Automotive was now asking and Safford Dodge said they would get me what I needed and they did. I called Koons corporate and found out that this Koons location at 15610 Jefferson Davis Hwy, Woodbridge, VA 22191, is not part of the Koons organization. The person who runs this dealership is the nephew of one of the original Koons. They apologized that they could not do anything to help me. I was not asking for the van to be brand new, but just what I was promised and when I found items that were still under the 30 day or 1000 mile warranty to be fixed. All in all the van was not a bad van. I also found out, from Safford Dodge, that I was not the second owner of that van, I was the fifth owner. Would I recommend this dealership to anyone I knew? I think you know my answer. I am glad to be out from Koons and working with a real dealership, Safford Dodge in Fredericksburg. More