Koons Ford of Annapolis - Service Center

The price of the service (The Works) was $90. 00. I had the same service June 6, 2022 and it was $66.66. Why a 36% increase in six months for the price of the same service? I asked the cashier 00. I had the same service June 6, 2022 and it was $66.66. Why a 36% increase in six months for the price of the same service? I asked the cashier and the service advisor this question and neither had an answer. More

Mike Treas was excellent as usual. Service department is quick and dependable. No issues at all. Service department is quick and dependable. No issues at all. More

Koons Ford of Annapolis is the best. Each time I take my vehicles there I have nothing but an excellent experience. Mike Treas and Desmond Wilson is always pleasant and helpful. This Each time I take my vehicles there I have nothing but an excellent experience. Mike Treas and Desmond Wilson is always pleasant and helpful. This is what makes me keep coming back. More

The customer service is fantastic! The waiting room is beautiful and several employees asked me if I needed anything. Earl, the service manager, is excellent! The waiting room is beautiful and several employees asked me if I needed anything. Earl, the service manager, is excellent! More

Excellent service and care and much appreciated having my car always look great after services car always look great after services More

Great service. Wish they would order parts for a recall in advance of my dropping off vehicle. Also, wish that the communication was more proactive. Wish they would order parts for a recall in advance of my dropping off vehicle. Also, wish that the communication was more proactive. More

Trevor and the Crew did an excellent job! Information was limited for awhile, no fault of the local guys; however, Trevor was quick to pass on all updates and still kept it personal. Entire Information was limited for awhile, no fault of the local guys; however, Trevor was quick to pass on all updates and still kept it personal. Entire transaction was smooth from preorder to post delivery. Nathan S. More

The initial support by the service team was great. They were ready for me and knew what services I wanted. When I picked up my vehicle, the checklist was printed with my bill. I wanted to use Rew They were ready for me and knew what services I wanted. When I picked up my vehicle, the checklist was printed with my bill. I wanted to use Reward Points, that wan't an issue at all. Very happy customer! More

Excellent service staff who were helpful and accommodative yesterday when I got my car serviced accommodative yesterday when I got my car serviced More

Re: service on my 2017 Ford Escape. In addition to normal "quick lane" service, techs found that a new battery was needed along with battery fluid and coolant flush. Al always excellent In addition to normal "quick lane" service, techs found that a new battery was needed along with battery fluid and coolant flush. Al always excellent service experience with Mike Treas. Jim Scheffer More