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Koons Genesis of Woodbridge

Woodbridge, VA

not yet
rated
25 Reviews
Call Dealership (877) 400-6697

1880 Opitz Blvd

Woodbridge, VA

22191

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25 Reviews of Koons Genesis of Woodbridge

May 04, 2021

They have too many hidden fees. They don’t stand by what they offer. They checked my credit without permission. Bad business. Tried to force me to buy extended warranty and GAP in order to purchase vehicle. More

by navysister_2000
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dequan
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May 24, 2021 -

Koons Genesis of Woodbridge responded

I am very sorry to hear about your frustrating experience. We pride ourselves on clear communication and straightforward service at a great value, so it is disappointing that we missed the mark this time. I will be sure to discuss this feedback with my team in order to improve for the future. I understand that we have lost your confidence, but if there is anything I can do to assist you please don't hesitate to reach out. Thank you, Andy Brunclik - General Sales Manager - 703-490-8170 ext.3011

Helpful
April 29, 2021

Dexter was exceptionally professional and helpful. I purchased my Toyota RAV4 and was in and out in minimum time. Thanks to Dexter and Shavon for a very pleasant experience. More

by Shirley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter, Shavon
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Apr 30, 2021 -

Koons Genesis of Woodbridge responded

Hi Shirley! Thank you for the kind feedback! We're thrilled to hear you had a positive experience purchasing a vehicle here at Koons Genesis Woodbridge and hope you enjoy your new Toyota RAV4. Thank you for your business - we hope to see you again soon!

Helpful
April 07, 2021

Reginald was wonderful, knowledgeable and personable, was a great experience. The entire team were great and the experience was a good from start to finish. More

by Ethan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allan & Abe
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Apr 07, 2021 -

Koons Genesis of Woodbridge responded

Ethan, it is terrific to hear that Reginald and our team gave you a five-star experience! Thank you for your business and your kind review of Koons Genesis Woodbridge. We wish you many safe travels ahead!

Helpful
March 06, 2021

Needed a rim replacement. Service was great, rim way too expensive. First time at Koons Hyundai, hopefully I don’t have to go back for service but if I do will go to Koons. More

by Cristoforo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Harris
Report | Print
Mar 10, 2021 -

Koons Genesis of Woodbridge responded

Thank you for taking time to post a review. We strive to keep our prices competitive so I appreciate your feedback. I'm glad to hear that you're satisfied with our service and we will be here to assist with your future auto service needs. - Anthony Gonzales - Service Manager - 703-490-8170 ext 3004

Helpful
February 15, 2021

Sean was great! I drove from Pittsburgh, PA to get my car (a four hour car ride). Not only was he nice and respectful, but he made the whole buying a car process easy and affordable. I would highly recommend More

by rcolet26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Namin
Report | Print
Feb 15, 2021 -

Koons Genesis of Woodbridge responded

Thank you for taking the time to share! We are grateful for your business and thrilled to hear that you had such a successful experience working with Sean and the Koons Genesis Woodbridge team. We appreciate you making the trip out to work with us and are wishing you many safe and happy miles down the road!

Helpful
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