Koons Woodbridge Buick GMC

Koons Buick GMC Dealership is the best. We brought our Enclave for an inspection. I haven’t driven since December 24 when I broke my arm. It has sat in the garage since then. The battery di We brought our Enclave for an inspection. I haven’t driven since December 24 when I broke my arm. It has sat in the garage since then. The battery died. We bought a charger and finally got it started and drove it to the dealership. We asked what they would charge to restore it fully. Matt said he wouldn’t charge due to our long term business. They were unable to charge it. We requested a replacement. He called to say it was done in two hours. We went to pick it up the next day. We were very happy with our service. More

Since purchasing the car, it has shut off or would not start. Upon further inspection we found: • No cover on the battery. • Unconnected wires causing sparks when trying to start. This is our 16 year start. Upon further inspection we found: • No cover on the battery. • Unconnected wires causing sparks when trying to start. This is our 16 year old daughters car and was VERY unsafe. I have attached several pictures showing these deficiencies. Given the nature of these concerns, I would appreciate it if you could advise me on the next steps and arrange for a thorough inspection of the vehicle at your earliest convenience. My priority is to ensure that the car meets all safety standards and is safe to drive. Please let me know where I can take the vehicle in for evaluation, local to me, at your expense. On a side note, we were told that the inside would be detailed due to the smell of smoke. That was not done. The filter was changed and a strong cherry smell was added but that was it. We have since had the inside cleaned which made it smell better but still has a faint smell of smoke. These issues really make me question your dealership's business practices. Thank you very much for your prompt attention to this matter. I look forward to your response. i called several times to talk to someone at the dealership but no manager was available or called me back. 2 salesman answer the phone a few times and made up a fake email so i could not the info and pics above to the right person. Best regards, More

Knowledgeable and courteous. First Class customer service! I would not consider taking my vehicle to any other service department. Thanks for all you do! First Class customer service! I would not consider taking my vehicle to any other service department. Thanks for all you do! More

Jean is a super star and was the only reasonI ended up purchasing the vehicle. Jean listened, wasn't pushy and should give lessons to others on sales techniques. Excellent communication and great conversa purchasing the vehicle. Jean listened, wasn't pushy and should give lessons to others on sales techniques. Excellent communication and great conversation. Michael is great and John was pleasant to deal with also. More

Omar D was welcoming, professional and made the process easy. We love our new Buick Envision! Thanks Omar. easy. We love our new Buick Envision! Thanks Omar. More

The whole service department is the most professional, patient , and knowledgeable of GM will I definitely recommend you to service your car or truck here because it’s worth it. patient , and knowledgeable of GM will I definitely recommend you to service your car or truck here because it’s worth it. More

I wanted to take a moment to express my heartfelt gratitude for the outstanding service provided by Hector during my recent purchase of my Yukon at Koons dealership. From the moment I walked in, it w gratitude for the outstanding service provided by Hector during my recent purchase of my Yukon at Koons dealership. From the moment I walked in, it was clear that Koons has the best selection within a 100-mile radius, and Hector’s extensive knowledge and passion for the vehicles truly set this experience apart. Hector took the time to walk me through the various options, ensuring I found the perfect Yukon that suited my needs. I was particularly impressed by how he explained all the features and capabilities, making sure I felt confident in my choice. His enthusiasm for the Yukon made the process not only enjoyable but also exciting. What really stood out was Hector’s ability to connect on a personal level. He listened to my preferences and concerns, which made me feel valued as a customer rather than just another sale. His attention to detail and commitment to providing exceptional service were evident throughout the entire experience. Additionally, I appreciate the after-sale support he offered, reassuring me that I could reach out with any questions or concerns. It’s rare to find a salesperson who genuinely cares about their customers' satisfaction even after the sale is completed. Thanks to Hector and the incredible team at Koons dealership, I left feeling excited about my new Yukon and confident that I made the right choice. I will certainly recommend Hector and Koons to friends and family looking for their next vehicle. Thank you once again for making this experience truly exceptional! More

Excellent work replacing tires and inspection. Dan always gives the best service. Thanks so much Dan. Dan always gives the best service. Thanks so much Dan. More

Everyone was very professional,friendly and helpful. I would recommend this dealership to anyone looking to purchase a vehicle. I would recommend this dealership to anyone looking to purchase a vehicle. More

Michael Jones was extremely helpful, knowledgeable, easy to work with, professional - extremely happy with the service and LOVE my new car! to work with, professional - extremely happy with the service and LOVE my new car! More