Koons Woodbridge Buick GMC

They did the check up work quickly and all the staff was helpful and answered questions cheerfully. Thank you all. (>: helpful and answered questions cheerfully. Thank you all. (>: More

Very curious and knowledgeable. The environment was very clean and private. I would buy again. The environment was very clean and private. I would buy again. More

Omar was kind, patient will helping me out to find the right car for me. right car for me. More

Everyone was very friendly and helpful. James and Genie were outstanding as was Tony. The place was buzzing with customers. James and Genie were outstanding as was Tony. The place was buzzing with customers. More

My first time at this service center the agent was up front and seemingly honest. front and seemingly honest. More

Always above average customer service! Transparent price estimates and delivery as promised. Highly recommend this Service Delartment. Thanks Dan Transparent price estimates and delivery as promised. Highly recommend this Service Delartment. Thanks Dan More

Nader was my sakes person we talked a few times over the phone before I was able to get the the dealership to meet him everything he told me was true about the truck I wanted he kept the numbers the way I n phone before I was able to get the the dealership to meet him everything he told me was true about the truck I wanted he kept the numbers the way I needed them to be and even got me a better finance option to get me a better APR than my own bank so I’m greatful for all his hard work and help he did an excellent job for me going out of his way to make sure I was happy and satisfied I got my beautiful pick up truck and I’m happy and satisfied with my purchase from Nader More

Great dealership, they got my Escalade oil change time in record breaking times! I will be definitely returning. record breaking times! I will be definitely returning. More

Service department team is very professional, friendly and knowledgeable. My service was completed within the time estimated when I dropped my vehicle off for service. and knowledgeable. My service was completed within the time estimated when I dropped my vehicle off for service. More

Koons’ lack of professional integrity along with their poor customer service, and lack of communication has soured the car buying experience for me. I do not have the time to chase people down to do thei poor customer service, and lack of communication has soured the car buying experience for me. I do not have the time to chase people down to do their job or provide me with the basic services I paid for. I am extremely dissatisfied with the service I received from Koons. There were signs I should have walked away when I first got there, but I did not. I wanted to give this dealership a chance. I would not nor would I ever recommend the Koons dealership for anyone’s automotive needs. We were assured that ANY problems we had would be covered under the factory warranty if any should arise, but that is not the case which I will get to later. We completed the paperwork and made a substantial down payment on the vehicle which the finance manager reiterated we have nothing to worry about with the bumper to bumper factory warranty. We were given the keys and were waiting for them to transfer my tags over so we could leave. There was a problem with the computers. We were given a set of 30-day tags because the computers were down. We were told that this issue will be resolved in a day or two. Someone would call us later to tell us when it was ok to put the permanent tags on the vehicle. That occurred on June 30th and it is now July 26th. I have yet to receive my registration and some type of tags to put on my vehicle. I am still riding around with my old tags in the backseat waiting for a call from Koons to tell me they have finally transferred them to the new vehicle. I have texted, emailed, and called several times inquiring when I can put my tags on the vehicle I purchased since I paid for Title, Tags, and registration. Last week, I spoke to a woman at Koons about my tags and a refund of those services not received; she stated she would call me back. I have not heard from their organization since. While composing this review, I reached out to the Koons dealership again and was told by the sales associate that he would look into it again and call me tomorrow. This was the 1st problem. The 2nd problem occurred two weeks after I took the vehicle home. I was constantly reassured since the car still was under factory warranty if an issue arose, just take it to any Infiniti dealership and they will take care of it. I noticed that the vehicle was vibrating when the brakes were applied at speeds greater than 60 mph. This issue was not evident when we did our test drive because the route the salesman wanted us to take did not involve the highway. I took the vehicle to the Infiniti dealership here to have the issue checked out. They discovered that someone did a “Slap Job” on the vehicle. . A “Slap Job” is when a mechanic puts a brand new set of brake pads on a car to hide the fact that the rotors were warped. The vehicle I purchased had less than 32,000 miles on it. The rotors should not have been in the condition they were in. The shocker came when I was told that none of these repairs were not covered by the factory warranty; a total contradiction from what I was told by the finance manager when I purchased my vehicle. Now I had to pay over $1600 to replace all the rotors. This was a huge out of pocket expense less than 30 days after my purchase. Do not trust these people! More